Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	650	100%	-0.4	● Low

4.6 / 5 overall

650 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Dec 2025.

Last 3 months: 4.6▼ 0.4
12-month avg: 4.6
All-time: 4.6
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Delivery	Trend	Reviews
Smart EnergyThis company	4.6 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.7 out of 5 (good)	4.5 out of 5 (good)	+7%	650
Soltec Services B.V.	4.8 out of 5 (good)	100 out of 100	—	—	—	—	19
Applegarth Electric	4.8 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	17
Origin Energy	4.4 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	3.6 out of 5 (good)	—	—	1,000
Wessex Water	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	4.7 out of 5 (good)	—	1,000

Bottom line: Smart Energy is #3 of 5 on overall rating in this group.

Brian T

1 review

Feb 16, 2023

Still Disappointed!

So, here we are a month on from my first Review on 11 January 23. As requested by Smart Energy in their response on 13 January, I contacted them and identified myself fully. It took a few minutes searching to find that I was a legitimate customer … apparently I was one of five with the same name and my account was “hidden” behind the others. This I found interesting as I’m led to believe that Smart should be monitoring the performance of the solar battery 24/7. I was also informed that the reason for the poor service was that my contact had, unbeknown to the company, been very ill and was no longer in their employ. No record of my documentation as supplied was found nor could access be made to the former employee’s emails. (Are you serious??) I was asked to explain my calculations on the financial loss and to re-supply the documentation. I chose not to resupply the documentation as that had been sent to my initial contact who, it appeared, was still employed. On numerous occasions when questioned, I denied that I wanted financial recompense … only a working solar battery that provided the promised outcomes following installation. In the end, it was agreed that a maintenance inspection would be conducted. To be fair, I was told that this would take time to arrange. However, one month later, this has not occurred and I have received no further communication from the company nor been issued any update/s. I am more than happy to issue a positive update and Review for Smart Energy, but as of the time of writing, for obvious reasons, my original Review of 11 January stands. UPDATE The reply from Smart Energy below was submitted more than a week after phone dialogue between Blaire and myself when he advised he had attempted to contact me “more then twenty times.” During our two phone calls, he was again insulting towards me in his comments and I informed him that i would end the second call and the reasons why. I followed this up with an email questioning why, after apparently trying to contact me by phone so many times, he had not thought to send an SMS or email me using the email address already on hand. I also advised him that any further communication between us would be by email only. The final upshot was that I informed him that I believed it best for us to go our separate ways and agree to disagree on this whole matter. I will not be contacting Blaire again.

Report

Month	Average	Reviews
Jan 25	3.0	6
Feb 25	4.7	18
Mar 25	4.5	11
Apr 25	4.6	15
May 25	4.7	18
Jun 25	4.2	5
Jul 25	5.0	14
Aug 25	—	0
Sep 25	—	0
Oct 25	—	0
Nov 25	4.6	22
Dec 25	5.0	3

Smart Energy reviews & trust report

Smart Energy has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 455 positive reviews

Top complaintsof 34 negative reviews

How it compares

Reviews

Customer reviews (650)

Efficiency

Arrived on time

24 February 2023 Adam was very friendly…

Awesome customer service

Smart Energy FAQ

What services does Smart Energy provide?

What are your business hours?

How can I contact Smart Energy?

Do you provide free consultations?

What types of properties do you work with?

How long does an energy audit take?

Do you offer financing options?

Are your technicians licensed and insured?

Alternatives to Smart Energy

Soltec Services B.V.

Applegarth Electric

Origin Energy

Wessex Water

So Energy

Calor Gas Ireland

The CrowdTrust Experience⭐

Excellent service

The installation was completed quickly…

From the first call from Smart Energy…

The staff from Smart Energy

The setup process took place smoothly…

Don't go with them in the UK

Terrible..!

Beth was unreal and easy to deal with…

The year long journey to solar.

Best customer service

Very helpful and informative sales…

Smart Energy

Still Disappointed!

Pre my dealings with Smart Energy

Time will tell

System was installed on the due date…

What is your service area?

Do you provide warranties on your work?

How soon can you schedule a service appointment?

What should I prepare before your visit?

About Smart Energy

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