SKIMS is a solutions-oriented brand that specializes in creating innovative underwear, loungewear, and shapewear designed to meet the diverse needs of its customers. The company focuses on providing high-quality, functional clothing that emphasizes comfort and inclusivity. With a commitment to redefining traditional apparel, SKIMS offers a variety of products, including sports bras, tops, leggings, and signature tees. Targeting a wide range of consumers, SKIMS aims to cater to individuals seeking stylish and functional clothing solutions that enhance their everyday experience. The brand's emphasis on body positivity and inclusivity resonates with a diverse customer base, making it a popular choice for those looking for comfortable and contemporary apparel options. By prioritizing innovative designs and high-quality materials, SKIMS positions itself as a leader in the next generation of clothing and shapewear.
Consumers express a mix of satisfaction and frustration with SKIMS. Many reviewers praise the quality and fit of the products, highlighting the easy online ordering process and quick delivery.
Comments like "the website is easily navigable" and "the bras fit and look perfect" reflect a positive shopping experience. However, a significant number of customers voice concerns about customer service and return processes, with complaints about sizing discrepancies and difficulties in obtaining refunds. One reviewer mentions receiving a bra that was "2 to 3 sizes smaller" than expected, while others report issues with refunds not being processed as promised. Despite these challenges, the overall sentiment leans slightly positive, with many expressing a strong love for the brand and its products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 160 | 100% | +1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 2.8 | 83 |
| Jul 25 | 3.6 | 17 |
| Aug 25 | 3.9 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“I was happy with the easy online ordering and quick delivery”
“I bought an item on line went to the store and replaced item with bigger size”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.6 out of 5 (good) | 2.2 out of 5 (poor) | — | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 2.7 out of 5 (poor) | −20% | 100 |
Bottom line: SKIMS is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.2).
160 reviews of SKIMS. Filter by what matters to you.
terrible quality. i have tried to order from skims 4 times now, every time i am SO disappointed. the overpriced body suit was literally dangerous to get on, it was so tight despite me ordering a size up. it was prone to holes and the other items i ordered are see through. terrible.
Ordered 2 tank tops, took over 3 weeks to arrive, when I queried the delay, I got a very poor AI generated response. Items of poor quality when they did arrive and needed to return. On return label, the items were priced not in line with what I paid, again I contacted customer service, got another AI response 2 days later and my query was not answered. Wouldn’t recommend or buy from this site ever again.
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
I prodotti sono belli ma bisogna essere fortunati.. se ti va tutto bene ok, altrimenti non rivedrai più i tuoi soldi.. ho fatto due resi e aspetto il rimborso da un mese. Il servizio clienti è inesistente e non so veramente come fare, finirà che dovrò fare una denuncia..
Ordering is fine, returning isn’t! I’ve returned two items and 3 weeks after them receiving the return I’ve still not had a refund. Customer service is beyond useless. An AI generated response and nothing else so far. I’m £82 out of pocket and no sign of a resolution.
Great service and updates on packages being delivered Items are packaged very nicely.
Visited Skims at Selfridges in London on Thursday. The staff was miserable, unhelpful and grumpy! I bought a bra which I really like, however when I got home I’ve realised the security tag was still attached to my bra. One job to do!!! Take a payment and put to item to the bag. 😔 disappointed and frustrated.
Ya hace un mes de mi pedido y desde hace 10 días ni una actualización, no vuelvo a comprar en esta página de mirda, no son baratos y para que no lleguen prefiero comprar algo de temu que mínimo si va a llegar, son mmdas
Not able to return. Stay away
Skims has always delivered a quality product. The styles that are available are superior.
It said on when I was ordering my bras that I could exchange them if I needed to. Well I got my bras and I saw I got an 32 H. I’ve never been that size. So now I’m stuck with those bras I’m not happy at all. You should be able to exchange a size for another size if u need too. Now I have two bras that I paid for with tags on them never washed or put on. Even if I had to pay a little more that would have been ok.
Very fast shipping very easy website to navigate
Een beha besteld bij Skims. Deze werd snel geleverd en was zorgvuldig verpakt. Ik wilde evenwel een retour omdat de maat (mijn gebruikelijke maat besteld) toch niet correct bleek. Anders dan in hun voorwaarden vermeld, bleek een retour niet mogelijk, ook al zat ik nog ruimschoots binnen de retourperiode. Ik heb een mailtje gestuurd naar de klantendienst, maar nooit antwoord gekregen. Resultaat: 62 euro kwijt. Opletten dus!
My order was sent in two different packages. The delivery date was the 5th of June however, the first package didn’t arrive until the 12th of June. I can’t even track the second package because they gave me the same tracking number as the first package. I contacted customer service a week ago and I have still not gotten a reply.
bought four different bras and they all fit and look perfect. will be purchasing every color.
My bra is amazing, my order came quickly, in a discreet packaging. It was easy to order. And simple checkout. Will definitely be ordering again. THANK YOU SO MUCH SKIMS!!!
SKIMS is a solutions-oriented brand that specializes in creating innovative underwear, loungewear, and shapewear designed to meet the diverse needs of its customers. The company focuses on providing high-quality, functional clothing that emphasizes comfort and inclusivity. With a commitment to redefining traditional apparel, SKIMS offers a variety of products, including sports bras, tops, leggings, and signature tees. Targeting a wide range of consumers, SKIMS aims to cater to individuals seeking stylish and functional clothing solutions that enhance their everyday experience. The brand's emphasis on body positivity and inclusivity resonates with a diverse customer base, making it a popular choice for those looking for comfortable and contemporary apparel options. By prioritizing innovative designs and high-quality materials, SKIMS positions itself as a leader in the next generation of clothing and shapewear.
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