TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
TopCar receives a mixed response from customers, with many expressing dissatisfaction regarding service and vehicle conditions. While some reviewers highlight positive experiences, such as friendly staff and good vehicle quality, others report significant issues.
Complaints frequently mention unexpected fees, particularly concerning deposit retention, with several customers feeling they did not receive their full deposits back despite returning cars in good condition. Additionally, there are serious concerns about the condition of the vehicles, with reports of receiving dirty or damaged cars. Some customers also describe poor communication and lack of support from the company during their rentals. Overall, while there are commendable aspects of service, the negative experiences dominate, leading to a generally unfavorable impression of TopCar.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 26 |
| Sep 24 | 3.2 | 23 |
| Oct 24 | 3.4 | 24 |
| Nov 24 | 2.1 | 28 |
| Dec 24 | 1.8 | 31 |
| Jan 25 | 2.4 | 24 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.6 | 46 |
| Apr 25 | 1.9 | 33 |
| May 25 | 3.1 | 29 |
| Jun 25 | 2.9 | 22 |
| Jul 25 | 2.6 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Einfache Buchung im Internet, freundliche Mitarbeiter am Schalter beim Abholen und Abgeben”
“The service was good, fast pick up and fast drop off but we took the car back in the exact condition it was picked up...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +1% | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: TopCar is #5 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.2).
500 reviews of TopCar. Filter by what matters to you.
Reserved and payed for a car at 10 o clock, now we are waiting in long long line and we wont take it for 2-3 hours more, because the line is barely moving! Horrible and without any sense! We cannot even tell them to put our money back and change it. Great time to spend on your holiday, waiting in a row hours after my reservation. Never again.
Muy contentos por haberles elegido. Todo el proceso de recogida y entrega del vehículo fue muy rápido y nos explicaron todas las condiciones y dudas muy amablente. En nuestro caso, tuvimos un golpe con otro coche y todo el proceso de dar parte y demás fue muy sencillo, además, nos cambiaron el vehículo sin ponernos ningún problema. Sí que es cierto que nos retuvieron 200€ a modo de depósito, pero nos los han devuelto el mismo día de entrega del vehículo (a pesar del percance que tuvimos con nuestro coche) Tenemos muy claro que si volvemos a Canarias en el futuro, repetiremos!
I feel like some of the reviews left on here do not give a correct view of TopCar. I too read some of the feedback after booking before I left the UK bound for Gran Canaria and felt quite apprehensive about getting there based off what I had read. However, the service we received was top class! We arrived at 8pm on the 4th July 2024 along with 2 other UK flights around the same time as ours. I expected there to be a queue at the TopCar counter, but we were the only ones, so got seen to straight away. The gentleman at the counter greeted us with open arms, and promptly took my passport and driving licence and got the keys for our car. We booked a Mini Cooper Convertible Auto and we got the exact car we had paid for. Swiftly paid the money via Credit Card, I had read the terms and conditions before booking and knew about the deposit, so we opted for the super insurance, it’s a no brainer if you ask me. Even with the super insurance, it doesn’t work out anymore expensive than any of the other rental companies. No deposit required if you’re paying on credit card, so that’s why we opted for that. The car itself was spot on, there was absolutely no damage on the car at all. It was a 2021 model with circa 60k km on the clock, but looked great! Returning the car on 9th July was just as simple, there is a petrol station just outside the airport and we filled the car back up before going into the airport. There is plenty of signage around when entering the airport pointing you where to go. Went to the desk, dropped the keys off, and off we went. Perfect! We had no issues at all with any of the booking! We are due to come back to Gran Canaria soon and will definitely be booking our car hire with Top Car again. I did leave my girlfriend’s travel neck pillow in the boot of the car so if you read this TopCar, you can have that for free. Haha!
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 57% are 1–2★.
Shitcar passt wohl besser. Auto war Schrott und Kaution wird nicht von selbst ausgezahlt nie wieder!
The car hire had been booked with Booking.com after I had arranged accommodation through them. I collected the car, which I think was a Hyundai i20 with approximately 28,000+ KM mileage. There were small dents in several places and scuffs on front side bumpers and rear bumpers. Those scuffs didn't really bother me as I know how some hire cars can be treated over their lives. I took photos of the body work as usual. The paperwork stated petrol was 'Full' tank. The actual tank was 1/2 full. I questioned this and they were adamant it would be fine to bring it back 1/2 full. When I drove away there was a rubbing sound coming from the front of the car. When I applied the brakes the sound was horrendous. I could tell that it was the sound of metal on metal, which told me there was no brake pad material remaining on the front brake pads. I work on cars for people, as well as my self, and have come across this before. I drove around the car park one way system to take the vehicle back and purposely pulled up near one of the TopCar employees, who was inspecting a returned car, so she could hear the sound. She looked concerned too. The car was replaced with KIA RIO, in much better condition and actually clean outside and inside. Why did they select for me one of the oldest and most battered cars? Compared to a lot of the cars parked up and in the process of being returned It was by far the worst of all. I also wonder what would have happened if a less knowledgeable person actually took the vehicle and continued using it for their holiday. The thought of them coming down from a trip up Mount Teide with the brakes in that condition? I never got an apology for all the inconvenience or even the offer of an upgrade for it.
Patético servicio si se te avería el coche y pasan las 21h dejan de responder empresa con personal mal educado y sin veracidad en su respuesta das un parte de avería a las 17.00 y a las 21.30 dejan de responder sin darte solución. Evitar usar esta empresa.
Haben ein Auto von TopCar über Check24 vom 29.05.-12.06.24 gebucht. Nach der Ankunft am Flughafen auf Gran Canaria konnten wir bereits nach 10 Minuten den Mietwagen in der gebuchten Klasse in Empfang nehmen, alles sauber, zu 7/8 betankt mit ein paar kleinen Kratzern im Lack. Diese wurden im Übergabeprotokoll bereits gekennzeichnet. Die 700 Euro Kaution wurden unserer Kreditkarte gleich belastet und abgebucht. Dieses Vorgehen war uns aber auch bekannt. Bei der Rückgabe des Autos schaute ein freundlicher Mitarbeiter kurz alles von außen an, kontrollierte den Benzinstand und bereits am gleichen Tag wurde die Kaution wieder erstattet. Wir können Topcar empfehlen, alles bestens gelaufen und wir werden im September auch wieder einen Mietwagen über diesen Vermieter ausleihen.
We booked a Citroen C3 aircross vehicle for a week. Having booked a hire car the last few times on holiday I knew to expect to either pay an additional fee for full insurance cover or to leave a very hefty deposit. TopCar was no different, bit it shouldn't come as a surprise as every hire car company does the same thing and it was a very reasonable price. Overall I paid around 60 Euros for a week with full comprehensive cover and no deposit, absolute bargain. There was no wait when we went to pick up the car, they have an office next to arrivals and you are then directed to the pickup office in ground floor floor of the multi-storey car park. Overall took less than 10 minutes and we were in the car ready to go. The car itself was exactly as described, fairly new with only 25000km on the clock, and very clean. Drop off was even easier, although we did drive 3 times around the airport trying to find the drop-off point despite there being plenty of signage so that one's on me :) But it was literally a case of dropping off the keys and confirming I'd filled up with petrol. Great friendly service at an absolute bargain price.
No he visto una agencia de alquiler de coches mas CHAPUCERA, SINVERGUENZA Y ESTAFADORA que Topcar. Alquilé un coche en el aeropuerto de Tenerife Norte, un C3, y me obligaron a coger otro "similar", aprovechándose de que estábamos "vendidos" porque no había otra opción. que andaba menos que una Gucci. La persona que me atendió, por ser benevolente con el tiempo verbal, ni pasando un casting la hubiesen encontrado mas borde, desagradable y peor profesional. Tuve que pedir una hoja de reclamaciones para hacer constar el atropello mafioso al que fui sometido. A la mitad del papeleo, llevado a cabo en el rincón mas cutre del aeropuerto, la susodicha me dice que tengo que contratar con ellos un seguro a todo riesgo o dejar en depósito SETECIENTOS EUROS. Yo ya tenía contratado un seguro a todo riesgo. Seguro que tuve que tirar a la basura y tragar con el de los mafiosos de topcar porque si no, no me daban el coche. Contrato su seguro (CUARENTA Y PICO DEL ALA...), lo pago con tarjeta, que acepta el cobro, y sin venir a cuenta la operaria extorsionadora apunta todos los datos de mi tarjeta en una hoja y cuando le pregunta el motivo de esa anotación me dice que es el protocolo y que si lo quiero así, bien, y que si no, no hay coche! Desde aquí exijo la devolución del dinero cobrado por el seguro que me obligaron a contratar y la demostracion fehaciente de que se han destruido los datos de mi tarjeta, NUNCA CONTRATEIS CON TOPCAR!!!!!!!
My daughter and I rented a car for 2 weeks in Lanzarote. The personel at the desk and out on the lot were exceptionally friendly and helpful. The pick-up and return were extremely easy. The car we received was slightly bigger than what I had reserved which was fine and the condition of the car was fair. There were scratches and a small dent in drivers door and the inside didn't look cleaned well. I took photos of everything just in case there was an issue later but no one seemed bothered. They surprise you with the insurance though which I didn't like. You either had to pay them a €700 deposit OR a one time, non-refundable fee of €84. We chose the 84€ because we didn't want to risk not getting most or all of our deposit back. Lanzarote and Fuerteventura are filled with dirt-access roads to beaches and so. Anyway, all in all we had no issues.
Die Bewertung gilt für TopCar Flughafen Fuerteventura. Pro: Die Buchung über booking.com verlief problemlos. Der Wagen selbst war neuwertig und innen gut gepflegt. Im Großen und Ganzen verlief alles problemlos. Contra: Im Wagen findet man keine Betriebsanleitung und die Mitarbeiter erklären einem auch nicht die Funktionen des Wagens oder weisen erst auf Nachfrage hin, dass die Fahrzeugpapiere der Vertrag selbst ist, den man dort bekommt, d.h. die Übergabe ist verbesserungswürdig. Man bekommt den Wagen nicht voll betankt. Stattdessen war meiner zu 6/8 befüllt. Es wäre leichter, ihn voll betankt zu bekommen und ihn wieder vollbetankt zurück zu geben, anstatt der Spielerei mit der Tankfüllung, die bei der Rückgabe mindest wieder wie vorher sein muss. Warum man bei Vollkasko trotzdem 700€ Kaution hinterlegen muss, verstehe ich nicht ganz, vor allem die Kaution wird sofort von der Kreditkarte abgebucht anstatt, dass der Betrag über die Autorisierungsfunktion der Karte einfach nur gesperrt und nach Rückgabe des Wagens wieder freigegeben wird. Die Kaution war am Tag nach der Rückgabe ordnungsgemäß wieder zurückgebucht.
Habe bei TopCar (Aurum Cars) einen Wagen auf Fuerteventura gemietet und bezahlt. Vollkasko ohne Selbstbeteiligung. Als wir dann zur Abholen kamen, behauptete die Frau am Flughafenschalter, dass wir nur Haftpflichtversicherung im bezahlten Preis haben, für Vollkasko ohne Selbstbeteiligung müssen wir noch 84 € dazuzahlen. Da ich erinen Leihwagen nie ohne Vollkaskoversicherung ohne Selbstbeteiligung miete, habe ich die 84 € bezahlt, in der Annahme, dass sich das MIßverständnis klärt. Da die Anmietung über Check24 erfolgte, habe ich mich an Check24 gewandt mit der Bitte um Klärung. Die führen sich nicht zuständig und behaupten, einfach gesagt, dass es sie nichts angeht, wenn wir noch eine Zusätzliche Versicherung abschließen. Das ist in meinen Augen eine vorsätliche Täuschiung von beiden beteiligten Vermieterseiten, von TopCar und von Check24: Mein Fazit: Nie wieder TopCar und nie wieder Check24. Ich kann jedem von dieser Autovermietung abraten.
He alquilado con muchos otros y Topcar son los mejores. Como anécdota comentar que tenía unos rayones muy leves lógicos del uso, pero claro, si a la recogida del vehículo no te informan que ya tienen conocimiento de ello, genera incertidumbre por el tema de la fianza. Por lo demás bien, vehículo limpio y acorde a las características del alquiler. Trato exquisito por parte del personal y mínimo tiempo de espera tanto para documentación como para entrega de llaves. El chico joven pelirrojo de recogida de llaves a la devolución del vehículo, profesional, educado, cualificado y atento, además de muy amable con mi mujer y conmigo. El trámite fue en el aeropuerto de Fuerteventura. Sin dudas repetiré.
coche toyota siete plazas genial limpio a la entrega gasoil adecuado muy amables a la entrega y a la devolucion bien con todas las informaciones del seguro a todo riesgo
In TFS nach langem Flug erstmal sage und schreibe 1,5 Stunden am Büro anstehen. Dann sagen sie mir, dass ich ein Downgrade nehmen soll und dafür einen vollen Tank bekomme. Nach einem Protest kann ich nun irgendwelches chinesische XYZ angeblich aus meiner gebuchten Kategorie nehmen. Es scheint, TopCar kann die vorhandenen Modelle nach Belieben den Kategorieren zuordnen. Oder versuchen Sie mal auf ihrer Webseite rauszufinden, welche Modelle genau zu welcher Kategorie gehören. Geworben wird dort natürlich mit anständigen Modellen. So musste ich nach einer Diskussion einen Upgrade nehmen und bezahlen. Die Pflege der Autos ist unterirdisch. Bei allen Reifen war der Luftdruck zu niedrig. Ein Reifen verlor auch langsam Luft. So musste das Auto nach wenigen Tagen getauscht werden (gegen ein kleineres ohne Entschädigung, versteht sich). Also: Nie wieder TopCar.
A fuir !!! Nous avons réservé notre voiture chez TopCar via RyanAir. Nous avons choisi de prendre l'assurance complète sur le site et j'ai BIEN renseigné mon âge (22ans) lors de la réservation. Du au fait que je sois encore jeune permis, j'ai payé environ 30E en plus sur le site, ce qui était évidemment ok et logique. Mais une fois arrivés sur place, il fallait payer plus de 50E en plus du à mon âge !! Alors que sur mon contrat, il était bien renseigné que je n'avais aucun autres frais supplémentaires à payer ! Leur réponse ? C'est parceque j'ai effectué la réservation sur un site externe ! Et nous n'étions pas les seuls à nous faire berner, les personnes juste devant nous ont également payer 50E ! Un conseil pour avoir une chance de vous en sortir indemne : parlez couramment l'anglais ET/ou l'espagnol car s'ils voient que vous êtes étrangers et qu'en plus vous ne parlez pas très bien leur langue, c'est du pain béni pour eux ! Pour couronner le tout, le personnel n'était vraiment pas souriants, tirait un gueule d'enterrement, pourtant ils devraient être joyeux vu le paquet d'argent qu'ils amassent chaque jour vu leurs techniques commerciales efficaces ! Seuls points positifs (j'essaie quand même de leur en donner pour qu'ils sourissent un peu plus), notre vol a été retardé de 3h et ne nous ont pas (encore) facturé de frais du au retard, et à part la carrosserie abimée à quelques endroits, la voiture était propre et n'a eu aucun problème (au moins ça j'ai envie de vous dire) Bref, si vous voulez visiter l'île de Lanzarote, louez un vélo ! Simple, efficace et ECONOMIQUE !
Bene perché l'assicurazione è semplice, copre tutto e non c'è lo stress di dover controllare la macchina prima, lasciarla super pulita, ecc. Punti negativi sono: - lunghissima fila di oltre un'ora per ritirare l'auto, TopCar è molto popolare ma non ha abbastanza personale all'aeroporto per gestire tutti i clienti in fila - mi si è accesa la spia dell'olio motore. Ho ricevuto assistenza ma nessuno sconto per l'imprevisto. Questo mi ha molto infastidito dato che ho perso tempo, soldi per la benzina e stress.
Hej! Jag rekommenderar 100% top car. Väldigt billigt väldigt fräsch bil. Mycket fint bemötande. Jag kommer 100% att hyra igen och igen. Billigt att hyra fina barn stolar . Jag kom försent två timmar då var det helt okej för dem så länge man meddela dem. Top Car 100%.
Auto gereserveerd via booking.com voor locatie Tenerife. Het begon al bij het hokje. Mevrouw vertelde ons dat we aan de andere kant moesten zijn, daar was een enorme rij. Een aantal minuten nadat wij waren verplaatst begon de medewerker wel andere te helpen, kennelijk nog even de pauze verlengt. We hadden een T-Roc besteld. Bij aankomst werd gelijk gezegd dat we een Mazda 3 kregen, en als tegemoetkoming een gratis volle tank benzine. Erg fijn, maar niet de afspraak. Verzekering hadden wij al betaald via booking.com en werd ons even verteld dat we €900 borg moesten achter laten of nog een keer verzekering kopen. Erg brutaal hoe dit zo kan. Geen aanrader.
TopCar is a car rental company operating in the Canary Islands, specializing in providing a diverse fleet of vehicles for tourists and locals alike. The company offers competitive pricing and the convenience of booking through its website, ensuring a straightforward rental experience. Customers can choose from a wide range of new cars and enjoy services such as free cancellation and payment upon arrival. Catering primarily to travelers visiting the Canary Islands, TopCar aims to enhance mobility for its clientele, facilitating easy access to various destinations across the islands. With a focus on customer satisfaction and efficiency, the company utilizes modern technology and straightforward policies to meet the needs of its users, making it a reliable choice for car rentals in the region.
This profile hasn't been claimed by the business owner.
