TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 26 |
| Sep 24 | 3.2 | 23 |
| Oct 24 | 3.4 | 24 |
| Nov 24 | 2.1 | 28 |
| Dec 24 | 1.8 | 31 |
| Jan 25 | 2.4 | 24 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.6 | 46 |
| Apr 25 | 1.9 | 33 |
| May 25 | 3.1 | 29 |
| Jun 25 | 2.9 | 22 |
| Jul 25 | 2.6 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +1% | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).
500 reviews of TopCar. Filter by what matters to you.
Malgré une attente un peu longue pour récupérer la voiture, c'était parfait : voiture neuve, second conducteur sans frais supplémentaire, prix particulièrement compétitif. Je recommande vivement
Wir haben am Flughafen Fuerteventura ein defektes Auto bekommen (Batterie). Mit diesem Auto sind wir dann liegengeblieben, und es wurde uns dann Starthilfe von einer Fremdfirma gegeben. Wir fuhren mit dem defekten Auto, wieder zum Flughafen, um dieses umzutauschen. Da angekommen, versuchen dann zwei Mitarbeiter, der Firma dieses Auto zu starten, ohne Erfolg. Wir bekamen ein anderes Auto zu Verfügung gestellt. Am Abreisetag gaben wir dann das Ersatzauto wieder ab, und uns wurde gesagt, dafür müssten wir zusätzlich 150,- Euro zahlen. Das gesagte defekte Auto war angeblich nicht defekt, ich hätte bei Starten den Teppich unter das Kupplungspedal geschoben, deswegen startete das Auto nicht. Eine unglaubliche Geschichte, was dann die zwei Angestellten, wohl auch falsch gemacht haben. Die 150,00 Euro wurden von der Kaution einbehalten, und ich habe diese bis heute nicht zurück.
Gran Canaria, molto efficiente il servizio, ho prenotato e fatto check-in online, consegna della vettura ( quella che avevo scelto io) rapida. Auto perfetta e pulita. Tre stelle perché la riconsegna è stata un incubo. Non ti danno nessuna istruzione, sono arrivato al mattino presto nei parcheggi del car rental, non c’era un posto libero in quelli dedicati. Nessun cartello su come fare. Zero. Avevo anche mandato una mail due giorni prima, nessuna risposta.
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 57% are 1–2★.
Aeroporto di TFS. Cortesi e cordiali. Super efficienti. Mi hanno anche risolto un problema causato da un altro noleggiatore.
We hebben onze auto op feurteventura gehuurd voor 2 weken via hun site. In de reviews stonden veel klachten over huren via andere sites (booking.com oid) dat er dan nogmaals verzekering moest worden betaald. Ophalen en wegbrengen ging prima. Enige minpunt was dat de auto redelijk beschadigd was toen we hem kregen. Verder reed ie prima.
Facile da trovare all’uscita dell’aeroporto sud di Tenerife, ci è stata consegnata l’auto da noi prenotata quasi in riserva. La riconsegna doveva avvenire all’aeroporto nord di Tenerife, non ci è stata data alcuna informazione riguardo dove depositarla e abbiamo girato 30 minuti per l’aeroporto prima di trovare il luogo esatto, rischiando di perdere il volo, entrando e uscendo dai parcheggi pagando i pedaggi. Abbiamo provato a chiamare l’assistenza clienti che non ci ha minimamente degnato di una risposta.
Alquilamos un Jeep en Tenerife Norte. Al ir a recogerlo, en una mesa de picnic a la intemperie a las afueras del aeropuerto, nos dicen de malas formas que no está disponible y nos dan un Seat Ateca ((!!!??) que según ellos es de categoría similar. Al final tienes que tragar o perder la reserva ya que "está indicado en las condiciones". Muy mala atención y trato a los clientes, cero empatía. No volveremos.
Decidí finalmente alquilar el coche con esta compañía (a pesar de las opiniones publicadas). Resumiendo en mi caso Aeropuerto Tenerife Sur todo ha sido perfecto: Trato correcto y amable, todo muy bien explicado igualmente en la entrega del vehículo. Pongo cuatro estrellas porque efectivamente tuve que esperar cerca de una hora a ser atendido (incluso haciendo el checkin online) quizás en fechas y horas puntas puedan poner más gente en la oficina). Lo dicho todo correcto y sin ningún problema.
auto gehuurd in Gran canaria via Car Jet voor zeer weinig geld iets van 60 eur incl all risk verzekering. Bedrijf zit in luchthaven zelf, hebben vrij moderne autos. Auto snel ontvangen en bij inleveren ze hebben niet een auto gecontroleerd @ u heeft toch all risk verzekering@ Kortom heel terveden met deze bedrijf
Nicht zu empfehlen, zumindest auf Teneriffa, haben den Wagen niedriger Klasse bekommen als bestellt, keine Entschuldigung, keine Erstattung, der Wagen war dreckig, ohne Wasser in der Sprühanlage. Fühl man sich regelrecht verarscht. Vermutlich absichtlich günstiger als andere Anbieter angeboten, um dann dir einen schlechteren Wagen zu geben als bestellt, in der Hoffnung, der Kunde schluckt das, weil es doch relativ günstig war. Wladislaw Janzen
Son mala gente y mala fé sin empatía. Sólo les interesa el dinero. Uvo en mal entendido cuando fui echar combustible, la empleada me entendió mal,de medio depósito que tenía que echar me lo lleno. Ya no podía hacer nada. Lo he reclamado si me podían devolver la diferencia y me contestan que ellos no se hacían responsable de mis equivocaciones, pero veo que si les interesa beneficiarse de mi equivocación. Usureros
Used TopCar for the second time & I was again very happy with the service ,the collection & return of the car was easy & straightforward. The car was as described and the staff at the airport were lovely people.Highly recommend them .
Se me olvidó el carnet de conducir. Fui a la Guardia Civil con una chica de TopCar para que comprobaran q todo estaba en regla. El agente lo comprobó y les dijo que no había problema y ellos no quisieron darme el coche que había pagado. Gracias a otra agencia de coches (canarias.com) y a un chaval muy majo que me atendió pude disfrutar de mis vacaciones con mis hijos en Canarias. Ni se os ocurra alquilar un coche con esta gentuza.
Wir hatten über das Portal Check24 einen Mietwagen für den August 2024 gebucht. Nachdem Online Check in im Vorfeld war die Abwicklung am Flugahen Las Palmas/Gran Canaria recht schnell und unkompliziert. Wir erhielten einen Hyundai Bayon mit ca 26.500 KM auf dem Tacho. Wie immer war der Wagen soweit Sauber, jedoch ein bisserl Schmutz ist irgendwie immer in den Mietwägen. Eine Sitzerhöhung für unsere Tochter haben wir ohne zusatzkosten Problemlos erhalten. Der Mietverlauf war ohne Probleme und auch die Rückgabe im Terminal am Flugafen war schnell und unkompliziert. Ich kann TopCar zum jetzigen Zeitpunkt weiterempfehlen.
Couple of things; Careful if you're renting a car with a roof rack for surfboards. I presumed I was getting a car with a proper roof rack? No it was a strap one that needed to be strapped to the roof through the doors, no mention of this on website. Not great at 11.30 at night trying to sort that out with no instructions. Actually had to unscrew the radio aerial on the roof to accommodate it also. Booked a group 3 Kia Stonic or similar. When I arrived I was given a citroeon C3, how is this even in the same group? The kia stonic is classed as an SUV, read the reviews of both cars, very different luggage space. Let's face it, most people are on holiday and have booked cars primarily based on luggage space. Everyone had to have a suitcase on their lap to the resort including my elderly Mother in law, not great. I think it must mention this somewhere on the website to be fair but be careful if paying with a debit card because they actually take your deposit, not hold it! I guess I overlooked this but have NEVER come across this before and ive rented a fair share of cars across Europe and Australia. Usually 2 transactions, 1 for the rental which is taken and 1 for the deposit which is held, bit naughty that. Must have thousands of customers money sitting in their banks on a daily basis earning interest. Careful when returning cars to Tenerife South. Very poor signposts, airport staff are aware. If you drive in to wrong carpark you will need to pay your ticket to exit and get in the right one. Generally poor reception on arrival, poor instructions to get to the rental car. No damage filled out on paper receipt when there was already damage on car. No one to look round car with me, just sent away from the airport terminal into the night. Car was about 2/3 full of petrol, told to return with similar amount? This isn't an accurate way of returning cars, should be full tank and return full. No one really checked car with me on return only fuel so I had to leave Tenerife knowing this company still had 700 pound of my money in a deposit and not knowing whether they would charge me for any damage (which was already on the car!) But when the handover or handback isn't carried out correctly how can I prove anything?? Not great for the overthinker all holiday! I'd be dubious to use again after my experience.
Me parece un robo q por un pinchazo cuyo coche no llevaba rueda de repuesto lo cual al contactar con topcar para la incidencia me envien una grua y me cobren 375 euros alegando q tengo q abonar el servicio de grua y el pinchazo. Se supone q el coche alquilado tendra un seguro de asistencia como todos los vehiculos. En fin ya hize la reclamacion correspondiente y aun no he recibido respuesta ni detalle del cobro descontado de los 900 euros de fianza que me han pedido. Veo q hay muchas opininiones de gente descontenta y creo q es razonable por lo menos por mi parte no volvere a ser cliente de topcar.
Inizierei con fare i complimenti a tutto lo staff con cui ho avuto l'esperienza nel noleggiare l'auto, e chi lavora dietro le quinte. Tra tutte scelgo La Professionalità e quella parola che raggruppa quella sensazione emozione che un cliente spera di trovare quando decide di scegliere un'azienda in cui offre qualsiasi servizio. Nel mio caso l'auto che mi ha permesso di fare la mia vacanza in Gran Canaria. La mia esperienza da subito positiva perché ho avuto da subito contatti telefonici e email, per chiarimenti. Bravo Alvaro. Il ritiro giorno 12 Luglio e stato reso semplice grazie alle ragazze della reception, dato che lo Spagnolo non lo mastico cosi bene. Vettura conforme alla prenotazione che avevo fatta, un po' kilometrata ma l'ho vista in maniera positiva che mi faceva rispettare i vari limiti di velocità. Ma gli interni e la scocca fuori era nuova, mi era stato segnalato dal ragazzo che probabilmente è ITALIANA di origine, il suo nome credo che iniziasse con la "C" mi scuso ma non ricordo il resto, anche per iscritto sul foglio che rilasciano sulla carta una ammaccatura piccola sul paraurti. Avevo la tipica assicurazione FULL, ed ero Tranquillo. La consegna avvenuta il 12 Luglio consegnando solo le chiavi con auto parcheggiata nei loro box. Ma quando poi si tratta di ricevere la caparra , mille pensieri chissà se andrà a buon fine? Risultato e ringrazio brava la ragazza anche' essa ITALIANA, che purtroppo non ricordo neanche l'iniziale per citarla, ma credo che fosse la responsabile dell'area amministrativa, ufficio ubicato al -1 dei parcheggi dell'aeroporto. Caparra ricevuta direttamente sul conto dopo 3 giorni. Con questo lo consiglio vivamente, grazie ragazzi della TOP CAR aeroporto di Gran Canaria(LAS PALMAS).
Ritirata l’auto prenotata con Booking, mi è stata consegnata una macchina che dire rottame sarebbe un complimento; Mezzo con freni che fischiano, volante che trema durante la guida, non tiene la strada; un pericolo! Avevo letto buone recensioni sull’’autonoleggio ma evidentemente… Topcar, prima volta e anche ultima.
We vonden een goede deal bij topcar. We kozen voor een Seat Arona aut. (Of vergelijkbaar) met volledige verzekering zonder eigen risico. Er was op het moment van boeken een kortingsactie van 15%. Bij aankomst in Fuerteventura gemeld bij de balie, en binnen 5 minuten was alles geregeld. Helaas bleek de Arona niet aanwezig en kregen we een DS3 Crossback, deze auto is vanbinnen veel kleiner dan een Arona. Zelfde klasse volgens TopCar. Ons gezin van 4 volwassenen en koffers paste niet in deze auto. Terug naar de balie en gevraagd voor een andere auto, dezelfde klasse was niet meer aanwezig maar het was mogelijk een groter model te kiezen (tegen bijbetaling uiteraard). Gekozen voor een Hyundai Tucson, deze auto was zo goed als nieuw met 1500km. En ruim genoeg voor 4 volwassenen met bagage. We hebben 12 dagen plezier van de auto gehad en zonder problemen weer ingeleverd. Let wel op, op Fuerteventura zijn veel zandwegen en het rijden daarop is op eigen risico. Dit word aangegeven bij het ophalen van de auto! Dus TopCar, wees duidelijk in de verschillende modellen die in een klasse vallen (ze kijken dus niet naar formaat binnen het segment werd ons verteld), dat voorkomt verassingen! Al met al zullen we topcar de volgende keer weer overwegen.
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
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