Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
Absolutely the worst customer service. They expect you to send all returns back to the UK, irrespective of where you live in the world at your own cost! No refunds are offer in store and they hold NO exchange policy! If you’re outside of the UK beware of having to ship your items back at your own expense!
If you plan to order from Denmark "DON'T". They offer free returns to Sweden and Finland, but not to Denmark (which makes absolutely no sense). I purchased trousers that were too big, and I wanted to return them and order one size smaller. But I had to pay 211kr via PostNord just to return the item and get my 1,600kr refunded. The most ridiculous deal of my life. On top of that, they take up to 28 days to Refund the money (clearly abusive). I honestly wonder, if they have a warehouse distributing to many EU countries, why is Denmark excluded from free returns? NEVER EVER AGAIN will I order from REISS, even though I really like the brand.
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I am a personal stylist and have been taking many of my male clients to Reiss to get their half-zip sweaters. They look great, however, there has been a noticeable drop in fabric quality with several of my clients complaining how quickly the seam goes under the arm. When you’re being asked to pay almost £100 for a merino wool jumper, I expect better. Sort this out Reiss, please.
My sister doesn’t have a trustpilot account so I’m leaving the review on her behalf. My sister placed an order and received some faulty items, due to the faulty items and sizing issue she returned her WHOLE order and was refunded for ONE item only. She chased up customer care who had to then forward this to “the relevant department”. Clearly the website and customer service states to wait for a refund 14 days from returning however they have said 28 days which is going to affect her as she’s paid via credit card. Why would you need 28 days when this contradicts with your returns which is a return or refund will be issued from 14 days upon sending the items back. Poor service, customer service isn’t willing to help. Will never recommend or order again! Would help if you understand customers and resolve matters immediately especially given you have the tracking number and the proof of postage!
Extremely poor quality control. Ordered an Arlo Overshirt online. To start with, I ordered a medium online and when it arrived it was comically small despite it being a regular fit overshirt and me being average size. It was also damaged (ripped on the front). No method to exchange, only to buy another and return the original. It costs to return item via mail so I ordered another one online in a large size for a store pickup, drove the next day for return and collection. Got home - also too small BUT was also very obviously damaged in the same way on the front, just in a slightly different position. So I'm going to have to take a 2nd trip to the store to get it returned. I won't be buying another or anything else from Reiss again. I feel like clothes from Temu would be better quality and value for money.
Horrible experience. I have order a pair of HOGAN sneaker. After one week Reiss managed to supply the wrong onces. After several phone calls , mails, and 3 month's of waiting this is still not solved. I have got my money back for the shoes but still not for the transport, as indicated. Result : NO shoes, expensive phone bills, NO transport cash back, .... horrible service ! Never again
(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty. From the start, Matty was extremely polite, making the entire process smooth and easy. He was very accommodating, and nothing seemed to be a problem. The items arrived as expected, and I couldn't be happier with the quality. Overall, a pleasant shopping experience, and I’d highly recommend Matty for anyone looking for great service!
I purchased the Edina Wool/Cashmere jumper via Next website with delivery to my local store. When I collected the item & unpacked it at home, the jumper felt like it had been washed & had shrunk slightly. I returned the following day & re-ordered a new one. When I collected that one at store I check before leaving. There was a stain on the front where the item had clearly been worn & returned. I returned the item again & re-ordered hoping it would be 3rd time lucky. It was. The jumper arrived perfectly ok. However, having worn the jumper just a few hours & decided not to risk washing & had it dry-cleaned. The jumper had shrunk so much it would fit a 6 year old!! There is clearly an issue with the fabric on this garment for it to shrink via dry cleaning.
It's been a while since I felt compelled to Leave a review, albeit a negative one. However, I have just visited the store in blue water hoping to find something special for a wedding. Firstly despite seeing 2 staff members when entering the store, there wasn't a welcoming smile or a greeting of any kind, despite the shop being reasonably empty. Secondly when there was an opportunity for Staff to say hello or if they could help this did not happen. Instead I had a lady that looked as though saying hello to me was beneath her as she gave me a reluctant smile. I believe that their lack of customer service was based on appearance, which in this day and age is a huge assumption to make. I would have been happy to purchase my entire outfit from there irrespective of price, if I have felt comfortable shopping there. I will not be returning.
I placed an order three months ago in one of the local Reiss store for a coat which they didn’t have in my size, I was told I could collect this within 5 days from a local next store, I paid for the coat and then didn’t hear anything for weeks. I reached out to Reiss customer service multiple times, but each time I received vague responses that didn’t provide any real answers. Finally someone at Reiss customer services located a coat in my size at the Bicester Reiss store, and I was told if I email a Mr Merson (who I believe is the manager there) he would send this coat out to me first thing. I emailed my receipt, address and didn’t hear anything back for 2 days, I then receive an email from Reiss customer services saying the order is cancelled and I need to visit the store I purchased the coat from for a refund!! I am utterly frustrated after waiting this long and being told by customer services it should be with you soon, only then to receive an email saying your order had been cancelled, and that I have to drive an hour away to the store I purchased the coat from for a refund! This not only has wasted my time, but the level of service is very poor to say the least and unacceptable! I would strongly advise anyone considering a purchase from Reiss twice. If you value timely deliveries and good customer service, look elsewhere, just check the reviews, others have experienced the same thing.
The attention to detail given to me whilst trying on different items in the store at McArthur Glen in Cannock was excellent and made the experience so comfortable. I ended up buying more items than I had the intention of when I walked in the door, and this is because my experience at Reiss was made so easy by Emily. She had a great personality to put me in the mood to buy these items and this has encouraged me to bring my friends to this store and share this great experience. Thanks Emily, you were really great.
Really poor experience. I asked for some items to be delivered to a Next store. But the whole thing was a disaster. First, although I ordered multiple quantities, they were delivered in drips and drabs. So I had to keep making trips to the store. Second, One delivery went to the wrong store and another was declared "lost. Now Next owns Reiss, the experience should be flawless, but the logistics are a shambles I'm only giving two stars instead of one because when you call Reiss they are very good and sort out the problems. But there shouldn't be these basic problems in the first place.
overpriced clothing. Also it took us many days and may hours of energy invested in chatting and emailing with different reps until finally a rep probably felt sorry for us and someone actually finally helped us looking in to a refund issue, since we never receive a refund from Reiss. Their customer service is very bad, and most of them are VERY rude and if you are lucky, they will tell you they will help you and that they will email you with their findings and an update and they dont.
My partner and I frequently buy in-store with no issues, so when I ordered 2 items online, it was a surprise when I got a faulty item and an incorrect size. However, their support team rectified this and refunded me upon investigation. Thank you Jodie, Laura and Sophia.
What an absolute joke. I'd always placed Reiss at the higher end of high street fashion, I mean they're not Loro Piana or Zegna, but I always thought decent. Well my recent experience has taught me otherwise. After ordering 2 tops, £230 worth, paying for next day delivery. I had expected this would be simplicity itself. How wrong I was. Email and text after text was an update to say "Sorry, there's been a delay". Yet the tracking link stated it "had left the warehouse".. Updates from couriers saying it was 'delayed', and even another email from Reiss promising "it will be delivered in 1 - 2 days". But this morning, I receive another email saying that they can't actually deliver it at all. In fact rather than just automatically refunding, they now insist that I contact them.... With an email saying: " We are sorry to let you know that your order for the items below will not be delivered to you as planned. We may need to place a reorder for the item. Click here for ways to contact us. " What an absolute p*** take. What business fails to honour their side of the contract of sale, and then expects the customer to get in touch to provide a refund? They could easily apologise, refund automatically, maybe even offer free delivery on the re-order. or even just re-order it automatically. But no, it's down to me, the customer, to sort it out. I wonder if I can invoice them for my time as I am clearly sorting out THEIR problem? Seems to be getting more and more common that UK retailers are in desperate need of investment. On this showing, Reiss are not in any way higher end high street, and probably worse than you'd expect at M&S, Next, even Mattalan and Primark are better than this.
Shopped at the Century City store and their service was fantastic! Friendly and helpful. I will be back soon!
Nie wieder! Ich habe vor über 3 Wochen einen Artikel, der nicht passte zurückgeschickt. Hätte ich folgendes vorher gewusst, hätte ich erst gar nicht bei diesem Unternehmen bestellt: Der Kundenservice von "Reiss" ist nur über eine britische Telefonnummer zu erreichen, auch schriftlich geht eine Kontaktaufnahme nur in englischer Sprache. Es gibt keine deutschsprachige Kundenbetreuung! Weiterhin dauert eine Rückerstattung des Kaufpreises bis zu 4 (!) Wochen, da die Retoure über ein Zwischenlager in Deutschland erst noch nach Großbritannien weitergeschickt wird. ich werde hier sicherlich nicht nochmal bestellen.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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