Leigh went above and beyond
Leigh went above and beyond from initial viewing of property to the completion and we were able to move in before Christmas. Great transparency and communication throughout.

Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
Leigh went above and beyond from initial viewing of property to the completion and we were able to move in before Christmas. Great transparency and communication throughout.
My experience with Truuli and most of all with Seth could not have been better. He is professional, carrying and made our sale in less than a week. I can't thank him or recommend him enough. We will be forever grateful to Seth.
It was good service clear and helpful
This review is about the service I got from recently from Truuli Croydon Branch and in particular Leigh Thomas when I was selling my property. From start to finish the service was excellent. Leigh was very professional and his experience shone through, he has very good knowledge of the property market in the local area and gave sound advice when he came to view and value the property. Once the property was on the market the viewings were frequent, and I liked the fact that I got feedback from potential buyers after each viewing. Before too long an offer came in from a buyer and I got good advice from Leigh to help with decisions about how to take this forward. Truuli was able to provide commendable end to end service, even recommending solicitors to undertake the conveyancing (whom I have to say were also excellent!). Overall I am a very satisfied customer and would definitely recommend Truuli if you want a professional and efficient estate agent to deal with the sale of your property. Thank you Truuli, thank you Leigh 😊
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
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I have just bought a flat thanks to Truuli and it has been an excellent service from the day 1! I was in process of buying a flat through Haart agency in the beginning of the year but I had to pull out due to lack of information, poor service and useless solicitor which was recommended by them. So after this experience I was shocked how professional and quick they are in Truuli! Thank you!!
Great service provided by Michael and the Truuli team. Always available to answer questions. On point with communication and sharing of updates in the process.
The agent is very helpful and approachable special mention is Leigh. The whole process of the mortgage was explained thoroughly and they are working together from the agent down to the broker and their solicitor. We am extremely happy that whole application takes only for 8 weeks. I would highly recommend Truuli to my friends if they want to have a mortgage.
Well I wish I could write a book of a thank you to Truuli and this especially goes to Seth Oppong. I doubted myself a few times as to whether we would ever reach the completion stage of the sale. The assurances from Seth have been nothing but absolutely impeccable. Inspite of some of the drawbacks, we reached the completion stage. Moreover, completion stage was achieved due to Seth immaculate communication and my family thank him (Seth) very much. Sometimes, if Seth wasn’t available, other staff were happy to help me. The team work in Truuli is such a strength and amazing. Seth, I wish you the very best of success and I have no hesitation to introduce other customers to Truuli……Winnifred.O.Owusu
From the very start Seth was very proactive and communicated when required to in setting up viewings, taking our offer, coming back to us with the sellers decision and also firefighting on both the sellers and our behalf to ensure that the sale did not derail. Seth was always very positive in what was quite a lengthy transition. We have exchanged and will finally complete next week.
Ryan and the team at Truuli were professional and helpful throughout the process of selling my property. They generated an impressive amount of viewings, and were on hand and responsive from beginning to end. I was able to get within a close margin of my asking price and I always felt that they were working to get the best deal for me. This estate agent came recommended to me by a friend, and I would also similarly recommend them to others looking to sell their properties.
Seth was so helpful during the purchase of my new property - he was always easy to get hold of, liaised very well with the purchasers and explained things step by step clearly, going above and beyond to make sure I was happy. Would definitely recommend!
Leigh Thomas contacted me saying he could sell my property and completely lived up to his promises. The key thing I wanted from him as my estate agent was 100% honesty and this I got and will always be grateful for. Not only did he fulfil his promise in quickly finding a purchaser for my property he has listened to my queries, given sound advice, always been available to speak to and has kept a warm and friendly personality throughout. I cannot rate Leigh highly enough and would strongly recommend using him as an agent in selling your property.
We couldn't have asked for better service. Michael Anthony was with us through every step of the process, including going above and beyond to give us advice about the properties we were looking to move on to. Overall we'd highly recommend them as agents. They helped us pitch the price just right so that rather than being yet another price-reduced house, we ended up being the subject of a bidding war. The photography for the place was great, and the marshalling of viewings into manageable chunks was very helpful. Good communication is key in these things, and that something that Michael did very well. Selling your house is a nerve-wracking, long slog. Truuli made it a lot less so.
From my initial discussions with Leigh, Michael and the team, through to the exchange processs, it was a great experience all around. For selling my property the team provided regular updates, sent SMS/Emails about viewings, and really had a go-getter attitude when it came selling my property. I felt fully informed throughout every step of the process, and they were always on hand to answer any of my questions. The whole team are very professional , courteous, and made me feel at ease throughout the sale of my property. Having experienced a rather lack lustre attitude from other estate agents, Trulli were a refreshing change. Their personal, no BS approach, was refereshing and would recommend anyone selling their property to speak to Leigh, Michael and the team at Truuli, before approaching the larger estate agency chains.
Ryan has been great from start to finish. We started with two agents but throughout Ryan was much more engaged and invested in us and our sale and onward move, and brought in a lot more viewings. He's been very accessible to us and is friendly and professional, pushing things along and reassuring us at the stressful points, very reliable. My wife and I wouldn't hesitate to use Truuli again and will be recommending them to our friends!
From the moment I contacted Truuli Estate Agent I felt comfortable and listened too. Seth contacted me immediately and arranged to view my property.🏡 He is so professional and is an asset to Truuli. I could not believe it when my property was sold within a week of it being advertised. Two and half months later the sale has been completed and I’m over the moon.🍾🍾🍾 Thank you Seth for all your help, hard work and support throughout this process. I will definitely be recommending Truuli to my friends and family.
Tried Truuli Estate agents for the first time and was very happy with the experience. We dealt with Seth Oppong who was very good at his job and went the extra mile to achieve results. He was very approachable and would call us back when he had the answers to our questions. Would definitely recommend Truuli and Seth Oppong.
I recently purchased a house through Truuli and I cannot recommend them highly enough. I dealt with a gentleman called Ryan and he was friendly and super helpful. He always returned my calls and he made sure that the sale process went through smoothly without any hick ups. It is very rear to find an estate agent as honest and helpful as Ryan and we definitely received 5* service from him. We now have our new house thanks to Ryan. Thank you!
From start to finish Leigh was fantastic, a consumate professional, calm, reassuring and helpful. Everything you want during a highly stressful process.
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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