TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 26 |
| Sep 24 | 3.2 | 23 |
| Oct 24 | 3.4 | 24 |
| Nov 24 | 2.1 | 28 |
| Dec 24 | 1.8 | 31 |
| Jan 25 | 2.4 | 24 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.6 | 46 |
| Apr 25 | 1.9 | 33 |
| May 25 | 3.1 | 29 |
| Jun 25 | 2.9 | 22 |
| Jul 25 | 2.6 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +1% | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).
500 reviews of TopCar. Filter by what matters to you.
Große Abzockfirma !!! Geben Autos raus, die kaum Luft im Reifen haben ! die total verbeulten Autos haben kein Ersatzrad !! Im Falle einer Reifenpanne, werden Pauschal 300 € fällig Unfreundliches Personal , spricht nur spanisch ! Diese Horror-Firma scheinen alle zu kennen ! Nie eine Warteschlange bei Topcars, alle anderen daneben gut frequentiert. Auf solche Betrüger fällt man nur einmal rein !
Vergognosa pantomima dell impiegato predisposto al pubblico nell aeroporto Tenerife sud che ci ha rifilato di sua iniziativa il servizio NON RICHIESTO di una prestazione assicurativa spacciandola per una cauzione sul pieno di benzina una volta restituito l auto .alla richiesta in inglese di mia moglie e successivamente mia ha risposto in spagnolo e gesticolando di stare tranquilli che era per la benzina … VERGOGNA ! Per 56 euro dato che torneremo alle Canarie perderete giustamente noi e i nostri amici come clienti . Truffatori e anche poco lungimiranti !
Le 21 novembre 2024, topcar nous avait remis une voiture sans frein vous avez bien lu sans frein ! Location 736626105. Au début on entendait du bruit quand on freinait mais on ne savait pas ce que c'était. Ensuite on sentait une odeur de brûlé. Nous avions eu très peur. Nous nous sommes arrêtés sur le premier parking. Ne parlant pas espagnol nous sommes allés demandés de l'aide dans une boutique. Un gentil Monsieur parlant français avait appelé topcar à notre place. Il avait regardé le pneu devant et nous avait dit qu'il n'y avait plus de frein que nous freinons directement sur la plaquette d'ou les bruits et les odeurs de fumées. Le Monsieur était le patron du garage dans lequel nous étions rentrés pour demander de l'aide. Car dans la panique nous n'avions même pas vue que c'était un garage automobile. Topcar ne nous avait pas envoyé de dépanneuse. Il fallait revenir avec la voiture pour nous en donner une autre. Pendant le retour a chaque coup de frein c'était la panique de provoquer un accident ou que la voiture prenne feu a cause de cette odeur de fumée. On avait comme même réussi à y arriver et aucune excuse de topcar comme si c'était normal ! En attendant la nouvelle voiture nous surveillons que topcar ne la redonne pas à une autre personne. Nous avons bien insisté avec une personnelle de topcar qu'il ne faut pas redonner la voiture à une autre personne. Je pense que c'est une technique pour faire payer les gens car avec un tel niveau d'usure ce n'est pas possible que les personnes d'avant n'ai pas signalé. Fuyez, fuyez
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 57% are 1–2★.
Une honte ! Notre avion a eu du retard le soir (arrivée à 1h du matin) ; je les ai appelés en avance pour prévenir et ils m’ont dit qu’il n’y aurait aucun problème mais tout était fermé, le téléphone ne répondait pas et personne pour nous guider. Nous avons dû prendre un taxi alors que j’avais payé les frais d’arrivée de nuit !!
Fik ikke den bil vi havde lejet halvanden måned før rejsen men en i en samme katagori, hvilket var utrygt da jeg ikke er vandt til at køre det mærke. Ingen forståelse fra personalet. Skulle betale depositum på 5600 kr selvom vi havde tegnet ekstra forsikring mod det. Bilen var beskidt indeni og tydeligvis ikke rengjort fra sidste udlejning. Vi blev bedt om at tage billeder af skader på bilen før og efter, og der var mange små skader og ridser. Da vi fik depositum tilbage manglede der 82 kroner, som de har taget for ulejligheden.
We hired a car from Top car Tenerife south airport on 2 November 2024, we arrived at the desk only to discover at least 60 people in front of us, we queued for over 90 minutes. Paperwork completed and we walked over the the parking lot. I was told our car was being washed and that it would be 15 minutes, so we waited…..after 25 minutes I went back to see what was happening, reminding the member of staff it was now over 2 hours from the start of our scheduled contracted pick up time, miraculously he then handed us some car keys. It was dark by this time and hard to examine the condition of the car, I used the torch on my phone and the car was covered in scratches, scuffs and dents, I told the attendant, he wasn’t interested in going round the car with me and recording the damage, he just said “video it and show us on return”. During the weeks rental we noted the breaks sounded like the front pads were worn out. We returned the car on the 9th, car attendants again looked like the couldn’t be bothered, just leaning up against other cars watching us park and not bothering to come over, I went into the office to ask if someone could come out, 2 of the women looked at me like I was dirt on their shoes, and told me to go outside and find someone else……incredibly rude attitude. Someone eventually came just looked at the fuel gauge nothing else, I wasn’t giving paperwork (like other hire companies do), I felt I had no proof that I wasn’t going to be blamed for the damage, he just said “all ok” and walked off. I noticed on my credit card rather than preauthorising the excess, they put it through as a transaction (every car hire or hotel I’ve ever used pre authorise, then the amount just drops off your account after a few days). A few days after my return from holiday a credit went on for £11 less. I know it’s not much difference, but if they are doing that to everyone, it’s a lot of money to be skimming off people (I’m sure their response will be “it’s the exchange rate” as they have done on other reviews) I will NEVER rent a car from this company again. Update: after seeing the response from Topcar…..I rest my case…..blaming the bank/exchange rate. Please read all the other reviews on here before you book with them.
Don’t use this company. They don’t refund the full amount of the 900 euro deposit and give no reason or explantion
Prinzipiell alles gut geklappt. ABER! Wund hat eine Frau einen kleinen Kratzer reingefahren, kein Problem die Polizei hat alles aufgenommen und die Frau hat ihre Schuld zugegeben. Trotzdem behaltet TopCar die 900€ komplett ein für einen kleinen Kratzer (nicht unsere Schuld). UND sie geben uns keine Rechnung für unsere Versicherung, damit wir den Fall einreichen können?!?
Havde lejet bil i lufthavnen på La Palma. Alt var klar ved ankomst - kun en person i køen foran os. Fik bare spørgsmål om køb af selvrisikoforsikring en gang og ingen yderligere overtalelsesforsøg, da jeg bad om at betale depositum i stedet. Fik nøglerne og fandt bilen, hvor den skulle være. Ved aflevering skulle vi bare aflevere nøglerne og fik at vide, at de ville gennemgå bilen senere. Dagen efter var depositum tilbage på min bankkonto.
Hi TopCar team, I'd like to ask if you've had the chance to refund the car rental in Lanzarote Airport on 28 Sep - 6 Oct 2024, back to Opodo/ CarTrawler (the agency through which I booked TopCar)? I've called TopCar before the pick-up time to cancel due to Opodo/ CarTrawler didn't make clear the driver license requirement before booking, and the TopCar agent helped cancel and told me to ask Opodo/ CarTrawler for the refund, but they didn't refund me. Thank you.
Sehr schlechte und unfreundliche Autovermietung, haben bei der Anmietung trotz online Checkin sehr lange warten müssen, Personal war unfreundlich bei der Abgabe. PKW war schmutzig, Heckwischer, Scheibenwischwasser und Reserverad fehlten. Kaution wurde geblockt und zusätzlich abgebucht, also doppelt berücksichtigt und erst deutlich verzögert erst auf mehrmalige Intervention zurück gezahlt. Nie wieder.
Worst experience ever dealing with a car hire company. Although the car was great, I was told on return that my deposit would be processed that day and should be in my account within a few days. After spending 6 weeks chasing Topcar & Booking.com for the deposit, I finally got it returned today. Topcar was saying it was my bank to blame, but it wasn't. All booking.com done was to tell me to wait 28 business days before complaining again if not resolved. Car returned on the 26/09/2024 and today is 08/11/2024. Absolutely ridiculous. My advice is stay clear of the company.
Es ist wahrscheinlich für Jeden erstmal sehr unangenehm, wenn man mit dem Auto abgeschleppt werden muß. Herr Lommatzsch von der Fa. Top Car kam gleich mit einem Kran und schleppte das Auto in eine von mir benannte Werkstatt. Er wirkte auf mich sehr kompetent und hilfsbereit, so daß ich quasi Glück im Unglück hatte. Alles top! Deshalb 5 Sterne:)
We picked up our car at Tenerife Sud Airport. We got probably the worst car in the carpark. Many others who were in the same queue as me left in nice new cars but we got an old, very basic car with lots and lots of dents, bangs and scratches. It was still in the same category I booked but nothing like the quality of car others in the same queue as me were getting. It is my view that as we didn't purchase the additional insurance from Topcar (we had third party additional insurance) they punished us by giving us a really poor car. Before taking the car we went back to the Topcar office in the airport but they refused to change it. I have no proof that this is the reason however it is the only thing that makes sense given the Topcar car park was full of nice cars, none of which were allocated to us.
Hired a car in gran Caneria Las Palmas airport. Took a £240 deposit refunded £140 with no explanation the car had an engine management light on when I collected the car but no one is there to greet you they just pass you the key. Will never book with them again
Vi havde booket en Kia Rio eller lign. bil via TopCars i La Palma lufthavn. Med “all inclusive” forsikring, ekstra chauffør og barnesæde. Skranken var lige ved kuffertbpndet og der var kun 1 person foran os i køen. Vi fik en Kia Rio med 48.000 km, bakkamera, Apple CarPlay og fungerende aircon. Alt fungerede som forventet. Måske vi skulle have betalt lidt mere og fået en bil med turbomotor. Lidt uoverskueligt at finde ud af at returnere bilen men alt gik godt.
Stundenlanges Warten bei Abholung des Wagens auf Teneriffa um ca 14 Uhr. Unbrauchbar
1 hour wait at pick up. Despite the fact i joined the queue at 10.30pm i was charged a late fee (30 euros) for picking up after 11pm. Not good practice. Drop off was good. Car was fine.
Buen precio, inmediatez en la entrega. Personal simpático. Coche muy nuevo. Sólo dos cosas a corregir: - No tenía líquido limpiaparabrisas - El coche estaba sucio por fuera - La alfombrilla estaba muy deteriorada (Bueno, son tres cosas, no dos)
We picked a car at Teneriffa South airport. As soon as we got to the highway, the car started to give a loud signal with no warning lights. The signal appeared repeatedly. Eventually, we realized that the engine had overheated, and we pulled over to the side of the road. It turned out that there was no cap on the engine’s expansion tank and apparently no fluids either. We tried to contact Top Car—unsuccessfully! The company has one phone number that alerts but doesn’t answer. After a while, the call is directed to voicemail, which promises to get back to you if you leave a message. Now a full day has passed, and no one has contacted us! The contact form on the website says, ‘Oops! Something went wrong. Are you a robot?’ We eventually managed to send a message through that, but we haven’t heard anything back from the company! NEVER AGAIN THIS COMPANY’S CAR FOR US!
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
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