We made a mistake on the booking and…
We made a mistake on the booking and Carol help us fixed super fast, nothing alike with other services! She is fast, polite and super efficient. Thanks again :)

Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
Skywings Travel receives overwhelmingly positive feedback, with customers frequently praising the outstanding service and helpfulness of agents like Kevin Hart, Haris, and Kathy Wilson. Reviewers highlight the professionalism and patience of the staff, who assist in navigating bookings and securing great deals.
Many express satisfaction with the smooth booking process and the value for money offered. However, a few customers report issues with payment processing and fluctuating prices, which can lead to confusion during the booking experience. Despite these minor complaints, the overall sentiment remains highly favorable, with most consumers recommending Skywings for their travel needs. Overall, Skywings Travel is regarded as a reliable and efficient choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.8 | 119 |
| Jan 25 | 4.8 | 153 |
| Feb 25 | 4.8 | 146 |
| Mar 25 | 4.8 | 147 |
| Apr 25 | 4.9 | 121 |
| May 25 | 4.9 | 96 |
| Jun 25 | 4.9 | 102 |
| Jul 25 | 4.8 | 116 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently booked my ticket Delhi to Heathrow”
“Our credit Card company confirms Skywings as the merchant having received payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Skywings Travel is #2 of 5 on overall rating in this group.
500 reviews of Skywings Travel. Filter by what matters to you.
We made a mistake on the booking and Carol help us fixed super fast, nothing alike with other services! She is fast, polite and super efficient. Thanks again :)
Hari was really quick and efficient.
Had a really simple and easy experience booking my tickets with Skywings. Kevin Hart was really helpful, courteous and professional. He was able to book my required ticket within in minutes. I would definitely be using Skywings again in near future.
Robert was very professional and well mannered whilst speaking to me about flight ticket availability. He was very efficient and talked me through the whole process whilst being on the phone which gave me a lot of confidence as initially I was a little nervous about booking as I had never used the travel agent before. Thank you, you made me feel at ease whilst helping me with the booking and being very prompt with all the emails and information. Thank you.
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After making an error with the name on the booking compared to my new passport, Ali kindly amended my booking and sent a payment link to have the correction done. We are now looking forward to our holiday to Thailand in July.
Shareek is very helpful.
I had fantastic service from Aaron Smith- he was able to help change my flight details very smoothly.
I made a booking online with the help from Kevin Hart at Skywings Travel. He promptly assisted me in completing my booking and took care of all the necessary travel arrangements. Kevin was exceptionally kind, professional, and helpful throughout the process.
Good and timely service by Scott Wilson
Alex Smith at skywings top job after a lot of questions, nothing too much trouble and best of all gave very honest straight answers
Shareek was being very helpful and it was very good service.
Booked with Skywings as they had the best price for the flights we wanted. Either the website or I made a mistake in setting the passenger DOB's. This was shown on the confirmation page. Now, I thought I am going to have ato pay an admin fee to change the DOB and the cheap flights are now expensive. I shouldn't have worried. I called the helpline and spoke with Kathy Wilson who sorted the problem by amending the details - all within minutes and without charge. Will use them again just because of this customer service
I needed to change my flight - it was a Sunday, I called the, very easy to access, telephone number which was answered promptly and the advisor Robert was incredibly efficient from start to finish
thank you to Skylar for all his help and efforts. great service and always responsive. would highly recommend.
I really recommend using skywings to book your ticket! Shareek did it so quickly when I was in urgency and gave such good recommendations. With skywings, I found no issues at all unlike other companies where I had problems. He gave such good customer service and I really appreciate it. 5 stars!
Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
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