Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
Rula receives overwhelmingly positive feedback from its users, with many praising the ease of scheduling appointments and the quality of the therapists. Reviewers highlight the quick registration process and the helpful staff who assist in finding suitable providers, making the experience seamless and efficient.
Customers appreciate the compassionate and professional nature of their therapists, noting significant improvements in their mental health and well-being. However, some users express frustration with billing issues and long wait times to reach customer service, indicating areas for improvement. Despite these concerns, the overall sentiment remains highly favorable, with many feeling grateful for the support they receive through Rula.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 62 |
| Feb 25 | 4.7 | 212 |
| Mar 25 | 4.6 | 194 |
| Apr 25 | 4.5 | 158 |
| May 25 | 4.7 | 162 |
| Jun 25 | 4.6 | 145 |
| Jul 25 | 4.7 | 67 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick registration and input insurance information, appointment made for that same week with a decent selection of pr...”
“I have filed Charges with law enforcement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | +1% | 1,000 |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 10 |
Bottom line: Rula is #3 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.5).
1,000 reviews of Rula. Filter by what matters to you.
Erin has been absolutely fantastic to work with. Accessing my appointment every week is made so easy with the emails and texts sent leading up that offer links and reminders. I love that I was able to find a day and time that works for me weekly and it is automatically scheduled. Overall, I’m so happy I made the decision to start therapy again!
I’m not sure what the issue is, whether it’s with our actual therapist or if it’s the Rula system. Our first apt with Diane was rescheduled not by us, due to her being double booked. Not how I wanted to start out given the fact that my daughter was having thoughts of hurting herself so therapy was urgently needed. The communication from Diane was good and notice was given days in advance. Our second apt, went well. Our 3rd apt, I checked my email and saw that I had no email or link for our apt that day. I called Rula and was told our apt had been canceled. I asked by who? I never canceled it, they couldn’t say due to not having access to that information. I asked that we be rescheduled and was told our therapist would reach out. I didn’t get contacted until a week later by Diane and we discussed every other Wednesday starting that week. My daughter logged on to that apt link for Wednesday & Diane was a no show. I texted her & received a call back a few hours later and was told she had no service or WiFi where she was at. I feel like if your going to schedule an apt you should make sure you have service of WiFi, and a call should have been made prior to my daughter waiting in the waiting room for 20+ minutes. She said she had to drive to get service to call me, but this was hours after our scheduled time and I had already texted her. I then received an email rescheduling her apt for the following Saturday, I texted Diane that was not going to work for us, we never discussed rescheduling for this day. I let her know I could do the following Wednesday and it was agreed. I checked my email today (our rescheduled date we agreed upon) but saw that our apt was scheduled for Thursday (tomorrow). I’m just irritated that there is just always an issue with either scheduling, or communication. Not sure who is at fault but if this is the norm I may reach back out to Kaiser & ask to be reassigned.
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I’m not new to seeing a therapist online for my therapy needs, and I was bummed when my last therapist was not able to accept my insurance any longer however, it was a blessing in disguise on my Health insurance portal advertised Rula. My entire experience from the beginning of signing up to right now if I can give it 1 million stars I would when choosing a therapist that’s right for you Rula does not hesitate to tell you many details and characteristics of their therapist and providers I absolutely found my favorite therapist, but I trust her, I trust her recommendations for me, I trust that she cares for me genuinely it’s almost like having a conversation with a best friend once a month. My providers name is Michelle Clarke. I reside in the state of Florida. She was my first choice and my only choice. I would imagine that it would be based on your personality, and how you would like your therapy approach to me I prefer now a new thing called talk therapy. I am nude to it. I love it and it’s the only thing that has worked. Michelle is the epitome of a perfect fit for someone like myself. She’s funny, she’s real, you can easily relate to her as being also a real person like you Not like what you would think most therapist would be I am so extremely grateful that I came across ruler, but especially Michelle. She’ll never understand how much she has helped me and I plan on sticking with her for as long as possible. Thank you so much Rula you changed the life of a per menopausal for a four-year-old woman over here who was a bit more trouble than usual until meeting Michelle.
Kristi is kind and understanding. She
Having someone who listens to me and helps me with things that are hard for me to comprehend. It has been amazing speaking with my therapist and she has helped me tremendously.
It honestly has been so helpful to talk to my therapist and feeling heard vs me keeping things in or thinking I’m fine dealing with emotions/other issues on my own. With each session that goes by, I’m not expecting to be changed over night, but rather, I’m just thankful knowing I’m finally taking steps to take better care of myself.
It was easy to find a therapist that I could connect with. She meets all of my needs and is patient, understanding, and compassionate.
Easy to navigate
My experience with my therapist so far has been amazing. she is very thorough and her process and is always checking on me to make sure I’m OK. Look forward to the continued progress to make.
I had to send my insurance info more than once, it took weeks to get insurance verified. I get three no copay visits for each new diagnosis, I was told that Rula works with my insurance and that was not the case. Rula is not participating with Cigna's program. So I have to pay $150 for visits that should be a zero copay.
Love her she has been an angel to my family relationship. Helped my mom and I heal and overcome past and current issues. We just started too and already seeing the tremendous help. I love and am forever grateful for my therapist Melinda G
Very convenient and personable. Helpful to learn new ways and promote healthy growth. Been with Rula for about 9 months now. Also accepts insurance!
Easy platform to utilize. Many choices when it comes to therapists. Able to get an appt quickly.
Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
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