Stay away Sixt Italy
Stay away. Most unethical rental company. They claim for damage caused after drop off. Beware.

Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
Sixt receives a mix of feedback, with a significant majority of reviews being negative. While some customers praise the quality of the cars and the efficiency of the service, noting that vehicles are often new and well-maintained, many others express frustration over unexpected fees and billing issues.
Reviewers highlight the professionalism and friendliness of the staff, particularly during the rental process, which is often described as quick and straightforward. However, complaints about being charged more than what was agreed upon in the contract are prevalent, leading to dissatisfaction among many users. Despite some positive experiences, the overwhelming number of negative reviews regarding fees and service inconsistencies paints a troubling picture. Overall, Sixt struggles to maintain a positive reputation amidst significant customer complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 800 | 100% | +2.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 16 |
| Sep 24 | 1.3 | 12 |
| Oct 24 | 1.1 | 10 |
| Nov 24 | 2.1 | 8 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 1.0 | 6 |
| Mar 25 | 1.6 | 7 |
| Apr 25 | 1.1 | 9 |
| May 25 | 1.5 | 10 |
| Jun 25 | 1.6 | 13 |
| Jul 25 | 4.0 | 53 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had an excellent experience with Sixt”
“I want to warn anyone making a reservation by at Sixt Car rental Perugia airport”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +85% | 800 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Sixt is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.1).
500 reviews of Sixt. Filter by what matters to you.
Stay away. Most unethical rental company. They claim for damage caused after drop off. Beware.
We rented a bmw estate automatic 3 months in advance. Arrived to collect car for 8 days in Bari, car was not available, we were offered a different vehicle in same category, unfortunately it was manual transmission. The only auto available (to fit our family and luggage) was a Volvo xc60 auto, so we didn’t have much choice (extra charge $426 euro). This was a plug in hybrid (electric) the assistant who gave us the key didn’t show us any of the operation systems and removed the charger from the vehicle. The car was in excellent condition and new. The customer service experience is non existent, we have called this company three times and written an email and waiting for a response. Beware of having the same experience we had. I wonder if they see us tourists as wealthy and a target to upsell and improve their profitability. I’d be reluctant to use them again. We rented the BMW 3 estate in Paris and although we waited for the car to be cleaned at least the competing company could deliver the vehicle we had booked. Following my email with Sixt we were compensated for the above, we were happy with the result, a far better experience than our experience with Europecar.
Horrible experience I will never rent from Sixt again. We arrived to Rome and as Gold members were "upgraded" to a completely new car. We were told it was mint condition. The garage is so dark that it would be pointless to even check anything to see if there is damage. Drove to our house and noticed that there is actually damage to the car from bumber and side. We took pictures immediately and have submitted the pictures with time stamps to Sixt Want to guess who Sixt is charging for the repair on their mint condition new car? Of course us, never rent from Sixt!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Abbiamo noleggiato un'auto da Lisbona, nessuno dei dipendenti sixit ha controllato l'auto prima. Sul foglio c'erano riportati i graffi sull'auto al momento del ritiro. Io per sicurezza ho fatto le foto all'auto di tutti i danni prima di prenderla. La riportiamo dopo 10 giorni, un dipendente inizia a fare le foto a un graffio che già era presente (e ho la foto) dicendo che quel graffio non c'era al momento del ritiro. Ho reclamato al box e mi hanno solo detto che non possono fare nulla e che mi manderanno una email. Pessimi, tutto il relax del viaggio spazzato via in un attimo.
Vous n’êtes que des sales petits voleurs. J’ai réservé une voiture à Milan pour 8 jours, après m’être éclaté la clavicule, j’ai dû revenir en Belgique. J’ai gardé la voiture 3 jours au lieu de 8 jours. Il n’y a pas eu d’état des lieu de la voiture, personne n’est venu voir la voiture. Vous m’avez décompté 689€. Vous n’êtes que des voleurs, la voiture n’avait rien du tout. Je loue des voitures tous les 2 mois, je n’ai jamais eu de souci. Croyez moi que je vais vous pourrir la vie!!!!
Solid, straightforward experience with Sixt for my trip in Palermo. Roberto P was particularly friendly and helpful at the Palermo Airport branch. Would recommend.
I have previously rented from sixt Italy, the staff and quality of cars has always been excellent and I have recommended them to friends. However, on the recent trip they have tried to charge me EUR 950 for a tiny chip to the windscreen. It does not cost that to replace a whole windscreen, let alone a small chip. It's a real shame, and I hope they resolve this so I can rent from them in the future as I regularly travel abroad. Anyone hiring from Sixt Italy be very very careful.
Ne ho prese di macchine con diverse compagnie, questa è stata la peggiore. Partiamo dal fatto che il giorno in cui abbiamo preso la macchina ci avevano detto che avrebbero preso 300€ di caparra, ma ne hanno presi 500€ senza dire nulla e restituendoli più di 1 mese dopo ! Al ritorno abbiamo fatto benzina a distanza 4 minuti dal rental e ci hanno fatto pagare più di 30€ per mezzo litro di benzina. Mi chiedono un feedback tornato a casa dopo diverse mail senza risposta decido di mettere 1 stella, stranamente subito dopo aver messo 1 stella ricevo una chiamata da Sixt dove mi chiedono il motivo, spiego a loro che mi hanno preso più soldi e che non me li hanno restituiti, oltre al fatto che ci hanno fatto pagare 30€ per meno di mezzo litro di benzina .. Al telefono la ragazza si scusa. Scusa che purtroppo contano meno di zero, come le stelle che vi meritate… Ladri. Non è finita qui, Ho preso una multa di 70 € da pagare alle forze dell’ordine e a distanza di una settimana dalla multa ricevuta a casa, è arrivato un altro foglio di Sixt, con scritto che vogliono 30€ per avermi mandato quel foglio.. Che presa in giro è questa ?
Genova Airport. This is a scam company. Guys make sure you avoid this scam company. They will make sure that they will charge you for a scratch which was previously done. I did not take a previous video which is my fault. And they charged us 600€ for a scratch which we didn’t do. I mean a scratch common (600€). Make sure you avoid this scam and terrible for hiring a car. Terrible experience. Did not expect this. Be awareeeee please if you don’t want this to happen to you. The worstttt.
I book my rental thru Expedia. When I go to get my car, first they tell me that it's not available.Switch and bait to a downgrade Jeep. Then when I asked for a refund, they had the Alfa Romo in another lot. Then they said that the reservation is wrong and that they will have to charge for the upgrade. I told them, no. I want what I paid for. Talked to both Sixt and Expedia, neither will solve the issue. I also canceled the Paris rental as in the website, it shows that Sixt will charge upto the cost of the car. Italy didn't showed that, but the Andrea advised that Italy Sixt will do the same. It is unclear, but something has to be done.
Spezzo una lancia dopo tutte queste recensioni negative per dire che io ho trovato la mia esperienza di autonoleggio con SIXT PERFETTA! Ho affittato l'auto per un tour in Andalusia ed ho trovato il prezzo super adeguato al mercato (anzi inferiore ai competitor) ed ho ottenuto anche un upgrade in quanto mi son ritrovata un suv quando io ho prenotato una semplice opel corsa. Consegna e ritiro da manuale, mail precise e puntuali che ti indicavano tutto e personale gentile sia a siviglia che a malaga. APPENA ricevi l'auto ti arriva una mail con l'elenco minimo dei difetti estetici, basta fare un check e quando lasci l'auto accertarti che non ce ne siano di nuovi (almeno che non paghi assicurazione extra) e il gioco è fatto. Ho potuto prenotare SENZA CARTA DI CREDITO ma con CARTA DI DEBITO (quindi top) e come deposito hanno richiesto solo 500€ a fronte dei 1500-200€ dei competitor. Ho chiamato anche l'assistenza clienti per un info e 0 attesa o bot perditempo, call center italiano e disponibile. 10 e lode! (giuro, non son un bot).
Ho noleggiato un auto per passare una bella vacanza andata in fumo, consegnandomi un auto sbocciata sia sulla carrozzeria che sui cerchi lega delle ruote. Nella strada l’ha sentivo traballante, credevo fosse io nonostante in 25 anni di patente non ho mai fatto un incidente. Tuttavia ho tenuto l’auto in garage senza poter usufruire del noleggio, dopo il terzo giorno l’ha utilizzo, parcheggio in una via con discesa, mentre accendo il motore scivola in avanti prendendo il gancio traino dell’auto davanti con un danno di circa 900 € cambio auto mi rendo conto che non ero io bensì la Citroen C5X consegnata all’inizio che non era a messa di sicurezza sulla strada, mettendo in pericolo la mia vita, la vita delle persone in macchina con me e quella degli altri. Ora mi trovo a dover pagare oltre 368 € altri 900 € per un auto che non ho potuto utilizzare in sicurezza. Oltre tutto avevo pagato anche per l’assicurazione nel caso di danni ma rimane una truffa perché la franchigia è di 1200 €. Un assicurazione inutile.
Applicata una tariffa tre volte superiore rispetto a quanto pubblicato su Internet dalla stessa Sixt per il medesimo tipo di noleggio Dopo aver scritto alla compagnia ho ricevuto una proposta di rimborso indecente di euro 20 !!!! Scandaloso
Worst car rental experience in 30 years of international travel. I had had a reserveration at Sixt's Office at Florence (Italy) Train Station (Firenze Santa Maria Novella) for over 4 months. About 5 days before our pick up the Italian Rail Unions declared a one day National Rail Strike. As such we could not arrive until exa tly 24 hours after out original scheduled pick time. I wrote Sixt requesting that they hold the reservation without any reduction for my loss of 24 hours use. Sixt kept sending emails thanking me for my enquiry and suggesting I visit their website on which I was unable to make any of the needed changes. After 2 days they "declined" to keep the origin 4 month reservation but offered a lesser vehicle for 100 Euros more. This egregious behavior is not that of worthy of an International Corporation operating in an environment where national strikes and other events outside of their customers control should be an opportunity to exhibit a customer centric perspective rather than an opportunity to make more profit.
on 6/4-24 my wife and I traveled to Naples in Italy I had upfront already booked and paid for a car rental Audi Q3 & extra insurance. “All” I had to do, was to pickup the keys at SIXT desk in the arrival area. When I arrived, only 1 person was attending the customers, so there was quite a queue in front of us, and behind. Finally, a young Italian woman named Giulia, came to attend a second desk, and it was finally our turn. I gave Giulia my reservation and the copy of my insurance – she just replied "later". I mentioned 3 times, that I already had booked and paid the rental and the insurance, but she said she could upgrade me, and found an Audi Q5 – finally she turned the screen to me and asked me to sign – she said that I had to pay extra, and again I told her that I already paid all, but as we had been up very early in Denmark (2 am from our hometown), and had been in a queue for some time, so I’m afraid that I was an easy target for this conman Giulia (woman).
Non si attengono alle tariffe pattuite. Arrivata al banco di ritiro della vettura prenotata su Doyouitaly, Sixt mi ha proposto una maggiorazione di 50 euro al giorno (!) per eliminare la franchigia che avevo già eliminato pagando una maggiorazione su Doyouitaly. Mi hanno proposto anche una vettura diversa da quella prenotata.
We just rented from Sixt at the Rome airport! We were greeted and taken care of by Andreas and Luca. They were both fantastic! Extremely professional, friendly and efficient! After our long flights and how late it was and how far we had to drive still we couldn’t be more pleased with how great they both were and how streamlined the process was! We will be renting from Sixt for our next car for sure!
This company charged my credit card for a booking I never received. My credit card company got them to refund the money to my card only for Sixt to charge the amount again on my card the same day. These people are completely dishonest and need to be reported as widely as possible so as many people are aware as possible to stay away from them.
Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
This profile hasn't been claimed by the business owner.