Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator. While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
Rebel Energy receives a mix of feedback from its customers, with a notable majority praising its customer service and responsiveness. Many reviewers highlight the helpfulness and efficiency of the staff, noting quick resolutions to issues and friendly interactions.
For instance, customers appreciate the prompt replies and effective problem-solving, often mentioning specific representatives who provided excellent service. However, there are significant complaints regarding billing issues, with some customers reporting being charged incorrectly or for services not rendered. Others express frustration over the lack of communication and delays in setting up accounts or smart meters. Overall, while many consumers enjoy a positive experience with Rebel Energy's customer service, the billing problems and operational inefficiencies detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.3 | 74 |
| Dec 24 | 4.5 | 165 |
| Jan 25 | 4.5 | 172 |
| Feb 25 | 4.4 | 269 |
| Mar 25 | 4.3 | 290 |
| Apr 25 | 4.0 | 24 |
| May 25 | 4.8 | 4 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I don’t know why there is no option for zero star”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | −3% | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Rebel Energy is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 2.2).
500 reviews of Rebel Energy. Filter by what matters to you.
Had an issue with my bill , it was much higher than I had anticipated. I then contacted Rebel Energy, and spoke to Rhys . He was extremely helpful and resolved my query swiftly. Rhys provided excellent customer service and was very patient whilst answering the numerous questions I had . All in all one very satisfied customer.
PhakamaniG was very helpful in sorting out my direct debit, he was very polite and friendly, he ensured my problem was resolved quickly and I was very happy with the result.
Staff member Phakamani was brilliant, so much more helpful than the last person I spoke with at Rebel. Cleared up confusion I’d had around my bill and how to use the credit on it, and got my direct debits recalculated.
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Spoke to Siziphiwe Matwa about issues with my account and was very helpful and kind with my issue
Have been having numerous issues with bills not reflecting my usage. Called into Rebel and got in touch with Anthony and resolved everything I’d been trying to for weeks within 10 minutes. Clear, helpful and patient.
Spoke to Phakamani about query I had, and he helped sort it out.
Excellent service from Phakamani Gambushe
Wow! I called Rebel to straighten out a problem, and within 2 minutes I was greeted by a real person (Janine) who cheerfully untangled the problem and then even guided me to benefits I didn’t know I was entitled to (priority service). Thank you Janine!
Thank you for all 👍
I have been waiting for a long time and finally this problem has been solved thanks to Miss Siziphiwe for helping me
Anthony b was very helpful 👏
My problem was resolved very professionally
All good and thank you
All is good customer service is perfect thanks for helping.
Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator. While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
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