Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator. While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
Rebel Energy receives a mix of feedback from its customers, with a notable majority praising its customer service and responsiveness. Many reviewers highlight the helpfulness and efficiency of the staff, noting quick resolutions to issues and friendly interactions.
For instance, customers appreciate the prompt replies and effective problem-solving, often mentioning specific representatives who provided excellent service. However, there are significant complaints regarding billing issues, with some customers reporting being charged incorrectly or for services not rendered. Others express frustration over the lack of communication and delays in setting up accounts or smart meters. Overall, while many consumers enjoy a positive experience with Rebel Energy's customer service, the billing problems and operational inefficiencies detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.3 | 74 |
| Dec 24 | 4.5 | 165 |
| Jan 25 | 4.5 | 172 |
| Feb 25 | 4.4 | 269 |
| Mar 25 | 4.3 | 290 |
| Apr 25 | 4.0 | 24 |
| May 25 | 4.8 | 4 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I don’t know why there is no option for zero star”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | −3% | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Rebel Energy is #4 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 2.2).
500 reviews of Rebel Energy. Filter by what matters to you.
I contacted Rebel energy customer service today and spoke to to a lovely lady and her name was Zizipho Mapukata she was polite friendly and professional in the way she sorted my problem out, thank you
Issue is resolved on the 1st call,good and quick service
I'm in a formal dispute with Rebel. I was with this company for most of year. I was happy with service. We agreed I pay 59£ a month in bills. If I could give 0 stars I would. In recent months, I have identified multiple discrepancies, including usual meter reading within a short period. Its potential overcharging, and un explained outstanding balance. My bill was £59 a month, they have increased it to 440. I live in a small one bedroom apartment. Its not possible, I'd spent that much in a month. I have asked for a breakdown of bill, this has not been provided. They just send me a copy of my bill, which I already have. I asked for an engineer to check my meter, they quoted me £135. It's their responsibility to make sure my meter working, why should I have to pay for this? They told me to check my meter to get accurate reading. I asked for instructions on how to do this. It doesn't work. If I can't access accurate readings of my meter, how are they? How are they deciding my bill is 440? Steer clear of this company. I have already gone to Citizens advice. I' m building a case to take to Ombusman. They are already being formally investigated by Ofgem, so you know, they are doing something wrong. I don't know who has tasked this company, with providing the general public with electricity. I wouldn't trust them to look after a goldfish. I am absolutely outraged with treatment I had from this company. If anyone else is is in dispute with Rebel, please do reach out to me. I think we need to create a forum to discuss this company, and spread awareness about them so other customers, don't fall into their trap. Do not trust this company, they are unprofessional, incompetent, they do not care how their actions affects customers. Rebel aren't the rebels, the customers having dispute with them are.
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I had a call today from Janine @ Rebel, I've been trying to sort out an issue with them for a couple weeks now and everyone was just sending me somewhere else. She called to ask about my account balance and after we sorted that she was so helpful with my other issue I have been having! Thank you Janine!!!
My gas meter has been broken since December 2024. It is now March 2025 and after numerous calls and emails, I am still waiting for an appointment for someone to come and look at it. This is seriously the worst customer service that I have ever experienced. I will never use this company again.
Nathi seems to be the employee of the year as other people same as me have had their problems solve thanks to this person, I have just called, he was polite patient and very professional, confirmed my problems have been shorted without any delay. Perfect
Was supported by Shaziah Hendrick and she gave really detailed information regarding my queries with courteousness and professionalism
It’s nice to talk
Good customer service
Nathi was great and assisted with my query promptly. I appreciate the support.
very helpful and co-operative. Replied to every queation in detail
I am writing this review on behalf of a worker named Nathi. I have called up Rebel Energy many times prior and never had my issue solved however for the first time by some miracle, Nathi came along and helped me straight away. Thank you to him for being so kind helpful and lifting a weight off my shoulders. Leticia
My adviser today was amazing,all my unanswered questions were answered keep up good customer service job well done.
Kelsey was an amazing representative, answering all my questions deftly and resolving my issue on first contact
While I have already had issues with Rebel and most of their customer care team, after onky 2 months as a customer, Fezile wad a breath of fresh air. Knowledgeable and helpful. More of this please.
Fezile is super friendly and patient, very happy with the help, thank you!
Amazing service really helpful and solved my issue! Fezile was very kind and explained the full process.
Spoke with Nathi this morning from rebel energy have had problems with billing not happy with rebel energy themselves but after having an apology with lack of communication from themselves Nathi was straight talking solved my issue
Rebel Energy was an energy supplier that provided electricity and gas services to residential and business customers. The company focused on delivering competitive energy solutions while ensuring customer satisfaction. As of September 19, 2025, Rebel Energy announced its cessation of trading, and customers were advised to await the appointment of a new energy supplier by Ofgem, the energy regulator. While Rebel Energy is no longer in operation, customers were reassured that their energy supplies would remain secure and that any credit balances would be honored during the transition to a new provider. For ongoing support and information regarding final billing processes, customers were directed to contact the appointed administrator, Teneo, or refer to resources provided by Ofgem and Citizens Advice.
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