Renewell Water is a leading provider of water filtration solutions in Ireland and the UK, specializing in reverse osmosis water filters, water softeners, and shower filters. With over two decades of experience, the company focuses on enhancing home water quality by offering a range of products designed to purify drinking water and soften household water supply. Their offerings include under-sink water filters, tri-flow taps, hydrogen water ionizers, and more, catering to both residential customers and businesses seeking reliable water treatment solutions.
The company emphasizes customer satisfaction and has established a reputation for excellence, with thousands of satisfied clients benefiting from their systems. Renewell Water also provides nationwide installation services in Ireland and Northern Ireland, ensuring professional setup by qualified technicians. By promoting clean and healthy water solutions, Renewell Water plays a significant role in reducing plastic waste and improving overall water quality for its customers.
Renewell Water has a positive customer experience.
Renewell Water receives overwhelmingly positive feedback for its efficient service and high-quality water products. Many customers highlight the excellent installation process, noting that technicians are friendly, professional, and informative.
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Reviewers appreciate the noticeable improvement in water quality, with several mentioning the enhanced taste and softness of the water. However, a few critical reviews point out issues with the water softener, specifically that it stopped working multiple times within a short period, leading to frustration with customer service response times. Despite these concerns, the majority of consumers express satisfaction with their overall experience, praising the company's commitment to customer care and the effectiveness of their products.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
1,000
100%
● Low
4.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.7
12-month avg
4.8
All-time
4.8
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.7
63
Sep 24
4.9
49
Oct 24
4.8
43
Nov 24
4.7
54
Dec 24
4.7
47
Jan 25
4.9
43
Feb 25
4.6
53
Mar 25
4.9
36
Apr 25
4.7
46
May 25
4.4
18
Jun 25
5.0
11
Jul 25
4.8
20
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 471 positive reviews
Customer service53%
251 mentions
Fast & efficient30%
143 mentions
Friendly staff20%
95 mentions
Professionalism18%
84 mentions
“excellent service, the installer was very friendly and helpful”
On “Customer service” · Jul 10, 2025
Top complaintsof 20 negative reviews
Customer service60%
12 mentions
Installation25%
5 mentions
Payment issues20%
4 mentions
Response time15%
3 mentions
“Then I called from another phone number and they thought it was a new customer and picked up the phone”
On “Customer service” · Jul 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
Overall rating and review count for this company and similar companies
Based on my experience I can recommend this company. I'm not giving 5 stars because there was some issue with installation and first interaction with customer service about this was a bit misleading. However when I complained, the customer service was very professional and they compensated everything. Overall, I am happy with them and I would use their service again and I can recommend to others.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very happy with the pure water I'm getting. It's definitely improved my health and the softener has got rid of the limescale and improved my showering experience. Very happy with my purchase and just a great company to deal with.
Very helpful and professional when talking to them on phone, Installation went very well, installer was very professional and competent nothing was a problem .Water very good now 100% great company .
Highly recommend. Installed in an hour, engineer was top class, neat, tidy and very efficient.
Water is great, no longer need to purchase bottled water.
Heard about the system from a group I am involved in Been looking for a good trustworthy filter system for a while done some research and was impressed with what I saw about the Arkk system
It was installed last Wed's and already the whole family are raving about the quality of the drinking water No more expensive bottled water
Communication and customer service was excellent. The maintenance guy was extremely nice and informative. My only negative is that the box under the sink is a bit louder than what I had expected, this is only when in use and other infrequent intermittent times. With that in mind I would most definitely recommend them. Our water is perfect and has provided us with peace of mind when drinking, that's worth any money.
Water taste great through the filters I'm very happy with. The service man was great and I mean great he explained me everything and he said if any issues give a call, he was just great.
I recently had the Renewal water system installed and we a very happy with the service. Daniel was very professional and answered all our questions. I would highly recommend their services.
Thanks again Daniel and team.
Thanks to Daniel for coming out and installing our RO system yesterday.
Installed very neat and tidy and in a timely manner. Our water tastes much better now the difference is immediate!
Thanks again, would definitely recommend this company!
Martin
Renewell Water is a leading provider of water filtration solutions in Ireland and the UK, specializing in reverse osmosis water filters, water softeners, and shower filters. With over two decades of experience, the company focuses on enhancing home water quality by offering a range of products designed to purify drinking water and soften household water supply. Their offerings include under-sink water filters, tri-flow taps, hydrogen water ionizers, and more, catering to both residential customers and businesses seeking reliable water treatment solutions.
The company emphasizes customer satisfaction and has established a reputation for excellence, with thousands of satisfied clients benefiting from their systems. Renewell Water also provides nationwide installation services in Ireland and Northern Ireland, ensuring professional setup by qualified technicians. By promoting clean and healthy water solutions, Renewell Water plays a significant role in reducing plastic waste and improving overall water quality for its customers.