Seth was a delight
Seth was a delight. Showed us around some houses, told some good stories. What a day!

Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
Seth was a delight. Showed us around some houses, told some good stories. What a day!
Leigh talked us through the process and did his utmost to sell our property for the best price. Amazing service. I cannot recommend Truuli enough.
I recently sold my property with Ryan and couldn’t recommend him enough. I tried selling with 2 other local agents prior to getting Ryan on board which led to little to no interest. Within the first week Ryan achieved more viewings than the previous 2 agents and got me my asking price shortly after! Ryan Also made progressing the sale an absolute breeze, the polar opposite to what I had experienced when buying the place. I would give more stars if I could. I will definitely be using Ryan again for future sales and can’t thank him enough for the professional service he gave.
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
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Seth, Michael and the team have gone above and beyond both in the sale of my property and in negotiations in my purchase of a new home. They have supported me throughout the process and have been open and honest throughout. I would highly recommend Truuli to anyone buying or selling a property.
I wish all estate agents were like Ryan and the agents who work at Truuli. Exceptional professionalism and I managed to secure the home of my dreams even in truly testing times. A remarkable service and I’ll definitely be using them again when it’s time to remortgage.
My partner and I found our first property on Truuli before the pandemic and were expected to move out of our rental property by mid-July. The seller was also expected to move from her property in a very short timeframe, as she was bound to a chain. Despite the pressure of three timelines and a pandemic, our Truuli estate agent, Leigh, handled all sides of the matter - from the viewings to the offer to the final negotiations - and was hands-on desk. He has remained available for all enquiries and advice at any time of the day and weekends, made sure that we were all getting the best possible situation and coordinated our move with professionalism and friendliness. It was 'truuli' a great experience with Leigh!
Finally an estate agent that go above and beyond. Ryan was absolutely sensational in helping me (a first time buyer) know the procedures of buying and showing me a wide selection of properties to filter down and find the dream one for me! I honestly can't thank him enough for the assistance, guidance and actually picking up the phone to answer queries when other agents wouldn't! 10/10 service couldn't recommend a better agent to go with!
My experience with truuli was so great, my agent was Ryan and he really held my hand every step of the way. I’m a first time buyer and didn’t know much of what I was doing really, he helped me figure that out and in turn ensured i got the best deals on my property and I can say that thanks to him I’m very happy! So thanks Ryan!
We had a very good experience with Leigh from Truuli. He was always available when we needed information and advice. As a swift communication was paramount for our purchase, he helped a lot to mediate between the solicitors and us. We highly recommend Leigh. Kind regards
Questionable ethics and as a prospective buyer, I had a terrible experience with Truuli. Dishonest and unresponsive (even after acceptance of offer), they'll leave hanging for days with no update. And.do NOT speak to their mortgage adviser (Lifetime Mortgages) no matter how much they insist. They'll tell you that it's needed for financial checks but they are really there to pressure you into making higher offers (but they willl deny that). Their strategy works well for their clients (home sellers) but not for home buyers (cash cows/just another number) Edit after Truuli's response: Prospective Buyers be warned again !!!!.....Gazumping is a practice you will experience with rogue agents like Truuli. Several estate agents frown upon this practice and are more respectful of buyers. Truuli claim they do not encourage gazumping but the experience I had with them proved me otherwise. They made absolutely no attempt to contact me from the moment my offer was "accepted" by the seller. In fact, they left me hanging for several days, ignoring all my calls and emails and only got back to me when they managed to get higher offers. They use rogue financial advisers/mortgage brokers (the one I dealt with was Katy Eatenton) to get you "financially checked" but these "advisers" are only interested in assessing your affordability to put pressure on you to make higher offers. Beware of their agents (Seth, Michael) who are very skilled at conning first-time buyers. Happy house hunting!
If you are looking for hard-working property agents with sound market knowledge, and a real sense of customer service - Truuli would be my best recommendation! I am sure most of us have had previous bad experiences with Estate Agents, but I can genuinely say that Truuli exceeded my expectations. I recently bought my flat in Crystal Palace, and could not thank Michael Anthony enough for all his consistent hard work, honest and transparent approach. We all know that buying a home can be one of the most stressful experiences... But Michael Anthony and his colleagues at Truuli made the experience feel like a walk in the park! Thank you guys!
Fantastic Service. Michael and Leigh are simply a cut above most estate agents, delivering a first class service from start to end these gentlemen sold my house when I had four other well known high street estate agents who failed to meet the mark.Truuli in my opinion offer a fantastic service because they are hard working professionals who are committed to delivering a high standard of service to their clients. Many thanks Michael and Leigh keep up the excellent work.I highly recommend anyone who needs an estate agent to look no further , I am 100% convinced you will not get a better service off any other agent.
I have been looking for a property for a few months with a number of high street agents without luck. From my first interaction with Michael, he demonstrated his knowledge of the area and market and listened to my requirements. I found a lovely house through Michael and he has kept me updated throughout the transaction and hope to exchange shortly.
Im a prospective buyer. I received an immediate response when I requested to view a property on Nova road. Truuli Property Expert Michael was very knowledgeable.
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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