Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
Sixt receives a mix of feedback, with a significant majority of reviews being negative. While some customers praise the quality of the cars and the efficiency of the service, noting that vehicles are often new and well-maintained, many others express frustration over unexpected fees and billing issues.
Reviewers highlight the professionalism and friendliness of the staff, particularly during the rental process, which is often described as quick and straightforward. However, complaints about being charged more than what was agreed upon in the contract are prevalent, leading to dissatisfaction among many users. Despite some positive experiences, the overwhelming number of negative reviews regarding fees and service inconsistencies paints a troubling picture. Overall, Sixt struggles to maintain a positive reputation amidst significant customer complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 800 | 100% | +2.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 16 |
| Sep 24 | 1.3 | 12 |
| Oct 24 | 1.1 | 10 |
| Nov 24 | 2.1 | 8 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 1.0 | 6 |
| Mar 25 | 1.6 | 7 |
| Apr 25 | 1.1 | 9 |
| May 25 | 1.5 | 10 |
| Jun 25 | 1.6 | 13 |
| Jul 25 | 4.0 | 53 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had an excellent experience with Sixt”
“I want to warn anyone making a reservation by at Sixt Car rental Perugia airport”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +85% | 800 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Sixt is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.1).
500 reviews of Sixt. Filter by what matters to you.
THIS COMPANY IS CORRUPT. SWITCHED THE CAR I WANTED FOR SOMETHING LESS. CHARGED 2X THE RENTAL QUOTE. ACCUSSED US OF A 1 INCH SCRATCH ON A BUMPER THAT WAS ALL SMASHED UP WHEN WE GOT IT. STAY AWAY FROM THEM. NOW THEY WANT ME TO PAY 600 EUROS FOR A ONE INCH SCRATCH THAT I DID NOT CAUSE.
Noleggiato sul sito internet un furgone per trasportare mobilio e scatoloni da Bologna a Roma, avevo scelto la riconsegna del mezzo direttamente a Roma (one way). Al momento del ritiro del furgone mi veniva richiesto di pagare una cifra quasi doppia rispetto a quella del preventivo per la riconsegna in luogo diverso. Ho fatto notare che il noleggio one-way fosse ben chiaro e dettagliatamente descritto già nel preventivo e che quindi, con tutta evidenza, la cifra preventivata andasse considerata come comprensiva dello stesso. L'addetto Sixt di Bologna ha capito subito che si era trattato di un errore del sistema che non poteva certo essere fatto pagare al cliente ed ha preso subito in carico il problema guidandomi nei passi da fare e dandomi anche il suo cellulare personale. Anche l'addetta trovata alla riconsegna a Roma ha capito immediatamente ed ha segnalato la cosa. Insomma, alla fine considerati i Km percorsi e le ore di noleggio, non solo mi è stata stornata la cifra supplementare inattesa, ma ho anche risparmiato rispetto al preventivo!!! Questa recensione era dovuta perchè in generale quando i clienti sono arrabbiati scrivono, mentre quando va tutto bene pensano ad altro, ed anch'io ho fatto spesso così. Ma le persone che ho incontrato in questa vicenda sono state davvero eccezionali; la cosa sarebbe potuta finire in modo ben diverso..... Alla fine posso dire: da una brutta sorpresa una bella esperienza.
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I recommend that no one ever rents a car from Sixt! The worst car rental ever! We rented a car in Italy and the tyre got punctured. There was no spare tyre. When we called their assistance services they pretended that they couldn’t speak English. We luckily found someone in the middle of the road to speak for us and they sent a towing van after 3 hrs and had the car picked up (who refused to transport us in the car) and they didn’t send us any transport to get back to our hotel which was 100 kms away! We were stranded in the middle of the road! No assistance whatsoever! After more than an hour we managed with the help of local people to get a taxi and that’s it! If you want to be stranded then rent Sixt!
Arnaque de Sixt Olbia, couverte par le service conso de Sixt Italie : je présente mon voucher pour la réservation déjà payée auprès de Booking, ainsi que permis de conduire, carte de crédit et passeport, mais l’employé refuse de me donner la voiture au prétexte que le nom sur le permis (mon nom de jeune fille) et celui sur la carte de crédit (mon nom marital) sont différents, alors que ces deux noms figurent bien sur mon passeport. Cela fait 30 ans que je loue des voitures dans ces conditions, y compris chez Sixt, je n’ai jamais eu aucun problème… Devant mon insistance, l’employé finit par téléphoner à un soi-disant manager, et tout sourire, m’annonce qu’il y a une solution, qu’il me présente comme purement administrative : éditer un autre contrat avec mes deux noms. Bien stressée par la situation, je ne réalise pas sur le coup que ce n’est pas normal qu’il me fasse signer un contrat avec une autorisation de prélèvement incluant le coût de la location. Mais à la réflexion le lendemain, et n’ayant pas reçu le contrat sur ma boîte mail, je comprends que je me suis sans doute fait arnaquer. J’envoie un mail au service conso de Sixt Italie, précisant mon numéro de réservation Booking, pour leur décrire le comportement abusif de l’employé et m’assurer que je ne vais pas être débitée du coût de la location au retour de la voiture. Ils me répondent qu’ils ont besoin d’un peu de temps pour clarifier la situation… Mais toujours sans réponse à la fin de la semaine de location, je constate le lendemain du retour que ma carte est débitée de 364.68€ ! Je relance donc le service conso pour me faire rembourser, reçois un mail surréaliste me disant qu’il n’y a pas de réservation à mon nom, envoie tous les documents demandés (bon de réservation Booking, contrat signé à l’agence que j’ai pris soin de faire imprimer au retour de la voiture), et cette fois ils m’indiquent qu’il y a eu no-show, qu’ils ne peuvent rien faire et que je dois me retourner contre Booking… Situation complètement ubuesque ! On en est là, mais je ne vais pas me laisser faire, y compris sur le plan juridique.
Rubano soldi
Mi spiace riportare questa brutta esperienza avuta con questa compagnia. Io e il mio ragazzo abbiamo prenotato un auto a noleggio con largo anticipo da ritirare a Brindisi per le nostre ferie. Non è la prima volta che noleggiamo auto ed eravamo come al solito preparati in merito alla cauzione. Al nostro arrivo invece si sono rifiutati di accettare le nostre carte. Avevamo due Revolut a disposizione( una Visa e una Mastercard, valide secondo i loro T&C) e comunque una V-pay per sicurezza, ma nulla. Anche la nostra offerta lasciare la cauzione in contanti con anche magari fotocopie di identità per sicurezza non è servito a nulla. Ci hanno quindi annullato l'auto e ci siamo dovuti appena allora metterci a cercare una nuova macchina ( tra l'altro ci hanno informato che nessun'altra compagnia ci avrebbe accettato le carte in nostro possesso, cosa ovviamente non vera). Abbiamo però così dovuto pagare di più di quello prenotato inizialmente. Oltre il danno la beffa,ci hanno rimborsato 100€ in meno.
Prenota auto per venerdì 21 per le ore 19. Stato contattato dal gestore agenzia di Salerno nel pomeriggio a cui ho comunicato che il treno era in ritardo. Il signor Marco mi ha garantito che mi avrebbe aspettato dicendomi che non ci sono problemi solo che se arrivavo dopo le 19:30 avrei dovuto pagare un supplemento. Cmq dopo le 19:30 provo a richiamare non risponde, provo a chiamare numero fisso agenzia niente risposta provo a contattarla numero assistenza niente attivo fino alle 18:30. Morale arrivo a Salerno alle 19:50 agenzia chiusa e io rimasto a piedi. Scorettti
Alla riconsegna di un'auto in condizioni perfette, non c'era l'addetto che scattasse le foto e quindi documentasse la totale assenza di nuovi danni. Giorni dopo ricevo una mail in cui mi chiedono 700€ di danni non commessi. A voi le conclusioni!
Nooit een auto hier huren. Ze laten je 300 extra om onzin reden betalen. Oplichters. Naam is Angelo o. Van sixt
Brand new car broke down in Lucca. My concern and frustration were that when I called the roadside assistance number, I was asked 3 times to press 2 for English, which I did. However, all three times the person that picked up the phone did not speak any English. I understand that everyone would not speak English in Italy as it is not the native language, however when the voice prompts ask you to press 2 for English there is an expectation that someone will be speak English. I was emailing that evening out of desperation, because 3 times I was told that someone would call me back in English and it took an hour for that to happen. Why is there a prompt to speak English when no one is available to speak the language? It was a very frustrating experience to have the car breakdown in the first place, but the customer service from the roadside assistance line only added to the stress. When the gentleman finally called back, he refused to provide his number so I could contact him if there was a problem with the tow company. He promised me there would be text communication, however that NEVER happened!!. Thankfully we had someone with us when the car broke down or we literally would've been stranded in Lucca. No one that day ever communicated to me that I could go to the Pisa airport and get a new car. Somehow while I was waiting for the tow truck, I thought there might actually be an office in Lucca, so I looked it up on my phone and found the Pisa Airport location. Why didn't the roadside assistance person tell me to go to the Pisa Airport? We would've literally been left on our own in the Lucca parking lot. I appreciate everyone reaching out the next day but what were we supposed to do in the meantime? Sit in the parking lot at Lucca? Rent a hotel room and hope that someone called me back the next day? I work in the health care call center industry, and we utilize a translation service so that any call, in almost any language, can be translated. I think the roadside assistance office should utilize a service like that. Not only will it provide better customer service, but I can almost guarantee it will increase sales if you use it in your advertising. I would like to take this time to commend the Airport staff for their assistance. Eleonora and Damiano were exceptional in the service and follow up they provided. We got to the Pisa airport and Damiano couldn't have been more helpful. He was calm, apologetic, and helpful. He got us in an out of the office in 10 minutes or less. The airport staff provided EXCELLENT customer service, but the roadside assistance service only made the situation more frustrating. I would be happy to discuss this further and provide any additional information that might be helpful to improve the service provided.
Inaffidabili...Accredito su Carta di credito dopo un anno senza fornire nessuna spiegazione o prova. Ps. Pedaggio non pagato mi hanno detto, ho chiesto le prove, ma niente. Accredito 5 volte l'ammontare del pedaggio per spese di amministrazione, dopo una anno. Assurdo
Very shady outfit. BEWARE!!! Do NOT rent from this company if you can avoid it. Fake damage claims, late charge-backs, double billing, you name it - they do it. I canceled contract with them and they were late with crediting my account, so I disputed the charge with my credit card company who gave me a temporary credit until Sixt credited my account. BUT NOW Sixt DEMANDS THAT I GIVE THEM THE MONEY FROM MY CREDIT CARD COMPANY'S CREDIT!!! My net balance was ZERO! Incompetence or organized crime? You tell me.
Arrivato al desk dell'aeroporto di Verona, chiedo l'auto piu economica per 2 giorni... mi viene proposta una fiat 500 alla modica cifra di 200 e passa euro. Per esigenze personali sono stato costretto ad accettare. uscendo dal noleggio chiedo ad alcuni amici che avevano prenotato on line delle auto superiori pagando la metà. L'auto era nuova e su questo voto 10, ma non è giusto approfittarsi delle persone in questo modo.
Flight was delayed, got fined 70 euros for arriving after 11. They said claim from Ryannair which you can't if the delay is not over 3 hours. Scamming ******s
HO CHIESTO UN MINIVAN A NOLEGGIO , DA BILBAO CON RICONSEGNA A SANTIAGO DE COMPOSETLA , USANDO IL LORO SISTEMA DI PRENOTAZIONE . DOPO 2 GIORNI NON RICEVENDO NESSUNA CONFERMA , CHIAMO IL LORO SERVIZIO CLIENTI CHE RISPONDE DALLA GERMANIA . MI DICONO CHE VEDONO TUTTO ..E' TUTTO A POSTO , MA SICCOME LA PRENOTAZIONE E' PER SETTEMBRE MANDERANNO LA CONFERMA PIU' AVANTI. GLII SPIEGO CHE DEVO ACQUISATRE I BIGLIETTI AEREI E CHE NON VORREI RISCHIARE ..MA MI DICONO DI STARE TRANQUILLO CHE E' TUTTO OK. OGGI MI ARRIVA UNA MAIL OVE MI DICONO CHE LA MIA RICHIESTA NON PUO' ESSERE ACCETTATA. !
I had one good experience with this company and then Tampa airport was complete Bs. I am not sure how they are compensated. But the counter people are just preying on unsuspecting customers. I sat for an hour waiting on my car listening to one bs pitch after another.
We were told we would be able to return the car and the company would refuel it and we would only have to pay for the fuel top-up. We were then hit over 200 euros of charges and when we disputed it, the customer services rep on the phone was so incredibly rude!
Ho noleggiato una macchina per 10 giorni in Norvegia. Avevo fatto un certo tipo di contratto; al desk gli addetti hanno cominciato a chiedermi se volevo aggiungere questa e quella assicurazione, se volevo pagare in anticipo la benzina (avevo noleggiato fullxfull). Alla fine, già contrariata dal fatto che la macchina non fosse pronta, per non sentirli più ho accettato il pagamento della benzina (e ovviamente l ho lasciata vuota come previsto). Mi consegnano un foglio con i danni che aveva la macchina e mi consigliano di fotografare bene tutto. Cosa che ho fatto immediatamente. Ma al mio ritorno..Sorpresa!! mi scrivono (perchè al parcheggio non c è nessuno che ti prende in consegna la macchina come mi dicono essere la loro politica) che hanno rilevato dei danni diversi da quelli iniziali. Secondo loro delle ammaccature sul cofano. Mando loro le foto scattate e mi dicono che non riescono a capire quello che ho fotografato. Peccato che neanche io riesca a capire, dalle loro foto, i danni che mi contestano. E che mi faranno sapere (ossia sicuramente mi addebiteranno la franchigia). Ma cosa posso mai aver fatto al cofano per provocare un ammaccatura?. Stupida io che continuo a noleggiare con Sixt. Mi ha dato sempre problemi. Volevo una nuova chance ma penso proprio che sia stata l ultima. Un consiglio: se mai vi dovesse capitare di noleggiare con loro fate un video completo dell autovettura
Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
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