Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients.
The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
Sixt receives a mix of feedback, with a significant majority of reviews being negative. While some customers praise the quality of the cars and the efficiency of the service, noting that vehicles are often new and well-maintained, many others express frustration over unexpected fees and billing issues.
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Reviewers highlight the professionalism and friendliness of the staff, particularly during the rental process, which is often described as quick and straightforward. However, complaints about being charged more than what was agreed upon in the contract are prevalent, leading to dissatisfaction among many users. Despite some positive experiences, the overwhelming number of negative reviews regarding fees and service inconsistencies paints a troubling picture. Overall, Sixt struggles to maintain a positive reputation amidst significant customer complaints.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.7
800
100%
+2.0
● Low
1.7 / 5 overall
=
800 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.2▲ 2.0
12-month avg
2.3
All-time
1.7
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.6
16
Sep 24
1.3
12
Oct 24
1.1
10
Nov 24
2.1
8
Dec 24
2.0
4
Jan 25
1.2
5
Feb 25
1.0
6
Mar 25
1.6
7
Apr 25
1.1
9
May 25
1.5
10
Jun 25
1.6
13
Jul 25
4.0
53
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 87 positive reviews
Customer service16%
14 mentions
Helpful support7%
6 mentions
Prices & value5%
4 mentions
Delivery5%
4 mentions
“I had an excellent experience with Sixt”
On “Customer service” · Jul 16, 2025
Top complaintsof 408 negative reviews
Charges19%
77 mentions
Customer service16%
66 mentions
Payment issues14%
57 mentions
Returns11%
45 mentions
“I want to warn anyone making a reservation by at Sixt Car rental Perugia airport”
On “Charges” · Jul 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
La location à été faite à l'aéroport de Marco Polo à Venise. Nous nous sommes tournés vers l'agence Sixt pour une location de 11 jours et nous avons dû débourser 1700€ pour une Fiat Panda pas de GPS pour 2 conducteurs. C'est démesuré comme prix mais nous n'avions pas de temps pour magasiner un autre marchand. Comme il n'y a pas d'autres marchands ouvert le dimanche à Venise des frais de plus 300€ ont aussi été chargés parce que l'on était à l'aéroport. Je comprend maintenant pourquoi il n'y avait personne qui attendait à leur comptoir
Worst rental experience of my life. Avoid totally renting a car with SIXT in particular at Philadelphia Airport. Likely they cancel your reservation at check-in desk and they are not collaborative at all. Opt for Avis or Turo that are way better.
They cancelled with an e-mail a booking of a van made more than a month ago a week before the day of the rental (among other things, business rental, therefore on behalf of another company) is unacceptable and unprofessional, both towards me, who had to find an alternative solution urgently and quickly, and towards our company.
Moreover, after having called their number three times, and after three times the operator ended my call while ‘I was waiting’ to be put on the line with an operator from their head office in Milano Centrale, and even after having had their number given to me directly so that I could call them personally to resolve the issue, I was told that the Monza fleet was available (we're in the centre of Milan, so very inconvenient to get there and back) and that there was no reason why our booking had been cancelled other than for ‘lack of means’. Personally, I don't feel up to relying on their service again.
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Was charged almost a month after returning the vehicle of additional 35€ without any information from Sixt on the nature of that expense. No email, no information in my account page on the Sixt website. Feels like a robery.
The worst experience of my life at a rental agency. Due to a technical issue on their end, they didn’t give me the car I had regularly booked and paid for. Unhelpful and annoyed staff. Never again.
Sixt Pisa have charged me for a scratch on the car that was on their damage report, that I have a photo of existing on pickup, and that they acknowledged on return I had not caused. Their response to this evidence has been to completely ignore my communications, instead sending automated messages escalating in their threats - the latest that my 'debt' will go to a debt collections agency and I will be reported to credit scoring agencies.
Please, for your own sanity, never use this appalling company.
Utterly appalling service. They showed me the price at the airport desk which I paid. When I got home they had charged me and extra £1100 for an upgrade I didn't ask for nor was on the invoice. I'm still trying to get my money back. Avoid at all costs or be prepared to be fleeced.
mai piu ,ritiro la macchina in francia il giorno dopo si ferma chiamo l assistenza e nessuno viene in soccorso ,due giorni da incubo con la famiglia e i bimbi piccoli bloccati senza nessuna possibilità di aiuto
Avoid at all costs!
Sixt Cagliari airport - terrible experience. Booked through Booking.com and Sixt tried to charge us the full amount - absolute scam!
They also added a registration fee and a 'Premium location fee' which they just made up.
Had to get Booking.com involved who were useless as well.
Sixt : mépris affiché pour le client (mais pas pour l'argent...)
Mon expérience avec l'agence de location de véhicule Sixt à Lamezia Terme dépasse de loin l'indignation que l'on pourrait concevoir face à un service d'une qualité aussi médiocre, voire inexistante, que celle à laquelle j'ai eu affaire. Le décalage abyssal entre les promesses aguichantes de leur site internet ("belles voitures fiables et de qualité »), et la réalité vécue est tout simplement inacceptable pour une enseigne se voulant sérieuse.
Soir de retrait du véhicule, tout semblait pourtant débuter sous des auspices favorables : une employée affable, une explication claire des termes du contrat, et l’impression d’un service professionnel. Hélas, dès que j’ai pris la route, la désillusion fut instantanée. Roulant dans l’obscurité, ce fut une avalanche d’appels de phares et un contrôle policier qui mirent en lumière – ironiquement – l'absence totale de système d'éclairage fonctionnel sur le véhicule loué. Comment une agence se réclamant de standards internationaux peut-elle, en toute impunité, louer un véhicule dont les systèmes de sécurité les plus élémentaires sont défaillants ?
Le lendemain, je me rends à l'agence, espérant un rectificatif rapide. Au lieu de cela, l’atmosphère avait radicalement changé : l'accueil glacial, l'arrogance assumée de l'équipe technique et l'absence flagrante de professionnalisme en ont fait une expérience d’une rare désagréabilité. L’employé s’est constamment montré désobligeant, me soutenant que l’éclairage fonctionnait, en dépit de la situation qui montrait le contraire. Il lui aura fallu 10 minutes pour comprendre que la luminosité présente sur les phares n’était autre que la réverbération du soleil…
On m’a alors proposé sans enthousiasme aucun un véhicule de remplacement. Le véhicule en question, loin des standards vantés par la marque, était un vestige usé par le temps et la négligence, couvert de rayures, de bosses et de dégradations diverses (2 pages complètes de défauts transmis par Sixt !) Les performances mécaniques, quant à elles, étaient lamentables : une puissance qui ne dépassait guère les 70 km/h, rendant la conduite non seulement désagréable, mais dangereuse. Quant à l’intérieur du véhicule, je n’ai tout simplement pas de mots suffisamment forts pour exprimer l'indignation que j’ai ressentie. Il est inconcevable, pour une enseigne prétendant au professionnalisme, de présenter un véhicule dans cet état à un client. Moi-même chef d’entreprise, je ne tolèrerais pas un dixième de ce qui s’est produit ce jour-là.
Mes protestations, tant en personne que par téléphone et par mail, sont restées lettres mortes. Aucun retour, aucune explication, aucune excuse. Cette ignorance délibérée et ce mépris ostensible pour le client est intolérable.
Il est rare de rencontrer un service qui, de bout en bout, échoue à ce point dans chacune de ses missions. À ceux qui souhaitent louer un véhicule dans cette région, je n'ai qu'un conseil : fuyez cette agence, car elle est la négation même du service commercial de qualité.
Recentemente ho usufruito del servizio noleggio in Agenzia di Roma Eur V.le Europa con grande soddisfazione. Sorpreso per la gentilezza, la velocità , praticità e professionalità del personale nella consegna della vettura e piena rispondenza di qualsiasi altra esigenza amministrativa e contabile per il completamento del servizio di noleggio richiesto. Tengo a precisare anche la piena soddisfazione, oltre le aspettative, dell'aspetto strettamente economico. Una grandissima esperienza. Grazie .
The customer service is disgusting.
We returned the car at the end of our journey. We realised we had left a bag of valuables in the back seat and called to tell them. They said that it wasn’t there which was a lie. Someone in their team stole it! It is disappointing they are being thieves and that the customer see by central won’t do anything to retrieve our goods. Don’t risk hiring from them - they are thieves !!
Presa auto per 3 giorni con tariffa in linea col mercato accolto da un servizio cortese e disponibile. La scelta sull’operatore e’ stata dettata dalla posizione e dalla visibilità rispetto alla mia meta.
Usata l’auto per il tempo previsto nel tragitto hotel luogo di lavoro (peraltro un presidio militare sottoposto a videosorveglianza) senza subire danneggiamenti.
Restituisco l’auto, previo rifornimento e controllo visivo del mezzo, al punto di riconsegna accolto dalla stessa cortesia del personale che mi dice “lasci pure l’auto, ci pensiamo noi”.
In perfetta buona fede e forte dell’essere sicuro che il mezzo non aveva danni, lascio le chiavi e mi allontano, ritenendo conclusa positivamente l’esperienza.
Poche ore dopo ricevo la notifica della ricevuta di consegna dove si annota un danno e si preavvisa che verranno computati i costi di ripristino.
La foto del danno riporta un graffio quasi circolare, difficile da imputare ad una collusione ma molto più probabilmente ad una incisione con un oggetto appuntito ( ma manca il riscontro visivo per sostenere la tesi partendo da una foto peraltro in bassa qualità).
La morale cui giungo è’ che la compagnia abbia usato poca trasparenza nella gestione del caso e il sospetto che si tratti di una pratica perlomeno discutibile.
Sicuramente sono costretto a pagare la fattura, ma Sixt non rivedrà mai più il sottoscritto che, come inciso, noleggia auto almeno 2 volte al mese!
SiXT is the worst rental car company I have ever engaged. The company along with its representative are all just looking to thug tourist with excess charges. Rented a car with them for a day in Paris, and this turned into a year long trauma for me with multiple charges which I landed up paying for. Paid over $500 to SiXT at the end for rental, damages and tickets. This is after the car broke down in the middle of the highway, standing me 4 hours away from Paris. SiXT representative tried to thug me for 300 euros in cash. SiXT did not refund me the rental charge for the day which they promised they would. They removed it for a couple weeks and put the charge right back to my card a few weeks later. Then six month later they charged be for an additional 280 euros for damages.
Read my story - my complaint below written to SiXT and what happened. —
I rented with SiXT on Nov 12th, from the 14 Gare Montparnesse train station location. Attaching the contract agreement for your references.
While returning on my journey the Toyota Corolla broke down on N175 highway 4 hours away from Paris. The engine lights came on and a flashing message indicating no power to the brake and engine. The car came to a complete halt in the middle of the highway. Luckily I was able to pull over on the side between the highway and an exit ramp.
Police were called and I was towed away. After waiting 4 hours with my wife and 2 kids at a tow station, SIXT assist was finally able to find me a Taxi back home.
However, the SiXT agent was not able to process the full payment of the taxi and I had to pay 330 euro in cash for the difference.
I have never experienced a rental car break down like this. My family was stranded in the middle of the highway after dark, in a very dangerous situation with ongoing traffic. Additionally, we waited 4 hours to be towed away and finally get a taxi home which now is charging me 330 euros in cash. This has been an extremely bad and dangerous experience for my wife, 2 kids and myself.
I would like a request a full reimbursement of the following charges -
1. Cash paid to Taxi - 330 Euro
2. Car rental charges
3. Gas
Appreciate your help in the matter.
Note - SIXT assistance agent Tiffany was extremely helpful and patient. She stayed with me on the phone and helped me get a Taxi home. Thank you Tiffany.
Very bad experience renting a car at Venice airport. We rented a full-size SUV ( like an Audi Q3 or BMW X1, according to their own information ) and they gave us a Q2 saying that was a “new model” and was equivalent to an old Q3, of course our luggage didn’t fit in the truck so they agreed to gave us another car. The worst part is that they added extra insurances ( value of almost 200 EUROS) to our booking there at the desk, WITHOUT asking us if we agreed!! ( and my husband is Italian, is not that we didn’t understand what they were saying is that they did not ask or disclosed that information with us) on top of that.. for all of you to know, if you want to rent a booster for your kid ( which costs 30 euros) they will charge you 140 euros, not what the prize they say in their web.
LADRI!!! Prelievi non autorizzati nemmeno fatturati.
LADRI!!!
Noleggio mensile Q8 per alcuni mesi. Prelevati da carta di credito circa 3.000 € oltre la quota mensile ed oltre 5.000 € NON FATTURATI.
Non rispondono nemmeno al legale dopo mesi. Associazione consumatori non interviene perché noleggio intestato alla società.
Chiedo consigli.
Bonjour
Nous avons loué une voiture à St Raphaël contrat km illimité arrivé à Vincennes 94 je suis facturé de km supplémentaires en plus on me facture des prestations comme taxe d'immatriculation par jour de location
Six à éviter
Semplicemente pessimi, non professionali e maleducati!! Arrivo 1 ora dopo l'orario pattuito e la mia auto era stata rivenduta con la scusa che non avevo avvisato e fornito indicazioni sul numero del volo...ma come si può vedere da altre recensioni questa è una prassi comune! In modo rude e sfacciato ci viene detto che la macchina è stata rivenduta e non ci viene fornita nessuna alternativa o assistenza. Dietro mia insistenza il receptionist chiama il servizio clienti sapendo già che non risponde nessuno! Già perchè Carjet prende i tuoi soldi, ma poi subaffitta ad altri autonoleggi che se ne fregano letteralmente dei clienti! Alla fine per toglierci dai piedi ci fanno la grazia di indicarci un altro autonoleggio, non prima di aver mentito spudoratamente dicendo che avremmo sicuramente ottenuto un rimborso, cosa non vera! Questa è totale mancanza di etica professionale, serietà e affidabilità! Sconsiglio vivamente di prenotare qui ! Per 1 ora di ritardo ho perso 1 prenotazione di 2 settimane! Questa si chiama truffa a danno dei consumatori e non è un bel biglietto da visita per chi arriva in questo paese per fare delle vacanze e deve continuamente preoccuparsi di non essere raggirato!
This company SIXT Italy will never improve. They forged my contract at Malpensa Airport. What they show me in a little screen was not what they sent later on by e-mail. They are pretty dishonest people. Allways the same story. They do not have the car you booked and they show different ones. Then they said you ask an "upgrade" and a Premium location pick up, then they add others fees and then they add VAT. But you dont see this when you sign. Basically they stilled 700 Euros from my pocket.
I am writing to bring to your attention a troubling experience I had with Sixt at the Olbia Airport location on my recent trip.
I had fully prepaid for a rental car through Expedia. However, upon arrival, I was informed that the car I reserved was not available, and the only option offered was an "upgrade" at an additional cost of €400. This was frustrating and unexpected, as I had already settled the payment in advance.
The situation escalated further when I returned the car to Sixt Olbia airport. The return agent, Andrea, displayed unprofessional and aggressive behavior. When I took a photo to document the return time, Andrea yelled at me in front of other customers, demanded my phone, and refused to inspect the car. Instead, he forced me to go to another kiosk to complete the return process. His actions were intimidating and made me feel threatened and uncomfortable.
Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients.
The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
