Good store but would love more variety…
Good store but would love more variety in size options.

The Boutique Soccer is an online retailer specializing in classic football jerseys and soccer-related merchandise. Catering to soccer enthusiasts and collectors, the company offers a wide selection of original quality jerseys from various clubs and national teams, including popular retro designs. Customers can also find soccer equipment such as kits and balls, as well as personalized custom printing services. With a commitment to providing exceptional service, The Boutique Soccer ensures fast shipping worldwide and free returns on orders over a specified amount. The company's user-friendly website features promotions, including discounts for first-time buyers, making it a go-to destination for soccer fans looking to elevate their game and show support for their favorite teams.
The Boutique Soccer receives mixed feedback from customers, with a significant number expressing frustration over order fulfillment and customer service. Many reviewers report issues with not receiving their orders or experiencing long delays, often without any communication from the company.
Complaints about unresponsive customer service are prevalent, with several customers stating they sent multiple emails without receiving a reply. However, there are positive remarks regarding the quality of the jerseys and the smoothness of transactions when orders are successfully completed. Some customers appreciate the timely delivery of their items and the accurate sizing guides. Overall, while the product quality garners praise, the persistent issues with order management and customer support lead to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Smooth transaction and timely delivery, no issues at all”
“Ordered but never received”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 3.3 out of 5 (fair) | 1.7 out of 5 (poor) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: The Boutique Soccer is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.7).
60 reviews of The Boutique Soccer. Filter by what matters to you.
Good store but would love more variety in size options.
I’m very happy with my purchase and will order again soon.
no replies,nowhere to be found as a company and a product bought with no tracking for anything
After almost 3 months and 5 orders... I want to share here a summary for the rest of the community. My first purchase order was on May 16th, very quick reply when right after I bought my first 2 jerseys I realize I forgot to specify my complete address for the delivery, I wrote them an email and they fixed the situation right away. Almost 3 weeks later I got the jerseys, I shared then my first review here about it. Second order made on June 5th and again almost 3 weeks later jerseys arrived, this time I was kind of disappointed with some of the jerseys quality issues, I shared an email with them requesting a return later that same day (June 27th) explaining with photos my case, after couple of days and some more emails as reminder I got a very collaborative reply from them on July 9th, indicating me the procedure for me to complete the return and corresponding refund. I sent the (3) jerseys back to them, one week later the refund was confirmed in my bank credit card. Meanwhile, I made 2 more orders on June 26th and July 2nd, both orders arrived together on July 21st, again some of the jerseys (4) came with quality issues, I shared the photos and email them the next day, got a reply right away confirming I can proceed with the return. Well in this case I sent them back on July 23rd and 2 failed attempts of delivery, the package is at a pickup location for them to collect since then, sadly as of today (August 07th) the refund is not yet completed... they replied me after couple of emails on July 31st apologizing for the delay on this process and that they are aware of the case, I just really hope it can be solved as soon as possible because my most concern is that the jerseys come back to me again or that I have to wait more weeks for this to be finished. And for the 5th order made on July 21st arrived today on August 7th and I am very pleased with the quality of both jerseys. At the end of 21 jerseys I bought so far, 7 had quality issues and I sent them back for a refund. Right now the only reason I rest one star from my feedback is due to the experience of the 2nd return process that has not yet finished. I am still grateful for founding this website, because they opened a new window of possibilities for me to complete my collection of football jerseys.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 50% are 1–2★.
I ordered my Liverpool jersey with Diogo jota 20 I was so happy as it’s hard now to get last seasons shirt, I didn’t read the delivery system I just kind of impulse buy I suppose we are all guilty of that, it’s summer time so I know every company is very busy, my jersey came within the time frame giving to me, so people calm down and read there delivery terms and conditions you’ll get your order ;) I was able to also track my parcel, I reached out and I couldn’t have found customer Service more helpful and professional, response time Varies due to a high volume of people obviously contacting them too, However they really reassured me that my parcel was on the way which they were correct :) Couldn’t be any happier and next time I know there is slightly a longer wait time for delivery, thank you very much guys for being kind and helpful when I had my doubts like I said i am a natural worrier 😂 Best wishes, Adam 🇮🇪 :)
I am wondering where my order number 29148 is.. I ordered on the 8th July and still have heard nothing
My jersey arrived earlier than expected which was a pleasant surprise.
I placed an order on July 10 and didn’t receive the merchandise until August 1. Throughout that time, I sent several emails asking for updates and never received a single response—not even an acknowledgment. The lack of communication was incredibly frustrating, and the customer service was basically nonexistent. To make matters worse, the quality of the merchandise didn’t live up to expectations. Given the delay and poor service, I won’t be shopping from this website again and wouldn’t recommend it to others.
I just want my photos, but they are ghosting me :( Jokes aside, it would be benefitial for you to increase the efficiency of the customer service. As a customer, it is really annoying having to wait so much time for a company reply. Nowadays there are a lot of automatic solutions for at least quicken a bit more your time of response. I am sure that you are losing money just because of the fact that some people feel disappointed by the costumer service. Consider it.
The colors are vibrant and the details are spot on.
Hej jeg er lidt bange for at jeg ikke får min t shirt efter de kommentarer jeg hører jeg bestilte t shirten kl 17:30 31 juli men har ikke fået noget svar om den er sendt og der er gået 6 dage nu orde «31113»
Slight delay in shipping but the product quality is top-notch.
This is now my go-to store for soccer merchandise.
Customer care followed up to ensure I was satisfied, which I really appreciated.
hello Just facts : Order 291XX placed on July 8th - a Real Madrid Raul t-shirt. July 9th status - "on its way" on my client profile. Tracking status July 15th : "In transit for the next step..." Contacted the support July 14th no answer and August 4th no answer. Up to day order not received and no communication with website PS less than 1 hour after I posted the review you reply - that is very good. I do not want to get polemical...I just want my product or a reimbursement...will I get it ? Do you have a tracking number ? Can you reply via your support rather than on trustpilot ?
Hi, I've got my t-shirts with 28141 order number but they are too small. Where and how can I send them back? I'd like you to transfer my money back,because you have no so great measure that I would need. Waiting for your soon answer,because I've already sended three e-mails witout response. Thank you: Boglarka After I copied my email here,I was waiting an answer to my problem sooner,but till now, nothing happened.You promised 3-5 business days for an answer to solve my problem. It was 21 days before.The prices of this t-shirts in Hungary are really much and I paid for these expensive t-shirts and if they are not fit that would be easy giving an address sending them back and pay my money back. That would be correct. Sorry to leave messages here,but I can't contact you anywhere else. Boglarka
The fabric feels exactly like official kits and is comfortable to wear.
Everything about their product, Service, shipping and so on is extremely bad. I do usually not make complaint or rate my purchases. But this one I a complete skam, so I would like to warn everyone not to by anything from this side. 1. It took more than a month before delivery was made, I tried to reach custom support but got no reply. 2. When I finally got my product it felt decent, but after wearing it 2 times, the print has started falling of, there are sports where the colour has start changing to another kind of blue. The quality is worse then if you by it from s street seller. 3. I get absolutely no response on my complaints to the company. :as a comment on your comment, what the street sellers sell a product for 10 euros and the quality is better than your selling for 50 euros. Now all print has come of on the back after 3 washes. Temu does also makes millions of shipments, it does not say anything about the quality of the product that you sell many items, but at least their product are cheep. You just use aggressive marketing and end up high on google. I don’t wanna spend more time on this, but I hope people will consider not to buy from your shop.
I was pleasantly surprised by the price-to-quality ratio, worth every penny.
The Boutique Soccer is an online retailer specializing in classic football jerseys and soccer-related merchandise. Catering to soccer enthusiasts and collectors, the company offers a wide selection of original quality jerseys from various clubs and national teams, including popular retro designs. Customers can also find soccer equipment such as kits and balls, as well as personalized custom printing services. With a commitment to providing exceptional service, The Boutique Soccer ensures fast shipping worldwide and free returns on orders over a specified amount. The company's user-friendly website features promotions, including discounts for first-time buyers, making it a go-to destination for soccer fans looking to elevate their game and show support for their favorite teams.
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