Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.9	1,000	100%	+0.4	● Low

2.9 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.9▲ 0.4
12-month avg: 2.6
All-time: 2.9
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
TopCarThis company	2.9 out of 5 (fair)	100 out of 100	2.9 out of 5 (fair)	2.2 out of 5 (poor)	2.6 out of 5 (poor)	+1%	1,000
Routes Car Rental	3.4 out of 5 (fair)	100 out of 100	3.6 out of 5 (good)	2.4 out of 5 (poor)	2.4 out of 5 (poor)	—	1,000
GO Rentals New Zealand	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.5 out of 5 (good)	4.4 out of 5 (good)	—	1,000
Lava Car Rental	4.6 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,000
Wiber Rent a Car	4.6 out of 5 (good)	67 out of 100	4.8 out of 5 (good)	3.8 out of 5 (good)	4.8 out of 5 (good)	—	998

Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).

Tremayn Nowell

1 review

Oct 14, 2024

Impressed after a difficult start

Rocky start that got better. After understanding the 700 euro deposit scheme , which I thought unusual , I went to collect my car . The car I was offered was extremely dented and I insisted they change it . This was done without any issues . The Citroen we were offered had a few dents which weren’t noted on the rental agreement and we were told to video . The petrol was nearly on empty , which we took a photo of , and we were informed that we needed to return the car like for like in petrol terms ( a difficult thing to do as you know where you stand when you receive a car full of petrol it is easy to return it full ) So after 10 days enjoying the lovely little Citroen car we returned it 13/10/24 at 10 am . I offered to show the video we originally took to show that no new damage had occurred . This was not necessary , the member of staff checked the car and petrol ( no idea how they new the petrol level or condition of car as nothing was noted on the original rental agreement ) Any way , I was informed that all was good and my deposit would be returned in full . Just to pacify my worry’s I took a photo of the petrol level and a full video of the returned car . I was amazed to discover the following morning 14/10/24 at 8am that the full 700 euros was back in my account . WOW !!!!! I used a WISE card/app ( you get no charges and market fx rates )to make my deposit as you can hold funds in any currency . So I paid 700 euros and received 700 euros back . This wont be the case if you use a credit card as I estimate with extra charges and FX rates will cost you a further between £50 and £100 . So once you understand how Topcar operate , and stand firm on the quality of the car they offer you , they were excellent value for money and returned the deposit speedily ( under 24 hours and I returned the car on a Sunday ! ) So well done Topcar , I will definitely use you again and recommend you , though the 700 euro deposit scheme maybe a challenge for some people .

Report

Month	Average	Reviews
Aug 24	3.0	26
Sep 24	3.2	23
Oct 24	3.4	24
Nov 24	2.1	28
Dec 24	1.8	31
Jan 25	2.4	24
Feb 25	3.0	24
Mar 25	2.6	46
Apr 25	1.9	33
May 25	3.1	29
Jun 25	2.9	22
Jul 25	2.6	19

TopCar reviews & trust report

TopCar has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 196 positive reviews

Top complaintsof 286 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Satisfait

Peter

Great service at Playa Del Ingles office

Alternatives to TopCar

Routes Car Rental

GO Rentals New Zealand

Lava Car Rental

Wiber Rent a Car

Snap Rentals

JUCY Rentals

The CrowdTrust Experience⭐

Una experiencia muy positiva

Impressed after a difficult start

Honest company - Great experience

Terrible

Honestly could not have been easier

Anders Worre

Einmal und nie wieder

“No” a Top car

TopCar auf Fuerteventura – unkomplizierter Service und freundliches Personal

Mai più!

Billeje på Gran Canarie

Schnelle gute Abwicklung

Kaution wird direkt abgebucht

Booked a car in Arrecife

I would recommend this company

Unreliable if car has a problem…

Wir waren sehr zufrieden mit Service und Leistung

About TopCar

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