Customer Service
We wanted to transfer funds that matured from UAAA to Charles Schwab. We requested assistance numerous times, they never called back. We have transferred our funds to Edward D Jones and couldn't be happier

Charles Schwab Corporation is one of the largest brokerage firms in the United States, providing a comprehensive suite of financial services to both individual investors and institutions. Their offerings include investment accounts, trading solutions, banking services, and retirement planning, all designed to help clients achieve their financial goals. With a strong focus on innovation and customer service, Schwab empowers investors with the tools and resources needed for informed decision-making in today's dynamic market. Visit schwab.com to learn more about how they can support your investment journey.
Charles Schwab receives overwhelmingly negative feedback, with many customers expressing frustration over account management and service quality. Reviewers frequently mention feeling trapped or scammed, particularly regarding issues with account security and the handling of funds.
Complaints about bounced checks and confusing verification processes are common, leading to a perception of poor customer service. While some users appreciate Schwab's ThinkOrSwim platform and acknowledge the professionalism of certain staff members, these positives are overshadowed by the overall dissatisfaction. Many consumers advise against opening accounts, citing a lack of support and accountability. Overall, the sentiment is predominantly negative, reflecting significant concerns about the company's reliability and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 200 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.5 | 24 |
| Mar 25 | 1.7 | 13 |
| Apr 25 | 1.3 | 22 |
| May 25 | 1.4 | 9 |
| Jun 25 | 2.3 | 14 |
| Jul 25 | 1.4 | 13 |
| Aug 25 | 1.9 | 11 |
| Sep 25 | 1.4 | 11 |
| Oct 25 | 1.5 | 12 |
| Nov 25 | 1.4 | 10 |
| Dec 25 | 1.7 | 15 |
| Jan 26 | 1.5 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 200 most recent reviews.
“They have excellent online fillable PDF forms, extensive helpful information for new investors, good customer support...”
“They lured me into opening account promising that as an European I will trade US ETFs through them”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 2.0 out of 5 (poor) | −2% | 200 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Charles Schwab is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.6).
200 reviews of Charles Schwab. Filter by what matters to you.
We wanted to transfer funds that matured from UAAA to Charles Schwab. We requested assistance numerous times, they never called back. We have transferred our funds to Edward D Jones and couldn't be happier
Customer support was useless. They don't listen to what I'm saying.
Schwab does not allow fractional share purchases like other brokerages. They are also very slow to release tax documents, and they don't have a good explanation, considering the process is automated. The delay will cost me extra with turbotax filing.
In September 2024 I noticed they just let us write complaints here and emails without doing anything while they are still with our money doing whatever they like and it was unfair I spoke to different lawyers and majority said they couldn’t go against them because of their policies but at least one specialised in such cases picked up the case in November and since then there have been several court proceedings till Charles Schwab finally paid my money it wasn’t an easy case
Quick answers to the questions people ask most.
Charles Schwab offers a variety of account types including individual and joint brokerage accounts, retirement accounts such as Traditional and Roth IRAs, as well as checking and savings accounts. Each account type is designed to meet different financial goals, so it's important to review the features of each to determine which best suits your needs.
Charles Schwab offers $0 commission on online stock and ETF trades, which makes it a cost-effective option for investors. However, there may be fees associated with certain mutual funds, options trading, and other specialized services, so it’s advisable to review the specific fee schedule on their website.
You can reach Charles Schwab's customer support team via phone, chat, or secure messaging through your online account. They also have a comprehensive help center on their website, where you can find answers to common questions and access resources for account management.
Yes, Charles Schwab offers a mobile app that allows you to manage your accounts conveniently from your smartphone or tablet. The app provides features such as trading stocks and ETFs, checking account balances, transferring funds, and accessing market updates and research tools.
Charles Schwab offers a robust suite of research tools including market analysis, stock screeners, and third-party research reports. You can also access educational resources such as articles and webinars to enhance your investing knowledge and help you make informed decisions.
Yes, you can transfer your existing brokerage account to Charles Schwab through a process called an ACAT transfer. Schwab provides an online tool to guide you through the transfer process, and they can assist with the necessary paperwork to facilitate a smooth transition.
Withdrawals from a Traditional IRA are typically subject to income tax, and if you take a withdrawal before age 59½, you may incur a 10% early withdrawal penalty. Roth IRA withdrawals may be tax-free if certain conditions are met, including the account being open for at least five years. It's advisable to consult with a tax advisor for personalized guidance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
$2000 mysteriously disappeared from account mysteriously and Customer service said they cannot do anything about it, I had to report to Rose Lane (GP) Limited to intervene
Check fraud. In my brokerage checking account, Schwab paid three blatantly fraudulent checks, and would have paid a fourth except the account had been drained. None of the security features supposedly built into their checks were enforced. Its obvious from even a superficial glance at the fraudulent checks that none of the security features were on them. Schwab has not restored any of this stolen money to my account, even though it's been a month since the theft occurred.
Deceptive practices. Stock purchases slways go through at highest price prr day, not instantaneous even with large multinationalcompanies. Their mobile web site foes not have accurate numbers. Finally told by Schwab if want accurate numbers use their website
If you value your time and money, steer clear of this service. The moment they suspect you're planning to leave or move funds elsewhere, they do everything possible to block your transactions and trap your money. I recently attempted to transfer $5,000 from my account to another trading platform. They initially stopped the wire and required me to call them. After spending over an hour trying to reach their team, answering endless questions, and listening to them claim the other platform was "not secure" (clearly an attempt to dissuade me from moving my money), they assured me the wire would be approved. Instead of approving it, they outright rejected the wire and locked my account, preventing me from accessing my funds. Now, they’re telling me I have to wait 3-5 business days for someone to call me and verify my identity. This delay is nothing more than a tactic to hold onto my money for a few extra days, causing unnecessary frustration and inconvenience. I strongly advise against using this service if you want to maintain control over your own funds.
All the service I have received from Schwab has been exemplary. I especially appreciated how well they integrated my capital expenses into my retirement planning. Too many people and places only look at their regular monthly budget and forget to account for the infrequent but known upcoming big expenses, like roof and A/C replacement. When I did need to transfer money, their security was good and the move was efficient.
Schwab used to be a great place. Since they have merged with Ameriprise no coincidence, their people have become less competent and rude. Ameriprise naturally is the pit of brokerage now Shwab is aspiring to be lower than them. I don't feel comfortable with them having my money and neither should you!
I’m my husband power of attorney on my husband account because he’s incarcerated i been racially profiled and bias on the case i did everything I was told to do in order for his money to be realesd they had me to get paperwork notarized three times to tell me that they can’t release his money to me because they don’t deal with our kind because I’m African American I was totally disrespected by so many customer service people including the notary department by a young lady name Nikki they been giving me the run around since September 2024 and where in January 2025 if your a person of color don’t put your money in this bank because they don’t want your business but if I had been another color I wouldn’t have had a problem I’m so disgusted with this bank that they would give me the run around since 2024 than tell me they don’t want business from my kind
Terrible people to work with first line is morons who have the basic skills of secretaries you can’t speak to anyone with intelligence treat long standing customers with lots of money like garbage but options are so limited spend hours on hold or talk to condescending rude egomaniacs
TOS stinks! I used to trade 75-100 shares/yr. Now, 5-6 times since 7/24. Switching away from this piece of crap.
I have been with Schwab for years. Good execution, the few issues have been resolved timely and I have control over my investment at all times.Some solid. low cost index funds. I am puzzled by all these TD clients who were absorbed into Schwab posts.Many only have one post in total.Maybe the same peeved person? I was with US Trust Merrill and they were terrible in comparison.
The agents at Charles Schwab have always been professional and helpful, but my most recently-assigned Financial Consultant/VP is not. He makes remarks - even in email - that he would never make to a guy. He tells me that everything I've learned from the agents at the main number is incorrect; makes up stories to hide fault; writes to me in all caps, etc. Adversarial, patronizing, misogynistic. And when I called him on it, no apology was offered.
Also want to add they don't take feedback. RUDE! Original post: On the website you can only see the day change $ or day change % but not at the same time! Same with gain (even more important). Can't see both at the same time. We need to see them both at the same time! There is plenty of room to see both. Whoever designed that part is not an investor. FIX IT!!!! I want to add that you CAN see these items on the app. But not the website. SO LEAVE THE APP ALONE AND CHANGE THE WEBSITE!
Yes, Charles Schwab provides several tools for retirement planning, including retirement calculators and personalized retirement planning services. These resources can help you estimate how much you need to save, evaluate your current savings strategy, and determine the best investment options for your retirement goals.
A Schwab checking account offers benefits such as no monthly maintenance fees, unlimited ATM fee rebates worldwide, and access to online bill pay and mobile check deposit. Additionally, it seamlessly integrates with your investment accounts, making it easy to manage your finances in one place.
You can access your Schwab account statements and tax documents through the online account portal or mobile app. All statements are available in a secure digital format, and you can choose to receive them via email or download them directly for your records.
Charles Schwab Corporation is one of the largest brokerage firms in the United States, providing a comprehensive suite of financial services to both individual investors and institutions. Their offerings include investment accounts, trading solutions, banking services, and retirement planning, all designed to help clients achieve their financial goals. With a strong focus on innovation and customer service, Schwab empowers investors with the tools and resources needed for informed decision-making in today's dynamic market. Visit schwab.com to learn more about how they can support your investment journey.
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