SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
SilkFred receives a mixed response from customers, with many praising the quality and uniqueness of their products, as well as the helpfulness of their customer service. Reviewers highlight the prompt delivery and satisfaction with items received, noting that the range of products is appealing.
However, significant complaints arise regarding the refund and return process, with numerous customers expressing frustration over delayed refunds and complicated return shipping fees. Some report issues with items not being delivered or receiving inadequate communication about their orders. While many appreciate the service provided, the challenges related to returns and refunds detract from the overall shopping experience. Overall, SilkFred has a blend of positive feedback and critical concerns, leading to a sentiment that leans slightly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 160 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 3.5 | 26 |
| Jun 25 | 4.1 | 57 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 3.4 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great service”
“It’s impossible trying to make contact with you as email returns undeliverable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | 1.9 out of 5 (poor) | — | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: SilkFred is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.4).
160 reviews of SilkFred. Filter by what matters to you.
I received emails stating my returns (£165 worth) had been received on 20th July and that refunds would be processed within 14 days. It is now 11th August and still no refund. I will be contacting my bank to see what legal rights I have and never purchasing or recommending Silkfred again
Disappointed with the dress it wasn’t as it appeared in the pictures.
Returned 3 items from the 4 items I had returned them on 21/7/25, it’s now 10/08/25 & I’ve still not had a refund for the items. Email states 10 working days from 28/07/25, which would be 08/08/25. Not good enough. In response to the reply, my email actually says do allow up to 10 working days, not 14. 10 working days would be 08/08/25.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 34% are 1–2★.
Very good customer service. Sorted my problem out straight away
Refunds!! The delivery and clothes are good! However!!!! Just like lots of other people, I returned goods a month ago, received an acknowledgment and I am still waiting for my refund!! No way to contact them except via a bot, which I’ve done. No reply and no refund
Bought a beautiful dress which fits perfectly and makes me feel good when I wear it. It arrived very quickly and the service was excellent
Excellent customer service I received from Helen
Really clear guidance and quick responses. Effective solution to my problem found.
Helen was excellent, thanks so much.
Do not use……They intentionally delay refunds and are impossible to contact. We returned two items and received confirmation of the fact that they had been received by Silkfred. In line with the stated returns policy, which stated refunds could take up to 14 days, we waited for the monies to be returned to our credit card. After 20 days nothing. We then tried to make contact with Silkfred but could only correspond via their “bot”. We were advised the refund had been processed and to expect the money to be refunded within the next few days. Well, we’re still waiting, now almost four weeks later, still no refund. Appalling service, no customer support, essentially a scam trader…. Use at your peril…..look a their reviews….we’re not the only ones to be saying this.
Wanted a dress for a funeral. Found just the right done and shoes too. Very happy with SilkFred
I made an order on 1st February 2025, only to return my order a few days later. I am extremely disappointed to say that I have only just received a refund after 4 months!!!!
SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
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