Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
Sixt receives a mix of feedback, with a significant majority of reviews being negative. While some customers praise the quality of the cars and the efficiency of the service, noting that vehicles are often new and well-maintained, many others express frustration over unexpected fees and billing issues.
Reviewers highlight the professionalism and friendliness of the staff, particularly during the rental process, which is often described as quick and straightforward. However, complaints about being charged more than what was agreed upon in the contract are prevalent, leading to dissatisfaction among many users. Despite some positive experiences, the overwhelming number of negative reviews regarding fees and service inconsistencies paints a troubling picture. Overall, Sixt struggles to maintain a positive reputation amidst significant customer complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 800 | 100% | +2.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 16 |
| Sep 24 | 1.3 | 12 |
| Oct 24 | 1.1 | 10 |
| Nov 24 | 2.1 | 8 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 1.0 | 6 |
| Mar 25 | 1.6 | 7 |
| Apr 25 | 1.1 | 9 |
| May 25 | 1.5 | 10 |
| Jun 25 | 1.6 | 13 |
| Jul 25 | 4.0 | 53 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had an excellent experience with Sixt”
“I want to warn anyone making a reservation by at Sixt Car rental Perugia airport”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +85% | 800 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Sixt is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.1).
500 reviews of Sixt. Filter by what matters to you.
I've been renting cars for 25 years and rarely have I had an experience as poor as Sixt in Italy. The main thing to be aware of is that their car hire rates include no insurance at all. Nothing. It means that even if you have your own excess cover, you are obligated to buy their basic theft policy - which effectively doubles the price you are paying Sixt. This is sharp business practice and leaves a bad taste. I won't be using them again.
I was not given the car I paid for a month in advance and sent away. I was told I had two valid and paid reservations for the same dates. I actually made another reservation at first, which I canceled (also received confirmation of the cancellation) and made another better reservation. At first I had to provide them with a return flight ticket and then all the hotel reservations (I have never been asked for such information before) and when it was finally done, I was told that the car could not be given to me because the program generated an error when entering my name. I should call their headquarters myself to resolve the matter, but it's already closed. It was recommended to call the next morning. Then I was asked to leave as their work day also ended. It is 22:00, the hotel is 280 km away, you are at the airport, it is peak season and everything is already closed. It's hard to think of a worse situation. Fortunately, one car rental was still open and I got their last car, but of course they took advantage of the situation and I had to pay more than €700 for six days for a poor car. P.S. I wonder if everything would have been fine otherwise, but I wouldn't have stayed in a hotel but in a villa rented by a friend (as was originally planned), would that have been the reason for not giving me a car? SIXT reservation number 9936194596
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Ho noleggiato un'auto all'aeroporto di Lisbona e mi hanno consegnato una in condizioni non ottimali. Vari graffi e ammaccature sulla scocca, ruote quasi al limite della sicurezza, oltre 50000 km che per un'auto a noleggio sono troppi. É stata richiesta un auto in sostituzione più nuova ma mi è stato detto che dovevo pagare un supplemento. Mi sono tenuto questa e quando ho consegnato l'auto all'aeroporto di Faro mi hanno contestato una piccola graffiatura sul copriruota posteriore destro che io non ho riconosciuto fatto da me. Tra l'altro l'auto al momento della consegna ne aveva anche una su quella anteriore, quest'ultima segnalata al momento del ritiro a Lisbona. Per fortuna ho esteso l'assicurazione alla copertura totale. Da una società importante come SIXT mi sarei aspettato una cura del cliente differente e un auto in condizioni migliori. La prossima volta mi rivolgerò ad altre società con le quali mi sono trovato meglio
Abbiamo avuto la fortuna di incontrare all'aeroporto di Palermo Francesco, che ci ha letteralmente salvati. Ci hanno dirottati a Palermo anziché catania e non sapevamo come tornare a casa poiché non c erano piu treni ne auto a noleggio. Francesco con tanta gentilezza, pazienza e professionalità ci ha risolto il problema permettendoci di tornare a casa nonostante le varie sfide. Complimenti!
Lasciate stare non noleggiate con loro disonesti mi hanno fatto pagare 157€ di polizza aggiuntiva alla premium che già avevo stipulato con la prenotazione online..vergognosi disonesti
Car rental from Sardinia using pre-paid voucher. Booked a Peugeot but they would only supply a BMW. Awful experience in a hot office surrounded by unhappy people. Make you sign a screen, giving you the 'welcome to Sardinia' chat. Arrive home to find massive upgrade charge on your card. Never never use this company.
I received a fine from the italian authorities. Sixt instructed me not to pay it directly to the authorities but through the sixt company, which I did. A year later I received the same fine significantly increased in price because it has not been paid by sixt. Their customer service is non existent and not responding. What a terrible experience!!!!!!!!!!! I will never rent again at your company.
What a bad experience. We needed a car because ours broke down. When we got the car it was completely damaged with scratches and dents all over. They never told us and we where under the impression that we would receive a decent car. When we booked for another day we where charged way to much money. Overall a very expensive experience and poor customer service. NOT EVEN WORTH A STAR
We booked a Fiat 500 convirtible on the website from Milan with a drop off in Naples, the website accepted and took money for full booking. When we went to pick up they said they will give us a Renault Clio, not same car or even catagory, the liars said that the booking does not allow for drop off in different location. Nowhere did it say this when I booked, website allowed the booking to happen. The car they provided was not same catagory. Do not hire with them they will just shrug shoulder and do as they please. I wish the EU would do something about scams like this, you should be guarenteed what you book, no other services does this, imagine i order a pizza and get delivered a hot dog.
I tried to find reviews that mentioned if the VW Multivan - that Sixt show as the 7 seat vehicle to rent at FCO - actually exists or if we were going to get fobbed off with an inferior vehicle. If you too are a family of 6 looking at the Multivan with Sixt as a real option for comfortable travel in Italy … don’t bother. They don’t ever have them. Ever. We were told this by two members of staff. You will however be given the considerably smaller and pointless Peugeot 5008 that you have been trying to avoid at all other rental companies. As it has 7 seats with room for one bag they consider it the same group of vehicle. They will also INSIST that the luggage bar has to remain in the car despite there being no place to put it, not even the manager had a clue where it could go without being a trip hazard for the person seated in the back. But stay in the car it must. The manager suggested it would be useful for covering luggage during our trip - presumably when the sixth passenger was laying in the boot with it?! We even emailed sixt after we had booked the rental and they noted in the reservation confirmation that a 5008 was considered the same vehicle to get confirmation of this is what they’d try to give us and we got zero response. Amazing customer service. Anyway, I know Sixt will not stop their very misleading practice of advertising a vehicle they never rent from FCO, but I just wanted another family to not face the same rubbish start to their holiday we’ve had. Simply put, a Sixt VW multivan is in fact a Peugeot 5008 that you’ll be able to rent for less elsewhere. Don’t bother with Sixt. Couple of pics to show just how much leg room you’ll have in that 5008.
Dopo 10 giorni dalla restituzione ancora devono ridarmi i 200 euro di caparra Filiale di Segrate
Salve, personale gentile, disponibile e soddisfacente. Mi riferisco al team Sixt di Bari, responsabile super professionale con i rispettivi dipendenti. Che dire sono stato soddisfatto del servizio a me offerto. LA CONSIGLIO A TUTTI!!! ANDATE DA SIXT CHE VI RENDERÀ AL MEGLIO LA VOSTRA VACANZA SU RUOTE!!
Lascio una stella perché lasciarne zero è impossibile. Nonostante il furgone avesse delle righe non molto visibili sul paraurti anteriore già prima del noleggio, mi stanno addebitando il costo del paraurti che comprende 708,60 euro di smaltimento rifiuti, per un totale di 864,49 euro. Incredibile. 'Fortunatamente' ho fatto il livello più alto di assicurazione e pagherò 'solo' 231 euro. Ladri.
Ho pagato sia il noleggio che il deposito cauzionale con la medesima carta di credito al ritiro della macchina, ma stando agli operatori Sixt, il deposito é stato rimborsato su una carta differrente, non mia! É passato un mese ed ho giá aperto diversi ticket, nessuna risposta. La mia teoria é che un impiegato della sede in Piazza san Pietro a Roma abbia usato una propria carta sulla quale ha mandato il mio deposito, in quanto non ho presentato nessuna carta durante la restituzione del veicolo, e tale impiegato risultava non solo scortese ma anche aggressivo, non ho altre spiegazioni. Parliamo di 530 euro rubati.
1 punto solo per l'ultima auto ricevuta che era nuova e quindi in ottime condizioni. La prima me l'hanno ritirata dopo pochi giorni perchè doveva rientrare, la seconda aveva il finestrino elettrico che si bloccava. Fatture su storni e ristorni poco chiare con addebiti sconosciuti; servizio clienti irreperibile e quando c'è non sa dare risposte, neanche tramite mail! Conclusione: MAI PIÙ CON SIXT!
Worst car experience ever. Staff very unfriendly and unhelpful at Brindisi airport branch. Online service worse as extremely long delays! Avoid
Best car rental service. I could choose other bad car rentals like Avis for -10% cheaper. However I've decided to pay a bit more and choose Sixt, and it was a great decision, no issues, perfect car, nice service, great customer service while renting it. I'll always pay more to not use bad car rentals like Avis, and I'll always use Sixt in Italy. Thank you!
Dont rent from sixt.it. Customer service is not existing. Waited for more than 5 hours for a tow truck before they called me and said that they couldn’t pick it up this evening anyway. Had to take a taxi back to the hotel, and a taxi back to the car the next morning when the tow truck was supposed to pick up the car. Most of the personnel didn’t speak English and those that did you kept sending you around in circles. Still waiting to see what the final outcome will be, but not a great experience.
I reserved a car att Rome airport. When i got there they said that the category of car i booked was not available and asked if i wanted to pay for an upgrade. Of course i said no, they always do this. After the clerk talked with his manager he said that I would get a upgrade for free (but not before nagging me about their scam insurance for five minutes). At the garage i was told this car wasn't available and thet offered me a car that was in my reserved category and had suddenly appeared. I took this car but is now billed 200€ for. "choice upgrade". How the rental car industry would profit if just one serious company would enter the market
Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
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