Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
Skywings Travel receives overwhelmingly positive feedback, with customers frequently praising the outstanding service and helpfulness of agents like Kevin Hart, Haris, and Kathy Wilson. Reviewers highlight the professionalism and patience of the staff, who assist in navigating bookings and securing great deals.
Many express satisfaction with the smooth booking process and the value for money offered. However, a few customers report issues with payment processing and fluctuating prices, which can lead to confusion during the booking experience. Despite these minor complaints, the overall sentiment remains highly favorable, with most consumers recommending Skywings for their travel needs. Overall, Skywings Travel is regarded as a reliable and efficient choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.8 | 119 |
| Jan 25 | 4.8 | 153 |
| Feb 25 | 4.8 | 146 |
| Mar 25 | 4.8 | 147 |
| Apr 25 | 4.9 | 121 |
| May 25 | 4.9 | 96 |
| Jun 25 | 4.9 | 102 |
| Jul 25 | 4.8 | 116 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently booked my ticket Delhi to Heathrow”
“Our credit Card company confirms Skywings as the merchant having received payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Skywings Travel is #2 of 5 on overall rating in this group.
500 reviews of Skywings Travel. Filter by what matters to you.
Shareek, was extremly helpful. I had to change my return date from Sri Lanka. Skareek, checked the prices, seats and changed my return flight as I requested within one hour. Thank you for the excellent service.
Lovely reception, exceptionally helpful and extremely pleasant I was handled by twinkle
Skylar was absolutely brilliant! Very helpful and ensured that assistance was promised at airport! My mum had no issues what so ever! Will definitely recommend.
Skylar was very helpful and attentive. I would like to use their services again. Praise God.
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Thank you very much Harris You are great job Thanks again
Our flight was cancelled due to the LHR fire on 21 March. I have sent numerous emails, advising them that we had to make our own return arrangements and that the alternative flight offered is not suitable and has to be cancelled. None of my emails have been replied to, I have had to call and even then the information is wrong or unclear. I am being asked to sign a refund form that has the wrong information and write again to advise that the flight needs to be cancelled.
Great service Twinkle
They have been really great with helping find flights, move flights and very fast and responsive. Working at the weekends and happy to keep trying different options. Also got a good deal on a flight.
Excellent customer service from Carol Smith, friendly, professional and very helpful. Easy booking experience, highly recommended
Once again sky wings the best travel agents in the business !!! Twinkle helped me with the exact flight I wanted and within my budget Thank you once again
Skywings Travel London made my vacation unforgettable. Their tailored packages were perfect, and the service was top-notch.
Mr. Ali Waris was really helpful on the phone to find the best deal and convenient flight journey for my family. As this is my daughter's first journey on a plane, we need to make sure we find the best option and cheapest as can be very expensive. Mr. Ali was very patient with me and answered all my questions i had as travelling with my daughter for thw first time. He made sure we get the best deal and explain all in correct manner and even called me back to make sure we were all happy with flight details before made the payment, not like other travel agents rushing you to pay before anything. I would highly recommend Sky wings as have been using since 2017. Always great customer service and all the staff will do their best to find perfect travel plan for you. Thanks to Ali and the team once again.
As a returning customer to skywings traveler. I recently bought a flight ticket which I normally buy online. This time as I check the information I received a phone call from a skywings Representative a lady called Carol Smith who helped me through the buying process with professionalism understanding which I appreciated it very much. As an extra changed my ticket to changeable at no extra cost. Thank you again Carol Smith I hope I speak to you when I buy my next ticket.
Great experience using this company. Carol Smith was very efficient and when I had problems with payment she waited at work until it had been sorted. Would use them again.
Patrick and Alex helped me to get the best deal for my travel to Sydney. Thank you very much. I will keep my travels in future with this company only.
After having issues with visa Ali and Twinkle helped me to reshedule flights. Really great and fast service. Will be using skywings again in the future.
Carol was excellent. She contacted me after I had issues with my booking online. She meticulously looked for the best possible option for me and was very friendly and supportive throughout. I cannot recommend her enough!
Had a fantastic experience with Sky Wings! Mr. Ali Waris Khan was extremely helpful and made the process smooth and hassle-free. Highly recommended!
Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
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