How the mighty have fallen
Many years ago, REISS was my favourite brand, to a point where my friends would make fun of how much of their stuff I had. Now, I vouched to never buy anything from them ever again. The main reason is it's nearly impossible to find anything in their collection that isn't made of plastic these days, and they still dare charging you for it as if it was 100% merino wool. Customer service is unreliable. Their delivery partner - EVRI - famously logistically challenged with drivers refusing to follow any pick up or delivery instructions, even if it means being sent for the same return over and over again (I gave up after their three attempts and ended up returning via parcel shop). Two botched returns in a row due to identical issues on both EVRI and REISS sides which required a lot of time and hassle to manage. Customer reps making promises and then not keeping them. A complaint response that only addressed one of the five issues raised in it. Meh. We're done, REISS.
