Very bad customer service
Very bad customer service

Renewell Water is a leading provider of water filtration solutions in Ireland and the UK, specializing in reverse osmosis water filters, water softeners, and shower filters. With over two decades of experience, the company focuses on enhancing home water quality by offering a range of products designed to purify drinking water and soften household water supply. Their offerings include under-sink water filters, tri-flow taps, hydrogen water ionizers, and more, catering to both residential customers and businesses seeking reliable water treatment solutions. The company emphasizes customer satisfaction and has established a reputation for excellence, with thousands of satisfied clients benefiting from their systems. Renewell Water also provides nationwide installation services in Ireland and Northern Ireland, ensuring professional setup by qualified technicians. By promoting clean and healthy water solutions, Renewell Water plays a significant role in reducing plastic waste and improving overall water quality for its customers.
Renewell Water receives overwhelmingly positive feedback for its efficient service and high-quality water products. Many customers highlight the excellent installation process, noting that technicians are friendly, professional, and informative.
Reviewers appreciate the noticeable improvement in water quality, with several mentioning the enhanced taste and softness of the water. However, a few critical reviews point out issues with the water softener, specifically that it stopped working multiple times within a short period, leading to frustration with customer service response times. Despite these concerns, the majority of consumers express satisfaction with their overall experience, praising the company's commitment to customer care and the effectiveness of their products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 63 |
| Sep 24 | 4.9 | 49 |
| Oct 24 | 4.8 | 43 |
| Nov 24 | 4.7 | 54 |
| Dec 24 | 4.7 | 47 |
| Jan 25 | 4.9 | 43 |
| Feb 25 | 4.6 | 53 |
| Mar 25 | 4.9 | 36 |
| Apr 25 | 4.7 | 46 |
| May 25 | 4.4 | 18 |
| Jun 25 | 5.0 | 11 |
| Jul 25 | 4.8 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“excellent service, the installer was very friendly and helpful”
“Then I called from another phone number and they thought it was a new customer and picked up the phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: Renewell Water is #1 of 5 on overall rating in this group.
500 reviews of Renewell Water. Filter by what matters to you.
Very bad customer service
Thomas arrived and was friendly and very profesional he did a great job of cleaning out the machine and filters .im happy to have renewal water for another year . Thankyou .
Great value. I wanted to pick up my new filter, no problem. When I arrived d owner was very friendly and accommodating, very helpful, lovely experience.
All staff lovely Jason more than helpful and fitters v respectful and tidy lovely team. Thank you esp to Jason. He was so so helpful.
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This company were very efficient, no messing about. All well done. The fitter was a super lovely fella and very helpful. Great price, fantastic product.
The product is good, time can tell how long it will last, the installation is the biggest failure, the way it was installed is least to be desired. The bottom part of the kitchen top was sawed poorly in such a way the water softening basin will fit, no craftsmanship at all, Better training to installer wood working wise.
Very speedy service and wonderful customer care..and their products do what they say it does .. very happy customer 😀
Always great service from Renewell Water. We have been using Renewell and getting the system serviced every year for at least the last 5 years. The water is very well filtered and you should see the colour of the sludge that comes out of the system when it is serviced! I dread to think what we could be drinking otherwise. The service people are on time, efficient and always very pleasant. The customers service are friendly and efficient and call you back when they say they will. 5*service.
I ordered the Gold Package, and I am very pleased. The technician was on time. Installation took only 2.5 hours. I am so happy that I don't need to buy bottles any more. I was only afraid that taste won't gonna suits me but I was so wrong. The water is so good now. Thank you Renewell Water.
The technician was very efficient, pleasant & professional, great services
From the purchased up to installation the service was great. Hassle free.
Reliable and good
Very good service
Wonderful experience from ordering paying and installing of filter tap. The man who installed the tap had a lovely friendly way about him A very neat worker
Very happy with Renewall water service Doesn't take long to install and great people to deal with
Pleasant and efficient
Renewell Water is a leading provider of water filtration solutions in Ireland and the UK, specializing in reverse osmosis water filters, water softeners, and shower filters. With over two decades of experience, the company focuses on enhancing home water quality by offering a range of products designed to purify drinking water and soften household water supply. Their offerings include under-sink water filters, tri-flow taps, hydrogen water ionizers, and more, catering to both residential customers and businesses seeking reliable water treatment solutions. The company emphasizes customer satisfaction and has established a reputation for excellence, with thousands of satisfied clients benefiting from their systems. Renewell Water also provides nationwide installation services in Ireland and Northern Ireland, ensuring professional setup by qualified technicians. By promoting clean and healthy water solutions, Renewell Water plays a significant role in reducing plastic waste and improving overall water quality for its customers.
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