Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
I ordered 2 tea porcelain tea containers in their own lovely ornate bag for a wedding gift. The package was very well packed for travelling to the UK and was delighted with my purchase. The company were very good to deal with and I will not hesitate to order again
I ordered a teapot that had a crane in it. The pot looks exactly like the picture. It also arrived quickly. The customer service was also very good!
I bought the Black Ceramic Automatic Gongfu Tea Set for my father-in-law. It took about 4 weeks to receive the package from China to LA. The item looks the same as pictures with high quality. My father-in-law really really loves it. The reason why I only give 4 stars is that the delivery company(4PX) is really not doing their best to update the information about the package. However, the Umi Tea Sets customer service is super helpful. At least, they explained why it takes so long to deliver the package. So if you have any questions about the order, don't hesitate to reach out to customer service.
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Purchased the black Elephant Tea Pet and it looks just like the photo on the 'site but is even better looking in hand as you can really see the fine texture of the clay. Arrived from China to NJ, USA very quickly with no duties, import taxes, or fees required. Item was packaged extremely well for its journey and arrived in perfect order. Customer service pre-sale was great, too. Will definitely do business again! E.
I bought Yixing Clay Tea Cup With Infuser And Stand for my husband as an anniversary gift. It arrived well packaged in a beautiful box but unfortunately the saucer was broken. The customer services I emailed, they immediately apologised and sent out a replacement that I received within a week! Amazing service! The tea set is amazing! It is lovely crafted with unusual clay that you cannot find anywhere else. The detail is awesome and makes set very personal. There are so many to choose from that you will find the right design for a true loved one. It just oozes quality. I cannot wait for my husband to open it. It was worth every penny especially as we are green tea enthusiast's. I would recommend Uni tea for a selection of quality items that are beautifully packaged and customer services that are caring and exceptional. You will not be disappointed.
Very well packed and arrived in good time. I ordered two small tea holders which were very well wrapped and packed into a very sturdy cardboard box. The products were exactly what I ordered and as described on the website.
I ordered a tea set from the website as a gift. I was very much happy with it and so was the receiver! The pot seemed good quality and the set was packaged nicely. Shipping took about 2 weeks, which isn’t too bad in my opinion, considering they ship from Asia.
So far, I have purchased four different teas, a tea tray, and a glass tea set from Umi Tea Sets. What they did well: -The tea comes in adorable and sturdy cadies. I was not expecting it, so it was a nice surprise! -The Ginseng Oolong tea is really, really tasty. -The tea tray is beautiful, sturdy, and does not leak. I use it every day. -The Glass Tea Set arrived without a scratch or chip in any of the pieces. -I contacted their Support twice: one for a status update on an order and one because I accidently missed a piece of the tea set when unboxing it. Both times, Support got back to me quickly and was very professional. What could be improved: - Expect a long wait time between when you order vs when you get it. It may be due to the global shipping issues going on right now, but it can take over a month to get your order. So plan in advance when ordering! - So. Much. Packaging. Just unpacking the Tea Set filled an entire trash bag with plastic. I understand the need to package fragile things so heavily to ensure it won't break during transit, but I would like to see more eco-friendly packaging in the future, or at least less plastic. - The Glass Teapot seems to be made of thinner glass than the rest of the Tea Set, and feels a lot more fragile. I'm worried I'm going to break it! - The Glass Teapot came covered in some kind of dust. Weirdly, it was the only piece that seemed dusty. Easy enough to clean, but just kind of strange. - As some reviews pointed out, a lot of the reviews for this site and their products seem similar and come off as fake. I don't disagree, and I'm sure there are a number of fake reviews, but despite that I took a risk and got some lovely items from the store. I think it might be a good idea for them to go through and double check that the reviews on their website are legit. - Their product tracking is horrible and doesn't really track anything. I had no idea when my items were suppose to show, so it was surprise when they were delivered. Overall, I absolutely will order from them again. I like their products, but they do have some things they can improve on. I look forward to ordering more tea from them soon~
I’m a big tea enthusiast and was very excited going through the website because they have such a variety of tea and tea accessories. I ordered a glass tea set that was on discount alongside some tea utensils and blooming tea. It arrived within 2 weeks and I couldn’t be more excited. The packages were very well sealed and protected. It was probably the most well packed item I’ve ever received. All glass pieces were in tact. The glass is thick and elegant. The tea is delicious. I couldn’t be happier and will definitely be shopping via umiteasets again!
I ordered a handmade clay tea set. It arrived exactly as it appears on the photos, carefully wrapped and in one piece. All items are stamped and the package came with a certificate (that I alas can't read...). Costumer service was very friendly, quick and professional.
Don't buy from this company! I ordered a purple clay gongfu tea set with an ebony tray. The "ebony" tray isn't real wood, just a compressed particle board with a cheap coating on it. Authentic yixing purple clay pottery is hand formed, but these have very visible seams from being cast in a mould which indicates a lower quality clay was used. The return policy says they'll cover the cost of return shipping, but shipping anything from the US to China is incredibly expensive and they'll really only offer $30-100 for it, which is nowhere near enough for even basic shipping.
I wish i'd read the reviews before purchasing! It took ages to receive my delivery and they couldn't give me an estimated date of delivery. When it did finally arrive the tea pit was smashed as well as the tray. I wasn't blown away by the quality. Asked for a full refund but was told to expect a replacement
Its my first time to own this lovely teapot. I received all items perfectly package. Items are genuinely handmade. I purchased one for me and for my children as they love drinking tea as well. They are amazed on every detailed of the teapot and they love it. It was a very good purchased. Hope it will last until generation.
Absolutely great website and company to deal with. Amazing range of teapots, tea sets, tea pets and of course teas. The quality and variety is second to none. I absolutely love the range of tea pets and the little blurb of information for each one is so informative and interesting. The tea sets and pots are stunning with unique patterns and glazes, I struggle to decide!! A wonderful array of teas are available, all of an exceptional quality. Platform is very easy to navigate and work with. Easy payment methods available and goods were shipped directly to me. All items arrived beautifully packaged and in perfect condition. I absolutely love my items and can highly recommend.
Absolutely garbage company. All 5 star reviews are fake. They either 1) take your money and never send you anything, ever, or 2) from what I've read in other 1 star reviews, send small garbage plastic knockoffs of what you actually ordered. They say they send a package, but they use a fake shipping company called "4px" so that they can show you a single fake shipping update in which they tell you that they submitted your package for shipping. They didn't, though. 4px is a fake shipping company that does nothing but help scammers take your money. Never order anything from Umiteasets, and if anybody ever sends you something though "4px", get a refund A.S.A.P.
The customer service was perfect! I couldn’t have asked for more assistance when I wanted to change my order after placing it online, they easily made the change & my tea set came quickly surprisingly & im very happy with all of the high quality items. I’m ordering more! Thanks!!
I have received my teapot wrapped in a beautiful package on time. Got it as a gift for a friend and he absolutely loves it! The size is just about right for making tea for two medium sized mugs. The customer service officer was also very quick in responding my queries via email. I will buy from the shop again.
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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