Soka Home is a furniture retailer dedicated to providing affordable luxury furniture to customers across the United States. The company offers a diverse selection of products, including sofas, sectionals, beds, dining tables, and outdoor furnishings, catering to various home styles and preferences. Soka Home emphasizes quality and style, ensuring that customers can find elegant solutions to enhance their living spaces. Targeting homeowners and renters alike, Soka Home aims to make the process of furnishing a home accessible and enjoyable. The company features a range of collections, from contemporary designs to classic pieces, allowing customers to create their ideal living environment. In addition to its product offerings, Soka Home also runs promotional sales and a trade program, further supporting its commitment to affordability and customer satisfaction.
Soka Home receives high praise for its sofas, with many reviewers highlighting their comfort, durability, and aesthetic appeal. Customers express love for their purchases, noting that the sofas hold up beautifully over time without sagging or fading.
The service is often described as great, with positive experiences reported regarding the support team’s responsiveness, especially when addressing issues like missing parts. However, there are significant complaints about the company's service post-order, with some consumers facing long delays in delivery and difficulties obtaining refunds. Instances of poor communication and unresolved issues have left a sour taste for a few customers. Overall, while many are satisfied with their sofas and the initial service, the negative experiences regarding order fulfillment and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 226 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 28 |
| Sep 24 | 5.0 | 17 |
| Oct 24 | 4.6 | 11 |
| Nov 24 | 4.6 | 24 |
| Dec 24 | 4.8 | 28 |
| Jan 25 | 5.0 | 9 |
| Feb 25 | 4.8 | 14 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.0 | 14 |
| May 25 | 4.9 | 8 |
| Jun 25 | 4.3 | 14 |
| Jul 25 | 4.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 226 most recent reviews.
“I misplaced a connector while putting it together, but the support team was amazing”
“Ordered 15 days ago and was told delivery would be 2-3 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.5 out of 5 (good) | −10% | 226 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Soka Home is #2 of 5 on overall rating in this group.
226 reviews of Soka Home. Filter by what matters to you.
Martin was extra communicative with me in regards to my delivery. I was in the midst of a move and he was able to help me coordinate an exact delivery day to my move in date. It reduced all of the stress I had around timing and planning! Thank you Martin. You are such an incredible representation of Soka's amazing customer service!
We bought it from our new house few months ago. it perfectly fit in our living space without blocking anything and a clean look.
After endless shopping around for a black leather sofa with four seats, Soka Home was the end of my search! I bought a unique, one of a kind, four seat leather couch (Lewis Adjustable Backrest Sailboat Sofa) that fits perfectly in the family room. The customer service was superb with frequent communication follow-ups to answer my questions, provide the best discounts, and inform me of my delivery arrival. I could not be more satisfied with my purchase! For your furniture needs, look no more! Soka Home has the high-quality, modern furniture you are looking for!
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Truly disappointing and disgusting with this company. I had extremely high hopes for this company. I waited for several weeks for my large sectional Freedom Collection and the arm chair. It was quite difficult to place together came in many boxes. After reviewing each piece the arm chair had issues with the fabric under neath and being stained along with burnt marks. I even had sap from the wood under the main sofa but we decided to keep it anyway we waited so long. Anyhow we said we like to send the arm chair that was damaged back. I called within 24 hours after receiving and they said send pictures and email and so I did. Then they said they will get back to me. 14 emails back and finally an answer. They will take it back. Yet need to find a place to pick the boxes up. We have went back and forth for almost 3 months now and still they are here and I still have not had a refund of 1800 dollars. I called my bank made a claim I have emailed them along with the shipping company and no actions. I’m so exhausted and sick that a company can run and manage this way. I will never ever purchase a sofa from Soka Homes again and I would never recommend for you to purchase one either. This entire process has taken away the joy of this shopping experience over $ 8,500 dollars.
I absolutely love this sofa. The customer service was fantastic - very patient and timely. When I got stuck on some parts of the assembly, they explained everything clearly. My husband and I finished it in just 15 minutes.
The sofa is perfect!
This was the best sofa I've every purchase- seriously! The service was amazing too! Fast shipping, processional assembly and great customer service. Everything was so quick and easy!
This sofa was so easy to put together - it only took me 15 minutes! I chose the compact size and it's perfect for my bedroom. The material is amazing and the price was great!
This sofa is a great value! It looks great, it was easy to put together and it seems really well-made! I'm happy with my purchase!
My experience with SokaHome has been barnone, I’m completely pleased about my products and I definitely want to continue to design my home with their furniture in the years to come!!
I had a few questions about the sofa, but their customer service agent Yoanna was so helpful! She was very patient and helped me find exactly what I was looking for. The sofa itself is incredibly comfy - I love it!
I bought the Freedom sofa and opted for a custom model. The wait was a little long, but Soka kept me updated throughout the whole process! It was definitely worth the wait - the sofa is beautiful! The material is so soft and comfortable - it looks amazing in my living room!
I've been searching for the perfect sofa for my new place forever, and I'm so glad I found this one. The color, the texture, the size - it's all amazing! It was really easy to assemble, too. The customer service was fantastic, I always knew the exact shipping status.
Arrived very quickly! Always wanted a leather sofa so I bought the domus on the recommendation of a customer service agent, the sofa is good quality and very soft. The cushions are deep and perfect for lounging. I added some throw pillows to make it even cozier!
I’m giving them 2 stars mainly for the customer service/communication issues. I want to say I love the couch I bought. But they originally gave a shipping time of 3-7 days and it ended up taking almost 14 days for delivery. I was told I’d get a $100 refund for the inconvenience, which I have still not received- over a month later. Additionally the cushion on the couch had a big indentation in it from shipping, I’ve been told I will get a replacement, yet still not even a tracking number and new estimates are “the end of this month”, which will be almost 2 months with a defective product. Again, I love the couch, but if there are any issues with your order or product, good luck on getting it resolved.
I love this couch. The customer service was top-notch – they kept me updated on the delivery. It's been a game-changer for my living room, and I'm so glad I made the purchase.
I love my new sofa. It was very easy to assemble. When I first sat on it, the couch felt firm, but after a few days and breaking it in, I found myself dozing off in less than 15 minutes after laying on it because it felt so comfortable.
I love the quality, color & size of the flex sofa. The leather has a premium look and I've had it for a while, and I think the durability should be pretty good.
Soka Home is a furniture retailer dedicated to providing affordable luxury furniture to customers across the United States. The company offers a diverse selection of products, including sofas, sectionals, beds, dining tables, and outdoor furnishings, catering to various home styles and preferences. Soka Home emphasizes quality and style, ensuring that customers can find elegant solutions to enhance their living spaces. Targeting homeowners and renters alike, Soka Home aims to make the process of furnishing a home accessible and enjoyable. The company features a range of collections, from contemporary designs to classic pieces, allowing customers to create their ideal living environment. In addition to its product offerings, Soka Home also runs promotional sales and a trade program, further supporting its commitment to affordability and customer satisfaction.
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