Friendly staff and quick installation.
Friendly staff and quick installation. I would have been given more options for my installation but it does what we discussed.

Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
Friendly staff and quick installation. I would have been given more options for my installation but it does what we discussed.
Honestly, it was too easy to get it all done. After the paperwork was dealt with, which wasn’t much hassle, it was just a matter of waiting until the install date, and that was it! The installers did a fantastic job as well, I’m very happy with their cable routing job, and where the battery and inverter were installed. The only gripe I have, is that there haven’t been enough sunny days so far, which is of course, not Smart Energy’s fault! :)
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
These guys were not pushy! They explained everything thoroughly. I was impressed by their attune and patience with me. The whole process went smoothly from beginning to end. If I had any further questions there were a number of people I could ring. I didn’t feel pressured at any time. They just provided the information.
From initial dealings with the representative who booked in my assessment through to installation the whole process has been seamless. Shahzad completed my assessment and he explained everything to me very clearly and ensured that I understood the process as we went along. My system ended up being installed a week earlier than initially planned which was fantastic. The installers were great, they left everything clean and tidy and explained the app to me before they left. There has been step by step communication by way of email, text and phone call all the way through so I have known where I stand throughout the entire process. My system has been active for almost a week now and I am already seeing the savings in real time on my AGL app. I couldn’t be happier with my decision to get Solar through Smart Energy. They have been fantastic to deal with. I highly recommend anyone thinking of Solar to reach out to Smart Energy. You won’t regret it!
Beth at SmartEnergy was great to deal with. Very helpful & explained everything step by step. The guys that installed the solar were fantastic CEC Accredited Tuan Quocngo (Formbay Solar).
Jackson made the whole experience so easy and wonderful. He is such a lovely and helpful young man. He was extremely patient with us and explained everything in detail. Nothing was too much trouble for him. He answered any questions we had and was an absolute pleasure to talk to and deal with. We would recommend Smart Energy to anyone looking for solar. Can’t thank Jackson and Ziggy (who was extremely patient and didn’t give up on us) enough for all their help. We are extremely pleased with our solar panels.
I decided to have a solar panel system installed. Supplier #1 sent me a quote by email, when I tried to contact them by telephone & messages, no reply. Supplier #2 sent me a quote by email, all OK, kept in touch by emails, advised me of installation date, nobody turned up, salesman etc. were not contactable. Supplier #3 "Smart Energy" I received random phone call re would I be interested in Solar. What a difference a day makes, Salesman was very helpful, everything went smoothly, installation etc. all happened as it was supposed to. They have a great support team that contact me regularly to enquire how I am & how the system is. Also most importantly, the price quoted covered everything NO EXTRAS
I was extremely happy with Smart Energy I found them to be very knowledgeable about their services and handled everything in a professional manner I was very impressed with Alexandria who explained everything in a polite and courteous manner, she gave me a lot of confidence
We have had 2 solar systems installed in our 2 homes, 2 years apart by Smart Energy team and have been more than happy on both occasions. The most recent installation was with batteries and made an amazing difference with great results on our energy bill. Great qualty products with exceptional customer service, especially from Jackson Burke who was very efficient, knowledgeable and professional. The installers were very friendly, punctual and tidy.
Nathan was a great help in sorting out what we needed. This was the most pleasure experience. We had the Qcells installed and are looking forward to seeing the savings
My Smart Energy specialist Alannah was extremely helpful and informative with her knowledge of my solar energy requirements and the Q Cell system while the installation team was efficient and hard-working. The systems on both my houses are working well and have made a big difference to my electricity bills.
Very professional and polite service during and after installation
Very clean, friendly and communicate well
Jonathon Stone is a very personable salesman. Knows his business and as we were sceptical about solar energy convinced us that to convert was a money saver and good idea. Scepticism was based on solar water heating over thirty five years ago which was moderately successful. The install was conducted efficiently, rubbish removed and tidy when finished. The app was successfully installed for me on my mobile. The guys were very courteous and the electricity was only cut for an hour. Minimal impact on us.
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
This profile hasn't been claimed by the business owner.