A great set of ladies gents
Working with Truuli has been a great experience. They were always available when needed and would respond quickly to any queries or requests. Can't really fault them.

Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
Working with Truuli has been a great experience. They were always available when needed and would respond quickly to any queries or requests. Can't really fault them.
Truuli and especially Michael were amazing when it came to selling our property. We had tried using another established estate agent before but had lost the sale and felt that they weren't quite as engaged as we would have liked. That wasn't a problem at all with Truuli, Michael went above and beyond to support us through our sale, arranging for electrical and gas checks/surveys to be completed when we weren't able to get back to London due to covid lockdown. Michael was extremely knowledgeable about the market, realistically priced our property, arranged numerous viewings, provided feedback on the viewings, and after offer, ensured the sale stayed on track and in line with expected timescales. All we can say is that for us, Truuli is a standout in the Estate Agency industry and we would definitely use them again! A huge thank you from us!
Michael was great throughout the transaction and was very responsive when we needed something. He went out of his way to show us the best properties and even found us our first home. He was friendly and professional and we couldn't have asked for a better estate agent. Thank you Michael!
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
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After terminating my contract with another agent I contacted Truuli. I have been dealing with Leigh and Akuwa at Truuli and they have been amazing. They have been really professional, addressing all concerns that I’ve had and they are genuinely interested in achieving a sale. Despite the lockdown the viewings kept coming in. Thanks to Leigh and Akuwa my property is now under offer at the full asking price. I would definitely use Truuli again and recommend them too. Thanks Truuli
They were really helpful and understanding. They helped me a lot and even waited a but more for me as my paperwork took long
Truuli sold us our first home. We appreciated their proactive approach. We had a complicated sale/purchase and Seth and Chuk provided us with regular updates throughout the process, which helped to ease the stress. Would recommend Truuli to anyone looking to list or buy a property.
Truuli is definitely the agency to choose! We have just sold our house and bought a new one and going through this process with them was the correct choice for us. Ryan at Truuli is professional, helpful, always available when we needed him and he has looked after us from the first day to the last. Thank you very much to Truuli but in particular to Ryan! I am hoping that all goes well for you all as you are a greaat company. We found Truuli looking at reviews, so I am hoping that other people finds you too!
Leigh Thomas from Truuli handled the sale of my house. Leigh is thorough professional and approachable he kept on top of things from beginning to the closing process. Always available to answer any questions as were others in his team. Kept me informed during the short sales process. I have recommended him to my friends and will use him in the future. Thanks Leigh and team. Ms Angela Bradshaw Thornton Heath
Thank you so much to the Truuli team for all your help with my first property purchase. Leigh and Arkua have been excellent throughout the whole process and have gone above and beyond to support. Would highly recommend Truuli, what a great company.
We purchased our first home with the guidance and support of Michael Anthony at Truuli. He was very approachable and genuine in accommodating our initial viewings and was most supportive as we proceeded with the purchase of the property. He worked around our schedules and ensured that we always had all the information that we needed, including providing us with details of an electrician. We can't thank Michael enough for all of his hard work in securing our purchase and we are very grateful to be writing this review from our new home. We are confident that should we ever sell a property in the future, we would most definitely return to Truuli.
I used Truuli to buy my first home. The care, customer service and knowledge were outstanding. I am so glad I used Truuli and Lifetime Management to help me buy my home. Thanks to Leigh from Truuli and Michael for replying well after working hours on several occasions to ease any worry from Lifetime Management in both making this happen. The solicitor recommended to us by Truuli was also fantastic with quick replies. The process will always be daunting but with them they make it a lot easier. So thank you and I will recommend to friends and family.
Selling during the pandemic was not ideal. After a year with the same agent I decided to change and that's when I was introduced to Michael Anthony. He reassured me and restored my faith and within days my flat was sold. From start to finish I completed within 3 months Michael was always professional a first class service, I would highly recommend Truuli.
Michael and the Truuli team were fantastic agents who went the extra mile to secure our sale. We switched to Truuli after 6 weeks of limited results with a different agent. Through their network and proactive outreach, Truuli secured us a buyer before they had even listed the property online. Michael was fantastic conducting viewings, building rapport with buyers and showcasing the property. Truuli were available by phone, prompt on email and very engaged with solicitors and freeholder to keep the sale progressing. Michael stayed on top of all movements across the chain, securing exchange and completion amidst a challenging time in the market. We would 100% recommend Truuli to friends and family.
Amazing service and great company to work with from the start. Micheal is a passionate estate agent that deeply takes pride in his work. Professional, and willing to help and move the sale along. Will defo recommend 100 percent and will be using them again for our next move
Michael Anthony stayed in touch with me throughout the offer stage, when he was liaising with the sellers...and eventually my purchase! He was incredibly positive and reassuring. Overall I am very thankful for his help in this whole process and for helping me secure my new home. Wouldn't hesitate to use again.
First class agents and in particular Leigh Thomas! From start to finish he was professional and polite. Keep us informed every step of the way, and was there to help when it started to get really stressful. If you are selling in Croydon or Thornton Heath then these guys are the only agent you need to call.
Well done Truuli and big thank you to Leigh Thomas who is very polite, ethical and always willing to help in resolving any issues. When purchasing the property as we all know can get stressful sometimes especially if you are first time buyer like myself, but Leigh has always got determination and will to help and assist. Big thank you
Great experience from start to finish. Leigh was helpful and friendly and sold our place in about 3 weeks which exceeded our expectations. Thanks
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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