The one of the best car rental!
The one of the best car rental companies i have ever rented a car from. Great customer service, always available by phone and email for questions and problems. I highly recommend!

TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 26 |
| Sep 24 | 3.2 | 23 |
| Oct 24 | 3.4 | 24 |
| Nov 24 | 2.1 | 28 |
| Dec 24 | 1.8 | 31 |
| Jan 25 | 2.4 | 24 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.6 | 46 |
| Apr 25 | 1.9 | 33 |
| May 25 | 3.1 | 29 |
| Jun 25 | 2.9 | 22 |
| Jul 25 | 2.6 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +1% | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).
500 reviews of TopCar. Filter by what matters to you.
The one of the best car rental companies i have ever rented a car from. Great customer service, always available by phone and email for questions and problems. I highly recommend!
top class.Topcar. booking ref. 2857960. Las palmas airport .Gran canaria. my very first car hire even abroad ,ordered clio but gave me a micra soon as i got in car warning lights for the back seat belts so i did not move ,then the guy in office said its ok only senor warning , am thinking know one will be in back ,stated the car it kept stalling ? av never stalled a car since my teens ,so drive 40kl next day ok 2nd day car would not start ,was given a car with a faulty alternator to power the battery ,now got to say called topcar gave them my location and within 45 minutes two mechanics came right to me 1 of them spoke perfect english and he sat in car turned the key nothing ,brought with them citroen c3 for remaining 12 days not one problem the mechanics had battery charger charged faulty micra ,all in tbh thought was great customer service in getting the new car in 45 mins dropped off car with full tank i would always take the super cover as when you buy that guy at the office informed me that super yuor ok no need to cheek car ,got mt deposit next day 200 euros ....i have now booked a car for next holiday in gran canaria for 1 month great price only downside of topcar never get thought on customer service line ,so thanks for the hire topcar would have been 5 stars if not for the first car braking down ,now got a new customer thanks again
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 57% are 1–2★.
- Keine persönliche Begleitung zum Fahrzeug - Kein Check zu Kratzern, Macken, Beschädigung am Auto - Keine Angabe, wo P4 für die Abgabe des Fahrzeugs ist - Keine genaue Angabe, WO das Fahrzeug bei der Abholung steht – man muss – auch im Dunkeln – allein suchen und von Auto zu Auto gehen - Keine Unterschrift auf dem Dokument - Keine Kennzeichnung der Kratzer/Macken/Beschädigungen auf dem Dokument - Keine Mail-Adresse für Fragen - Keine Zusendung der Buchungsunterlagen nach Abholung per Mail
Obwohl der Online Check-in Tage vor der Abholung gemacht wurde, standen wir bei der Abholung 2 Stunden(!) in der Schlange. Von 8 vorhandenen Schaltern waren 3 besetzt. Das Management hat absolut versagt! Wenn ich im Voraus weiß, wann wieviele Kunden einen Wagen abholen wollen, muss ich dafür sorgen, dass genug Personal vor Ort ist, egal ob es ein Sonntag ist oder nicht! Zwei Stunden Wartezeit sind absolut inakzeptabel!
2,5 Stunden in der Schlange gestanden, um das gebuchte Auto abzuholen. Gebuchtes Auto war nicht verfügbar, stattdessen sollte es ein mehrere Klassen kleineres werden, erst nach langer Diskussion bekam ich ein Fahrzeug 1 Klasse kleiner als gebucht. Kaution wurde direkt abgebucht; wer weiss ob ich das Geld jemals wiedersehe
These people are SCAM. I rented a car and after booking I realized the pick time I had requested was too early. I tried to contact the company to inform them, however they are not reacheable on the phone, you keep waiting and waiting So I sent them a message, but still no reply. I arrived in Fuerteventura at 21:30 and went to their box office...but it was closed!!! On the window of the shop they had the sign with the working hours 7:00 - 22:30. SoI had to take a taxi to Fuerteventura (75 euro) and I am now left without a car, but they took my money and I even paid for an insurace. These people just take your money and give you no assistance. This is something I will pursuit via legal means.
Avoid. Even if they offer to give you a free car I would run away. The staff at Tenerife south airport were borderline rude. I understand it’s not the most inspiring career choice but you’re there to help people. Very unhelpful. Didn’t explain the return procedure. Didn’t provide any information about what and who to contact in an emergency or accident. Didn’t explain how to use the vehicle or when asked to go around the vehicle for damage the guy point blank refused, shrugging his shoulders. The car wasn’t clean inside. On the second day it wouldn’t start (flat battery) and no one picked up on the road side assistance number I got through the booking email or their general number. Terrible company. All in all 0/10.
Rented a car in Lanzarote, had to extend it due to a family members health issues, top car don’t answer their phones, ring back or email back so had to go back to the airport. Waited in line for over an hour for an employee to tell me it was not her problem that I needed to extend the car hire! Awful awful woman!!!
Haces una reserva y empiezas tus vacaciones con 3 horas o más para recoger el coche que vergüenza llamás y no te atienden.
Esperienza pessima a Tenerife sud. In aeroporto al bancone 2 ore di coda, inaccettabile. Poi dopo le 2 ore di coda ti danno firmare, ovviamente pagare le solite spese in più se vuoi evitare di dover pagare danni eventuali, ma non danno le chiavi! Ti invitano ad andare a ritirarle dando indicazioni a caso. Ci abbiamo messo mezz'ora a trovare il secondo ufficio. Alla consegna del veicolo ci hanno solo dato le chiavi senza spiegazioni. Abbiamo fatto tutta la strada a piedi con i bagagli sotto la pioggia fino alla macchina, per poi scoprire che era guasta. Torniamo quindi fino all' ufficio sempre sotto l acqua con i bagagli. Ci danno chiavi dell' auto sostitutiva ed ancora via a piedi fino alla macchina. Macchina sporchissima con dentro bottiglie vuote e pattume. Organizzazione pessima. mai più
Stood in a mile long queue at Gran Canaria airport for the past 40 minutes and they have yet to deal with the first customer in the line. What on earth is happening topcar?
Jeg lejede bilen direkte på deres hjemmeside med extra forsikring 90€ for 14 dage ca 2700kr i alt Det synes jeg er en fint pris Har fået en helt nyt bil, og fik en bedre bil end jeg bestilte Men I skal bestille direkte hos dem ikke på alle de andre hjemmeside som lover samme bil til det halve Fordi der er ingen der kan låne biler så billigt Jeg er mere end tilfreds, jeg udfylde det hele I forvejen og ventede højst 10 min mens de tjekkede mit kørekort og pås Så 10 stjerner fra mig Vh Sanel 03.12.2024 Tenerife Lufthavn
Worse car hire company ever! They gave me an old car (a compact SUV) with a lot of damage. I didn't care about the body damage as I had the full cover insurance, but it was just not pleasant. The tyre pressures was also not well set and it was giving constant errors. In addition to that, they get 1200 Euros for damage deposit if you dont have full cover. which is almost price of a second hand car!!! I decided to pay the full cover insurance, althought I had the insurance from discovercars.com. I was scared to pay 1200 Euros deposit,tbh. Very Bad experience!!!!
Rented a SKODA Kodiaq (or similar) for the family holiday ... or so i thought. At check-in, I was informed that we had been given a DFSK 580, which - according to the lady at the counter - was the same quality as a Volkswagen. I didnt know what a DFSK 580 was - but - it is clearly no Volkswagen nor is it a SKODA Kodiaq. Scam.
Vi havde bestilt billeje gennem TUI app hjemme fra og valgt bil. Da vi ankommer til Topcar på Tenerife er der mega lang kø, det tager os 90 min inden vi er fremme ved disken, der bliver vi så mødt af stressede medarbejder og opkrævet yderligere 90 Euro, ingen forklaring bare at betale. Det skal siges vi havde betalt hjemmefra med alt forsikret. Bilen vi modtog var ikke det vi havde bestilt, men ikke nok med det var bilen møgbeskidt bøde ude og indvendig. ruderne kunne vi knap kigge ud af og der var ingen sprinklervæske på. Biler der virkelig ikke lever op til standard for som minimum at være tjekket efter inden næste udlejning. Det er mere en pengemaskine end andet. Sidste gang vi lejer bil der, nu må vi så håber vi har nogen af de ekstra opkrævede penge retur.
Schlüsselbatterie war nach einer Woche leer - Pkw konnte nicht mehr geöffnet werden. Servicenummer war nicht erreichbar. Mit viel Mühe und vor allem Zeitaufwand konnte eine Ersatzbatterie in einem (3 km entfernten) Shop organisiert und selber ausgetauscht werden. Insgesamt katastrophaler Zustand des Fahrzeuges: Kupplungsspiel viel zu groß, Bremsen ziehen einseitig, Scheibenwischer völlig abgenutzt, kein Scheibenwaschwasser vorhanden, Reifenprofil grenzwertig, optisch viele kleine Dellen, Kratzer und Blechschäden. Über die TUI für zwei Wochen gebucht - kein Rennomee für den Veranstalter. Anmerkung: "Schön reden" hilft hier nicht: Fakt ist, dass der Pkw mangelhaft gewartet war und der Gesamtzustand völlig unzureichend war. Dass die TUI mit solchen Anbietern zusammenarbeitet, hätte ich bei der Buchung nicht vermutet.
Have to say great experience so far, a little expensive compared to the rest, but worth it. Had a collision with a Spanish bus driver, his fault , he cut the solid white line, turning into my path damaged the drivers side rear of the hire car, I have fully comp insurance, he realised to say it was my fault but pictures don’t lie ? He’s tried to say it was the tourist (Me ) driving badly, have to say top car stood thief ground as the driver of the coach 100% to blame I had 3 additional witnesses, photos when he refused to give his licence ? I told him I m calling police , he started panicking then and admitted 100% it was his failt
Dreadful experience. Massive queues but only 2 people on the desk at Tenerife Airport. Took €700 deposit on 17 November. Car was returned on 20 Nov and a promise of a refund within 15 days!!! Had to contact Amex for the refund as Top Car didn’t return. Several emails from them but no explanation why it was not refunded. To be honest I was staggered at the amount of deposit required and that they take the money rather than just authorise the amount. Don’t use them.
Don’t book with Top Car in Tenerife - I guarantee you will regret it!!!! 1. For pick up there was a line of more than 30 people, we had to wait for more than 1,5h to get to the counter. 2. The deposit is deducted like a payment instead of blocked like every other rental company does. You will carry the risk of currency conversion and you will have to wait for the refund for several days! 3. We had to sign the contract including protocol of the car before even seeing it. The odometer was wrong by 500km, the damages were not in the protocol. 4. We had a rental contract until 1pm on the day of departure. At 11am, we did as instructed and had the car inspected by the personnel on the parking lot - the lady wearing a Top Car T-shirt checked everything, confirmed and packed the keys in an envelope. We asked if everything is fine and she told us yes and that we can leave. Two days later, when the deposit still wasn’t refunded, I received a text that Top Car thinks I returned the car late and they ask 44€ extra, which is more than double the daily rate. Not that I would pay even a single extra Cent! I sent them all the prove that I returned the car at 11am, since my flight left at 1:15pm but they didn’t reply anymore. Today they deducted 44€ from the 700€ deposit They never replied ever since. They’re criminals!
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
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