Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator. While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
Rebel Energy receives a mix of feedback from its customers, with a notable majority praising its customer service and responsiveness. Many reviewers highlight the helpfulness and efficiency of the staff, noting quick resolutions to issues and friendly interactions.
For instance, customers appreciate the prompt replies and effective problem-solving, often mentioning specific representatives who provided excellent service. However, there are significant complaints regarding billing issues, with some customers reporting being charged incorrectly or for services not rendered. Others express frustration over the lack of communication and delays in setting up accounts or smart meters. Overall, while many consumers enjoy a positive experience with Rebel Energy's customer service, the billing problems and operational inefficiencies detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.3 | 74 |
| Dec 24 | 4.5 | 165 |
| Jan 25 | 4.5 | 172 |
| Feb 25 | 4.4 | 269 |
| Mar 25 | 4.3 | 290 |
| Apr 25 | 4.0 | 24 |
| May 25 | 4.8 | 4 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I don’t know why there is no option for zero star”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | −3% | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Rebel Energy is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 2.2).
500 reviews of Rebel Energy. Filter by what matters to you.
Five star experience with Charlton today! He not only helped me with my overpayment but also based on my usage history he changed direct debit for me. Extremely professional and polite! Thank you Charlton for your assistance!
Great service
Siziphiwe helped me this morning. Aside from being super friendly, she was very efficient and patient at helping me correct details of my account and updating my requirements.
I called to sort out a change of circumstance and I received nice and clear help letting me know what I needed to do, that was explained nice and easy to understand. THANKS
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I had an absolute pleasure speaking with Nathi this morning. He helped me solve my problem and he was very kind.
What a really helpful and polite young lady Celeste who helped me straight away with my question about my bill. Thank you
I had a great experience speaking with Nathi today, he was incredibly helpful and answered all my questions thoroughly. His knowledge and professionalism made the conversation smooth and enjoyable. I appreciated how patient he was and how he took the time to ensure I understood everything. Overall, it was a positive interaction, and I feel much more confident moving forward. Highly recommend reaching out to him if you need assistance!
Following my review on 17th March and Rebels response to it stating “they were concerned and wanted to get things sorted” guess what’s happened? NOTHING!!! They’ve done nothing!!! They’re full of empty platitudes. Respond in a fake caring manner so anyone reading reviews before switching might think their customer service is good. I had a request for additional information, I.e account number, which is in the subject line of that review, along with the complaint reference number 🙄 I now look forward to the response to this one. I’m resigned to the fact that this is all going to OFGEM REBEL - you are a damned disgrace!
I spoke to Janine today and she was extremely thorough and patient when explaining everything to me. She was kind and friendly and I couldn’t recommend her service more! Thank you.
Nosiviwe was a pleasure to talk to today, really helpful and efficient
Rebel energy The customer Service was excellent polite and very helpful. Keeping me up to date of what is happening. Until I received the appointment for the engineer to fixed the gas meter.
Nathi was so wonderful to me. I was really pleased to talk to him. He is the first one who I got really nice in Rebel Energy. I didn't get rid of my problem but I am hoping that Nathi would do something better for me. Thanks a lot, Nathi, you are so kind.
Terrible service overall, what a nightmare. They did not close my account correctly, despite me sending over exactly what was asked of me. This was two years ago. Instead of contacting me, they went to a debt collector to try and get £5K plus from me, for unpaid bills. Despite not living there for two years. I managed to sort this, but no apology from either the debt collector or Rebel. So I contacted them to highlight this terrible service, and to ensure my account was closed for good. They've now closed the account, and said I have to pay £110 (66p per KWH is insane btw when I've been paying 25p per KWH since I moved out and switched), but no actual empathetic or genuine apology for the two months making me sick with stress about potentially having to pay £5000.
Great service from Jamie today. Wish the app had the credit or debit amount with your energy bill.
Siziphiwe was very helpful on the call in explaining my contract and providing useful information I didn't know for instance, she advised on how I can take the meter readings when my contract starts without me asking. My experience today was good, the reviews on here make me a bit worried but I hope everything goes well through out the contract.
Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator. While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
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