Soka Home is a furniture retailer dedicated to providing affordable luxury furniture to customers across the United States. The company offers a diverse selection of products, including sofas, sectionals, beds, dining tables, and outdoor furnishings, catering to various home styles and preferences. Soka Home emphasizes quality and style, ensuring that customers can find elegant solutions to enhance their living spaces. Targeting homeowners and renters alike, Soka Home aims to make the process of furnishing a home accessible and enjoyable. The company features a range of collections, from contemporary designs to classic pieces, allowing customers to create their ideal living environment. In addition to its product offerings, Soka Home also runs promotional sales and a trade program, further supporting its commitment to affordability and customer satisfaction.
Soka Home receives high praise for its sofas, with many reviewers highlighting their comfort, durability, and aesthetic appeal. Customers express love for their purchases, noting that the sofas hold up beautifully over time without sagging or fading.
The service is often described as great, with positive experiences reported regarding the support team’s responsiveness, especially when addressing issues like missing parts. However, there are significant complaints about the company's service post-order, with some consumers facing long delays in delivery and difficulties obtaining refunds. Instances of poor communication and unresolved issues have left a sour taste for a few customers. Overall, while many are satisfied with their sofas and the initial service, the negative experiences regarding order fulfillment and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 226 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 28 |
| Sep 24 | 5.0 | 17 |
| Oct 24 | 4.6 | 11 |
| Nov 24 | 4.6 | 24 |
| Dec 24 | 4.8 | 28 |
| Jan 25 | 5.0 | 9 |
| Feb 25 | 4.8 | 14 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.0 | 14 |
| May 25 | 4.9 | 8 |
| Jun 25 | 4.3 | 14 |
| Jul 25 | 4.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 226 most recent reviews.
“I misplaced a connector while putting it together, but the support team was amazing”
“Ordered 15 days ago and was told delivery would be 2-3 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.5 out of 5 (good) | −10% | 226 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Soka Home is #2 of 5 on overall rating in this group.
226 reviews of Soka Home. Filter by what matters to you.
I have pets at home, and I was worried about fur sticking to the fabric or scratches ruining the surface. But so far, this sofa has been amazing! The material doesn't trap pet hair, and it's sturdy enough that my cat's claws haven't left a mark.
horrible customer service. won’t give me a $4000 refund!!!!!! after collecting the sofa
I'm disappointed by the sofa we ordered just 1 year ago. It has short cushions on both the back rest and along the arm rests. Unfortunately, they quickly begin to crush down as their position is below the level of one's back. So, about 6 months ago, I contacted Soka Homes to ask about a refund or a replacement. I sent pictures of the sofa which looked like it had been used for football practice. They offered to send new cushions that would sit up firmer and higher. Unfortunately, after 6 months of frustrating emails back and forth answering their multitude of repeated questions (still with no new cushions), they just sent me an invoice for $750.00! While we love the leather material used on the sofa, it looks terrible so now we find ourselves searching for a new one and considering this a loss.
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Got the freedom modular sofa and it's been amazing so far. Easy to clean, super comfy and really just pulls the whole living room together.
The support team helped me pick the perfect color, and the sofa's even better than I expected for the price. It's beautiful and feels well-made!
Excellent customer service! They were so professional and patient. I love the dark color of the sofa; it's practical and looks great. Perfect fit and is incredibly comfortable!
This furniture set is perfect! Space-saving, comfortable, and great quality. Easiest assembly ever. Perfect size for two and feels very sturdy. Perfect value and would make a great gift.
The Freedom sofa is exactly as advertised. Comfortably seats two and looks just like the picture. A great value for the price. Perfect for minimalists!
This sofa is gorgeous and lighter than expected. It inflated quickly after unpacking, and we were lounging on it comfortably! Perfect for our study - comfy and stylish.
I was hesitant at first, but this sofa is fantastic! Super comfortable and sturdy, plus assembly was a breeze - less than 15 minutes with a little help. Love that I can adjust it to fit my space.
The couch is perfect for my living room - just the right size! And it's free-assembling, which is super convenient to adjust.
We had a few little problems with the order, but customer service was super quick to respond and find a good solution for us, and they sorted everything out fast. We've been using it for a couple of months now and we're really happy with it!
I love the Empress green sofa! The cover fits perfectly, and it feels sturdy. The fabric is soft too. At first, the sofa cushions were a little flat, but they slowly expanded and now they're super soft and cozy.
Did serious price comparisons before committing, and I ended up buying this leather sofa. Looks like it cost triple what I paid. A total steal for the craftsmanship!
The installation video provided by customer support walked me through every step clearly, and I had the whole thing assembled in under 15 minutes. Felt like a DIY pro afterward - great job on the tutorial!
I ordered a piano sectional from an online furniture distributor by the name of Soka Home approximately the 2nd week of December 2024 and was told at the time after paying in full with my credit card that the approximate arrival date would be the second week of January 2025. The first week of January, I followed up with Soka Home as to the date of arrival and was told there would be a month delay and I wouldn't receive my sectional until February 2025, so I decided to wait. If I hadn't followed up at that time,I wonder if the company would have informed me of this one month delay. The last week of January, I followed up again via email, but did not receive a reply. A few days later, I sent another email and received a reply a few days later on February 5th, letting me know that it's going to be another 13 days for my furniture delivery. When I requested a more specific date of delivery, instead of the vague answers that I was typically given, they could provide that. My son informed me that companies, in fact, do know, when ordered items are arriving. After going back and forth with the representative on the phone, who was unable to give me an answer, I requested to speak with a supervisor, but was told there was no supervisor available and a message will be relayed to him or her. After almost 2 months of back and forth due to lack of transparency and not getting clear specific answers, i decided to cancel my order. I let Soka Home know that I am giving them 48 hours to respond to my email, requesting a full refund and if I don't receive a reply back I am filing a dispute with my credit card company.
The quality as amazing, and the material is so soft and luxurious. Honestly, it is the best sofa I ever had. It makes my home so cozy!
I would like to say thank you for the wonderful gift from Soka Home, today we received a gorgeous Chestnut Sofa, excellent quality and impeccable service.
Soka Home is a furniture retailer dedicated to providing affordable luxury furniture to customers across the United States. The company offers a diverse selection of products, including sofas, sectionals, beds, dining tables, and outdoor furnishings, catering to various home styles and preferences. Soka Home emphasizes quality and style, ensuring that customers can find elegant solutions to enhance their living spaces. Targeting homeowners and renters alike, Soka Home aims to make the process of furnishing a home accessible and enjoyable. The company features a range of collections, from contemporary designs to classic pieces, allowing customers to create their ideal living environment. In addition to its product offerings, Soka Home also runs promotional sales and a trade program, further supporting its commitment to affordability and customer satisfaction.
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