Excellent service
Excellent service

Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
Excellent service
We had a lovely house viewing with Akuwa a few days ago. She was very friendly & answered all of our questions. She also gave us information we needed to proceed. Thank you very much Akuwa!
First class service viewing my dream house with Akuwa Arhu! She was very friendly and professional from the outset, answered all my questions and allowed space for me to view at my own pace and take pictures. I thoroughly enjoyed this Truuli viewing experience, Akuwa Arhu is top notch!
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
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Our experience started really well. Ryan was friendly, and attentive and worked really hard to get our property sold. Unfortunately, we were disappointed when he attempted a 'Hard sell to persuade us to use his recommended Solicitor for conveyancing at 3 times the price of the Solicitor we finally chose. Such a shame as things started so well but this left a VERY SOUR taste.
I've just completed a house sale after many months of hassle with the buyers, ex-husband and conveyancers. The only person who was holding everything together, moving things forward and making sure everything was done was Shelley, our estate agent. She showed a superb support, stamina and professionalism in all the questions. As she promised in the beginning, she managed to find buyers super quickly and then handled all the communication smoothly and with maximum attention. Thank you, Shelley! I wouldn't have managed without you.
It's been a pleasure working with Ryan. He's made every effort to make the sale of our house go as smoothly as possible. Ryan has been very accommodating and reliable. Communication has been excellent throughout. Our property was sold on the first open day with multiple offers. Would recommend Truuli to anyone who wants a first class service
I found Truuli to be professional and driven when selling my flat in Sydenham London. After 2 previous attempts at selling and not getting the desired offer with different agents, 3rd time lucky with Truuli! Thanks to Michael Anthony for advice and making it a smooth process
Very professional and knowledgeable.
Buying through Truuli has been a great experience from viewing to completion. Seth is very easy to get along with and kept me updated at every step. Always knowledgeable in regards to any questions, and able to offer lots of advice which has been invaluable as a first time buyer. Thanks again!
Having previously used other estate agencies for sales/renting - There are none that compare to the speediness, proactiveness, and level of commitment Truuli provides. I had the pleasure of working with Leigh on my latest sale who ensured I got the best price. His team provided constant communication and chased all parties on my behalf. Thank you Truuli!
Never had any trouble settling my invoices and Truuli.co.uk TRULY respects their contractors.
All the rooms in the house were very small and the front door was at the side of the house rather than the front. However do one is living in the house so it was clean and tidy.
Excellent service, very professional and fast specially Leigh.
We highly recommend Seth at Trulli - Professional, approachable and gets the job done. He's fast becoming a family name as he first supported my sister through a purchase. We are very pleased with the way he handled the sale of our property, helping us navigate an exhausting and complex process.
Worked with Seth. Great experience- very professional and informative at each stage. Really supported in driving it forward when other stakeholders in the process were taking longer.
Excellent service from Seth. Extremely pleased with how friendly, helpful and enthusiastic Seth has been throughout the buying process. He was always ready to answer our questions and made himself available even at very short notice. I highly recommend Seth Mrs Karcy
Ryan at Truuli managed to find a buyer for the property after two other well known agencies had failed. It took longer than we hoped, but Truuli consistently booked more viewings than the other two agents and Ryan kept to his word and made sure we had a constant flow of information all the way through to completion. We felt the service was best with Trulli and their fees very competitive, so would be happy to recommend Ryan and Trulli.
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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