Style and service
Style and service. We love the designs and the fit is always perfect! Delivery is quick so I can wear my style virtually immediately. Waiting for the next style drop!

SKIMS is a solutions-oriented brand that specializes in creating innovative underwear, loungewear, and shapewear designed to meet the diverse needs of its customers. The company focuses on providing high-quality, functional clothing that emphasizes comfort and inclusivity. With a commitment to redefining traditional apparel, SKIMS offers a variety of products, including sports bras, tops, leggings, and signature tees. Targeting a wide range of consumers, SKIMS aims to cater to individuals seeking stylish and functional clothing solutions that enhance their everyday experience. The brand's emphasis on body positivity and inclusivity resonates with a diverse customer base, making it a popular choice for those looking for comfortable and contemporary apparel options. By prioritizing innovative designs and high-quality materials, SKIMS positions itself as a leader in the next generation of clothing and shapewear.
Consumers express a mix of satisfaction and frustration with SKIMS. Many reviewers praise the quality and fit of the products, highlighting the easy online ordering process and quick delivery.
Comments like "the website is easily navigable" and "the bras fit and look perfect" reflect a positive shopping experience. However, a significant number of customers voice concerns about customer service and return processes, with complaints about sizing discrepancies and difficulties in obtaining refunds. One reviewer mentions receiving a bra that was "2 to 3 sizes smaller" than expected, while others report issues with refunds not being processed as promised. Despite these challenges, the overall sentiment leans slightly positive, with many expressing a strong love for the brand and its products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 160 | 100% | +1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 2.8 | 83 |
| Jul 25 | 3.6 | 17 |
| Aug 25 | 3.9 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“I was happy with the easy online ordering and quick delivery”
“I bought an item on line went to the store and replaced item with bigger size”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.6 out of 5 (good) | 2.2 out of 5 (poor) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 2.7 out of 5 (poor) | −20% | 100 |
Bottom line: SKIMS is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.2).
160 reviews of SKIMS. Filter by what matters to you.
Style and service. We love the designs and the fit is always perfect! Delivery is quick so I can wear my style virtually immediately. Waiting for the next style drop!
I am happy with skims , sometimes make some mistake , i want to say why for costumer like me that buy to much why dont have a card with discount , thank you
Fast mailing
Absolutely horrible customer service. Ordered 2 bras which did not fit, so I returned them using the label they supplied. After 11 days, I finally emailed the company to get a status on my refund. I emailed them 5 times and sent messages through instagram, finally after my 6th email they sent me a generic response on how to return my items… I guess they never read the emails!! Finally had to file a claim with my credit card company to get my money back!!! Buyer Beware…. Horrible customer service!! SPEND YOUR MONEY ELSEWHERE
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
Also die BHs von Skims fühlen sich von dem Material super toll an und die verschiedenen Möglichkeiten diese zu tragen sind super! Allerdings ist die Größenfindung super kompliziert und mir noch nicht gelungen. Die erste Retoure kostete 10€. Versand war auch 10€ oder so. Und dann hab ich leider nichts behalten können. Beim zweiten Mal hab ich deswegen mehrere Größen bestellt, damit etwas passt. Mit Express, da ich es schnell brauchte. Der Versand war super. Leider kam ein Artikel in der falschen Größe an. Der andere Artikel kam beschädigt an. Beziehungsweise mittlerweile vermute ich, dass sich die Größe in den USA vielleicht einfach nur anders nennt aber dann verstehe ich nicht warum online und in der Realität unterschiedliche Angaben sind. Ich habe den Kundenservice kontaktiert, insbesondere, weil der eine ja auch beschädigt angekommen ist. Der wurde offensichtlich bereits getragen. Leider habe ich bisher keine Antwort erhalten. Also musste ich mich wieder um eine Retoure kümmern. Ich hoffe, dass die Retoure problemlos abgewickelt werden wird. Ein drittes Mal habe ich mittlerweile keine Lust mehr zu bestellen. Kundenservice also sehr enttäuschend.
Great product shipping, great sale, funn product…so pretty!
Came on time and easy to track. Everything came in good condition.
fast shipping
I love skims they are So comfortable and soft
I got size 2x boy cut panties that have the lace edging. They fit very well between the legs because the lace makes that part wider. Better than the fit everybody. They feel so lightweight on, which I love. Coverage is perfect all over for plus size, but not to much. Very sexy.
Wish I had looked here before I purchased anything from Skims. They owe me $67 back for a refund and have been ignoring all of my recent requests through their channels (the chat and the email). The initial chat experience was really bad—didn’t verify or communicate well and the person just seemed to copy and paste responses to ignore my concerns. It felt condescending and like they didn’t care at all. Due to the customer service experience alone, I would never recommend Skims.
Der Kundenservice ist eine Katastrophe. Auf E-Mails und SMS erhält man keine Antwort, obwohl die Seite angibt, dass man Artikel aus dem Final Sale innerhalb Europas zurückschicken kann. Ich würde daher nicht empfehlen, hier zu bestellen. Nun muss ich das Paket auf eigene Kosten zur Post bringen und hoffen, dass ich mein Geld zurückbekomme.
So comfy made for every body type!!
Do not order from SKIMS. My order took over three weeks to arrive. I returned one item months ago for a refund. Despite numerous emails I have had neither a refund or response from SKIMS. This is the worst customer service I have ever experienced. Also be aware that they charge for returns and you also have to pay return postage on top.
I’m only giving this a two star because I have received a refund for my item and my experience with customer service has been pretty good. They got back to me very quickly regarding my issue. But if I’m being honest I wouldn’t buy from skims again. I received my shapewear underwear yesterday and I wore it the same day. Within 3-4 hours the seams came undone (I wish I could add pictures to show) I was hugely disappointed as this item cost £36 and I genuinely went for an expensive pair of shapewear underwear because I believe that you get what you pay for so I wasn’t going to buy a cheap pair. I saw many reviews saying their experience with customer service was bad but this was not my experience. I sent the pictures and order number and within 1 day they issued my refund. The only downside is I’m not getting a refund for the shipping which cost me £10 but I can’t complain because at least the item is being refunded.
The packaging was great and my pieces came super soft as expected. Definitely ordering more.
SKIMS is a solutions-oriented brand that specializes in creating innovative underwear, loungewear, and shapewear designed to meet the diverse needs of its customers. The company focuses on providing high-quality, functional clothing that emphasizes comfort and inclusivity. With a commitment to redefining traditional apparel, SKIMS offers a variety of products, including sports bras, tops, leggings, and signature tees. Targeting a wide range of consumers, SKIMS aims to cater to individuals seeking stylish and functional clothing solutions that enhance their everyday experience. The brand's emphasis on body positivity and inclusivity resonates with a diverse customer base, making it a popular choice for those looking for comfortable and contemporary apparel options. By prioritizing innovative designs and high-quality materials, SKIMS positions itself as a leader in the next generation of clothing and shapewear.
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