The sales rep was friendly and not pushy.
The sales rep was friendly and helpfull, and the instalers were quick and neat

Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
The sales rep was friendly and helpfull, and the instalers were quick and neat
Mark & his 2 assistants were absolutely so polite & friendly, very experienced at what they were doing & answered any questions we put them in easy simple terms. Would recommend them to everyone.
Shazad Ali, the sales rep, was honest, respectable and very informative. He was quite helpful in organising the installation date as we had trouble cleaning the roof prior.
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
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Our specialist Thomas was polite and friendly as well as being very helpful, especially as there are two separate units going in on the same property.
Our installation was great. Lovely guys and no issues to date. Can't wait to start saving!!
Kerry Smart did an excellent job informing us of how the system works and the benifits. Told us the system not the cheapest but highlighted the systems advantages without critising the other systems. Thusly were able to make an informed decission and completely happy to have the system installed.
From the outset, the team were informative, on time and delivered as promised. It's early days yet, but panels and battery are performing as advertised - the battery app lets us see what's happening between, panels to home use - to the battery and to or from the grid. Test will be when the electricity bill arrives.
Overall the experience with this company has been great. From the initial information meeting which covered all facets of the product to the installation process. The installation was performed extremely well by two professional electricians.
From the day Sarah your representative knocked on my door to the day it was installed I found Smart Energy amazing. Sarah was so friendly and went into so much detail explaining the advantages to have Solar Panels installed. Sarah was so easy to talk. Even when I explained to her it may be months before I could have solar panels installed as my Insurance Company was going to replace my roof as soon as all the rain stopped. It was months and as soon as they finished replacing my roof I rang Sarah to tell her and she had it booked in for the following week. The Solar installers were wonderful and did a great job with the installation. Setting me up with an App. I would recommend Smart Energy to everybody.
Smart Energy were fantastic from the start. From the initial discussion, install and follow up, I cannot fault them. Very knowledgeable, great installers and happy to take a call and answer any query.
Smooth process Beth was a great person to deal with, very helpful and personable. I would not hesitate in recommending Smart energy to friends and colleagues
To start with the service was terrific. Every couple of days we would get a message updating when our panels were to be installed. However with wet weather they had to be delayed three times and I had to contact Smart Energy to find out what was happening. It had been rescheduled 3 times without us being notified and then the actual installer contacted me at 10pm the night before to say they would be here at 7am the next day. I felt let down by Smart Energy not keeping in touch with us. I didn't feel it was my job to contact you all the time.
All the guys from Smart Energy were polite, efficient, friendly, respectful and super workers. The first contact with Jayden was polite and calm, no pressure at all, and the follow up with Eli was even better as he knew how to explain without haste and he knew everything about the system. He was absolutely delightful to talk to through the process. The installation went without an incident. The lovely boys arrived on time completely prepared and were finished early and went immediately on to the next job. All in all I am so very happy and I’m looking forward to low power bills from now on and if you haven’t thought about solar yet, don’t hesitate with all the wonderful sunshine we get it’s a no brainer and what is best for our environment.
I had 19 solar panels put in about 2years ago and was getting a feed in price of 19c from my supplier. That soon changed & they reduced fed to 7c my last bill rose by a staggering 47%, & would rise further. Smart Energy put in a battery for me. Now my home runs off solar & battery. NO MORE rip off power bills.
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
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