Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
This is an agency with a passion to work for you and get the job done the way you like it. More effective than most of the much more well known agencies from my personal experience. Seth gives the personal touch and care into what he does for you. It appears they know how to use technology to their advantage.
Excellent service from Leigh and his team. I was with 3 other agents when I signed up Truuli and Leigh assured me he would sell my property. He was very proactive, responsive and informative. His team not only done viewings but provided feedback which I found very helpful. Leigh found me a buyer who pulled out due to personal reasons, but he reassured me that he would sell me property. He did just that and achieved £8k over the asking price through very clever sales tactics. I was truly impressed. I would highly recommend this very professional, proactive and helpful team. I wish you guys all the best for the future and no doubt you will be going from strength to strength.
Thought I would leave a review for Truuli as they have gone over and above what an estate agent should do for their seller. I found that they were always on hand for any questions, staff are all very friendly. Happy to recommend them to anyone. Very happy seller!
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
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We started the process of moving in January and looked to have it all wrapped up until Covid lockdown hit. Micheal and the team at Truuli really stepped up and helped us find new buyers when ours pulled out at the last minute. Cannot fault their commitment and support.
Truuli are a very professional outfit. They were tenacious, professional, patient and polite and brought many buyers, the most of any Estate Agent, through my door to view my property. Special shouts go out to Leigh, Michael, Seth and Ryan who all massively contributed to the sale of my property. I am a very happy customer.
We had great service from Truuli. Seth our agent, took the time to explain the legalities of the house buying process. We felt informed and looked after during the viewing process - never under pressure to rush our decision. Communication was great; timely follow ups and every conversation allowed us to gather all the information we wanted. We were able to view houses in a relaxed and very informed way.
Seth Oppong was amazing throughout my buying experience, he went above and beyond and was extremely professional though out it all. I would highly recommend asking for estate agent when looking for a new home. Thank your everything including your relateablity. Xx
Excellent service.
Seth has been wonderful. We made the inquiry Saturday night and first thing Sunday morning he got back to us. He has always been attentive and offered us more viewings than we had requested. He was very informative. 10/10
A pleasure to give this review of Truuli. Seth is a true professional. At our initial introduction he listened and assessed our needs, personally escorted viewers to the property and was at the end of the phone no matter the time of day to help with queries. Very efficient at finding prospective buyers and importantly obtaining viewers feedback. Truuli is a genuine caring estate agents. We had a great customer care service and a very positive experience. Highly recommended. Thank you Seth.
I recently sold my house through Truuli. I was amazed and impressed by the service I received. My house was sold within 3 weeks. The agents are all ver polite, friendly and professional. My named agent kept me informed throughout the whole process, It felt very personal and its without and hesitation that l recommend Truuli to anyone selling, buying or renting.. I am confident that you will not be disappointed. Trailing amazing service.. Mrs Watson
We had engaged the services of numerous Estate Agents in an attempt to sell our London property. None of them have come anywhere near the professionalism, enthusiasm and optimism, demonstrated in a difficult period, as Truuli Estate Agents. We would like to particularly mention Mr Seth Opong and his colleagues for their sincere efforts. Homa Nelson & Andrew Dane
Really friendly and more importantly listens to what you want! Seth asked me what are the things I want in a property and instead of taking my blind to properties I didn't want to see, he sent me a huge listing of things I could be interested in (where there were a few properties on there I wanted to see). On the day, he was happy to drive us to all the places and also to our last viewing with was with a competitor. Such a refreshing experience! When I am ready to sell and buy a new place I will be coming back! Such a wonderful experience and a brilliant verity of property all with the same style we wanted. Very happy customer.
I first got in touch with Truuli as I was looking to purchase a property within the West Norwood, Norbury area. I initially viewed properties with Seth, who was very knowledgeable and the advice he gave on each of the properties and there potential was great. I then viewed a property with Michael Anthony which I was very interested in, however, I had seen another property which had just come on the market with another agency which was located around the corner which I put in direct competition with the property I had just viewed. The new listing (on with another agent) had more potential, space and was located on a quieter road and I told Michael I was due to view it the next day (although was waiting for the agency to confirm back to me). Michael asked me to not to view with the other agency and said "I'm going to go and get that listing right now and get you in to view it with me"!! So off he drove to cold call the vendor....Never in a million years did I expect Michael to call me a few hours later, whilst sitting in the vendors property asking me when did I want to come and view the property. I was in absolute shock by what he achieved but then Michael is confident and certainly knows his stuff and I will never doubt him again! Michael is definitely a go getter and does what he says he's going to do and more, going over and above what any other agent would have the balls to do. Needless to say I viewed the property the following day and fell in love with it, put in an offer which was accepted after some negotiation. Whether you are a buyer or looking to sell your property, Michael and his team certainly know the market and are extremely knowledgeable. I have viewed many properties with other well known agents over the past 6 months and Truuli have been by far the best in showing off a property (unlike most other agents who just say go and look around yourself). If later on down the line I decide to sell, I would most definitely use Truuli and will definitely recommend them to all my friends and family. Never underestimate the smaller agency as they end up being the very best and its not always about quantity but QUALITY.
We had a great experience with Seth Oppong, one of the company's Agents. He was patient, professionals and thorough in his approach to each property we visited, giving us a broad tour around the area we were interested in. Also, giving us valuable advice for each house. Will continue working with him as we continue our search for our dream home.
We are extremely pleased we chose Trulli to sell our property. They provided a very professional and helpful service throughout the process all staff were polite and courteous throughout the buying and selling of our property. They were prepared to go the extra mile when needed by getting us a higher price for our property with their excellent negotiating skills. They provided a personal service throughout by communicating with us every step of the way. We would highly recommend Trulli if you want the personal touch.
I had a really positive experience with Truuli - the agent Michael encouraged me to view a property I hadn't considered, which turned out to be my favourite and I've now had an offer accepted on this property. He was flexible with timings for viewings and very thorough in sharing information. Very professional and friendly to deal with. Thanks again!
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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