SKIMS is a solutions-oriented brand that specializes in creating innovative underwear, loungewear, and shapewear designed to meet the diverse needs of its customers. The company focuses on providing high-quality, functional clothing that emphasizes comfort and inclusivity. With a commitment to redefining traditional apparel, SKIMS offers a variety of products, including sports bras, tops, leggings, and signature tees. Targeting a wide range of consumers, SKIMS aims to cater to individuals seeking stylish and functional clothing solutions that enhance their everyday experience. The brand's emphasis on body positivity and inclusivity resonates with a diverse customer base, making it a popular choice for those looking for comfortable and contemporary apparel options. By prioritizing innovative designs and high-quality materials, SKIMS positions itself as a leader in the next generation of clothing and shapewear.
Consumers express a mix of satisfaction and frustration with SKIMS. Many reviewers praise the quality and fit of the products, highlighting the easy online ordering process and quick delivery.
Comments like "the website is easily navigable" and "the bras fit and look perfect" reflect a positive shopping experience. However, a significant number of customers voice concerns about customer service and return processes, with complaints about sizing discrepancies and difficulties in obtaining refunds. One reviewer mentions receiving a bra that was "2 to 3 sizes smaller" than expected, while others report issues with refunds not being processed as promised. Despite these challenges, the overall sentiment leans slightly positive, with many expressing a strong love for the brand and its products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 160 | 100% | +1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 2.8 | 83 |
| Jul 25 | 3.6 | 17 |
| Aug 25 | 3.9 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“I was happy with the easy online ordering and quick delivery”
“I bought an item on line went to the store and replaced item with bigger size”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.6 out of 5 (good) | 2.2 out of 5 (poor) | — | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 2.7 out of 5 (poor) | −20% | 100 |
Bottom line: SKIMS is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.2).
160 reviews of SKIMS. Filter by what matters to you.
I’m honestly very disappointed with your service. I returned my order weeks ago and still haven’t received my refund. I’ve sent multiple messages and emails with no reply at all. This is unacceptable for a company of your size.
I couldn't be happier!! Amazing products, fast shipping!! Excellent customer service!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
I was impressed with Kim’s business model and how different her lines were from other companies. I had a friend tell me how nice fitting the stretch fabric was. I ordered a sleeveless shirt, socks, shorts, and a dip thong for my wife. They all fit perfect, I do wish the shorts had a back pocket and the thong fit my wife perfectly stretching in just the right places. Thank you Skims
Die Bestellung und Lieferung waren einfach und schnell. Die Größen sind total falsch. Die Rücksendung scheint eine Katastrophe zu sein. Reduzierte Ware kann nicht zurück. Der Gegenwert der Rücksendung ist viel kleiner als der Kaufpreis. Z.Bsp. steht auf der Rücksendung 57,70€ für einen BH den ich für 76,00€ gekauft habe. Bin gespannt was erstattet wird. Ich warte ab und schalte ansonsten den paypal Käuferschutz ein. Ich bin enttäuscht.
My favorite bathing suits are from skims! This one is so flattering. 5’3” 150lbs. Size L is perfect
I have the skims application so it’s very easy for me to check out the newest items and sale items. The only thing I wish skims offered is payment in 4. That would be fantastic!
I saw an ad for the new men's cotton boxer briefs at the perfect time and the marketing language (no ride boxer briefs) is what convinced me to purchase them. They're perfectly thick, supportive, and comfy to boot. They'll be replacing boxer briefs from a different brand soon.
some of the items i wanted to purchase were out of stock. Everything i did order was as described and very well made and comfortable. shipping was faster this time than in the past.
Great product, but beware of returns - they don’t automatically refund you once you’ve sent the product back and you have to chase them
As some others have mentioned, I have previously bought from here and all have been fine. This includes a return which they handled well. This time round it’s a different story. Royal Mail have delivered it. I have got no confirmation email. So I reached out to them. They said to wait. I’ve waited and nothing. The customer service team said to get back in touch. Which I have and absolutely no response. It’s like they have gone all radio silent. Someone else said on here, it’s like they do so much and give up, hoping that you would too.
I’ve ordered here many times and was always satisfied, but my most recent experience was really disappointing. I tried to return an order from the Netherlands, but the return kept getting sent back to my home because the provided address was incorrect. I tried again, but the same thing happened. I’ve contacted customer service twice and have been waiting over two weeks for a response. In the meantime, I’m stuck with clothes in the wrong size and no one seems to be available to help. Really unfortunate, as I used to be a fan – but this has been a very frustrating experience
This company has got to be the worst company I have ever tried to get a refund from. This is the second time round (never again) they have done this, I sent the goods back and after hearing nothing chased up my refund, they replied with sorry we haven't had the goods back. I sent a POD screenshot including a picture of the package in their warehouse and they still said this wasn't enough. I think they hope at certain percentage of people will either not chase up their returns, not have proof of delivery or give up when they keep hitting a brick wall with them. It reeks of a scam to me, never again - buyers beware
SKIMS is a solutions-oriented brand that specializes in creating innovative underwear, loungewear, and shapewear designed to meet the diverse needs of its customers. The company focuses on providing high-quality, functional clothing that emphasizes comfort and inclusivity. With a commitment to redefining traditional apparel, SKIMS offers a variety of products, including sports bras, tops, leggings, and signature tees. Targeting a wide range of consumers, SKIMS aims to cater to individuals seeking stylish and functional clothing solutions that enhance their everyday experience. The brand's emphasis on body positivity and inclusivity resonates with a diverse customer base, making it a popular choice for those looking for comfortable and contemporary apparel options. By prioritizing innovative designs and high-quality materials, SKIMS positions itself as a leader in the next generation of clothing and shapewear.
This profile hasn't been claimed by the business owner.
