Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
I love their clothes, very good quality but the site is terrible. 40% is taken up with search links. If you click on a product and go through the photos you can only see 2/3rds of it and have to scroll so you don't get the full image.
Reiss have an excellent customer care service, polite, professional, helpful, knowledgeable, calm, prompt, proactive, refreshingly good! Ordering online is so easy, good offers on the sales, Outlet, always a joy. Thank you
I just love their chelsea brunch! super clothes.
Actually shocked about so many bad reviews. I have been buying from Reiss ever since Ted Baker became rubbish. My experience was always great! Good customer service, the only shop that bothered sterilize their changing rooms during covid, so customers could actually use them, super easy to return, great quality, basically zero issues so far and I am very hard to please. My only objection is that recently ( like many other high fashion brands), Reiss started to increase use of disgusting materials like polyester, nylon, etc… Apart from that, amazing company with great customer service
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I went into their store to browse and see if they have anything I like. I had enough time to walk through the entire store, even walk pass the cashing counter and no one said anything to me or even asked if they could assist. Deplorable service!
Bought a pair of black trousers for work £98 . Which was bad enough but only ones I could find. They were a bit short but not to much. Comfortable , washed them as per instructions , they now look like capri pants, they have shrunk so much. Disgraceful for the price .
I had never bought anything before from Reiss but went onto their website during sale time and ordered several items. The logistics process is brilliant - if you nominate a store for collection, the item/s is ready the next day. If you need to return anything in store, your personal details are attached to the barcoded tag on the item so there is no faffing around. Emails are sent immediately i.e. item will be arrive at store at x, item has now arrived, your item has been returned, your item is back at the warehouse, refund has been issued etc. Sizing for jumpers is very generous. I had ordered a medium as the small was out of stock. It was enormous. The lovely lady at the Long Acre store checked if any stores had a small in stock, found one, and they held the jumper for me. I don't expect great customer service but am really impressed hence why I wanted to write a nice review.
They can’t do a return properly at Brent Cross branch and now I need to chase for my money. God knows how many hours I need to spend on the phone till I get my money back.😡
Retourbeleid is ontzettend slordig. Zoals velen hier al aangeven, laten ze gerust 28 dagen voorbij gaan zonder ook maar enige informatie over de retourzending. Als je ze na 28 dagen een berichtje stuurt, zetten ze de refund ineens wel in gang en zou het binnen 3-5 dagen terug op je rekening moeten staan.
Ordered a few items despite having read the bad reviews.. I bought a bikini bottom that had a stain where the private part sits and it looked like that kind of stain. It had no protective sticker like some other brands do, and it said they don’t accept returns for swimwear. Clearly they accepted it when it was worn - and not even washed or sanitised. Horrifying experience. Contacted the customer service and they asked me to dispose of it with a refund, and advised me that I can also return the bikini top (that I didn’t open) for a return if I wished. ???!. The most disgusting experience I ever had ordering from online shops, never expected it would be from a well known brand such as Reiss.
I recently purchased a $450 jacket from Reiss at their Brickell location, expecting premium quality. To my shock, after just one wear (without even washing it), the fabric started deteriorating. When I returned to the store to address the issue, the staff gave me the most absurd excuse—that their clothes shouldn’t be worn with other types of materials because “friction will ruin the fabric.” Seriously? For a high-end brand, this is completely unacceptable. Not only is the quality subpar, but the customer service was dismissive and unhelpful. For the price, I would have been better off buying something from Zara, where at least they stand behind their products. Avoid this store unless you want to waste your money on overpriced, fragile clothing.
Yesterday, I popped into the Reiss store on Regent Street. It’s not my usual location I typically visit the Vigo Street store but I happened to be in the area. At first, the atmosphere was welcoming, but I wasn’t sure where the menswear section was. I stood on the floor for a moment, waiting for a staff member to direct me. The dress code in this store was quite casual, so it was hard to tell who worked there. I noticed a tall guy in a jumper and denim but wasn’t sure if he was staff. Eventually, I made my way downstairs, where I was greeted by a sharply dressed young man in a suit. His professional appearance immediately stood out, and he carried himself with confidence and purpose. After browsing for a bit, he approached me again to see if I needed help. I told him what I was looking for, and he went above and beyond to assist me. His service was 10 out of 10—absolutely exceptional. We ended up having a great conversation about fashion, clothing, and even general life. He made me feel comfortable, valued, and completely at ease. Throughout my time in the store, I noticed how dedicated he was not just to helping me but also ensuring the entire floor was well-organised, staff were assisting customers, and everyone felt welcome. He checked in on me while I was trying on clothes, helped with sizes and color choices, and showed a level of attentiveness and professionalism that truly impressed me. At one point, I asked if he was the manager because he certainly carried himself like one. To my surprise, he said he wasn’t. Honestly, it’s a shame—because his demeanor, attitude, and overall presence set a standard that I wish the rest of the management followed. He greeted every customer with a smile and radiated a level of charm and professionalism that made the shopping experience outstanding. His name is DEE and I can confidently say that because of him, I will be choosing this store over the Vigo Street location from now on. If he’s not there, I may even reconsider my visits, as his service was that impactful. I truly hope Reiss head office recognizes his hard work, dedication, and charisma. He deserves acknowledgment for the incredible experience he provides to customers. Thank you, DEE you made my day and even my week. I’ll definitely be back soony!
They have am EU store online giving the impression you can buy in the EU but when you try to return something they make you send it to the UK meaning you now have to complete complex customs forms and risk it not getting there in their 28 days returns policy. The assistant didn't take my concerns anywhere so I have no choice but to voice them here so others can watch out for this.
Great quality. Generous with sizes and materials. A bit pricey but sales are great. Staff in Covent Garden branch are soo lovely and helpful.
I’ve had to contact REISS a few times over the last month and have spoken to a few of the agents. Each and every one has been exceptional. They completely go above and beyond to help. Special shout out to Belinda in the customer services and Alex in the Liverpool branch. You both have been incredible. Thank you
Op de dag van de levering was het kleedje niet toegekomen, dus heb ik meteen een mail gestuurd. Daar is quasi onmiddellijk op gereageerd dat het bij hen was vertrokken maar dat ze het zouden opnemen met de besteldienst. De volgende dag werd mijn kleed geleverd. Het past perfect en is van een schitterende kwaliteit. Zéér tevreden!
Terrible quality. Bought a suede leather belt for £55 and after 4 months it’s already started to fall apart. Looks like it’s been glued together. The quality doesn’t match the steep price.
Ordered the Louis stone wool blend coat in size 8 petite via Next and had to return is because it had clearly been mislabelled and was enormous. I know it was incorrectly labelled because I had tried on a size 8 regular in store and it fit well apart from the sleeve length. I ordered a replacement which was correctly sized but having worn it three times, I’ve found that with an hour of wearing, the fabric on the underside of the sleeves and the sides of the coat bobble up a lot. So much that the coat looks cheap & scruffy. I initially picked off the bobbles but it’s happening every wear and for £338, this is unacceptable. I have contacted both Next and Reiss to discuss & will update this review with the outcome, but my experience has made me seriously question the quality of Reiss products.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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