Avoid this place at all cost it is in…
Avoid this place at all cost it is in your own interest. Consider this a warning, scammer alert .

U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
Avoid this place at all cost it is in your own interest. Consider this a warning, scammer alert .
Impossible de louer la voiture que j avais réservé est payé en ligne suite à un problème de carte de crédit est pas de débit ??? Jamais entendu parler....
Unfreundlich. Lockangebot und dann kommt noch Versicherung und Ländergebühr, auch wenn man nur durchfährt. Mühsamer Leihprozess. Fazit: nie mehr wieder
Höchst unseriös...hat am Salzburg Airport mittlerweile Hausverbot!!!
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Terrible company. Hired a car for a recent trip to Naples and the reservation was all confirmed with the time of our arrival (8pm) after following their provided instructions to call them when we landed to arrange the shuttle bus to their site, there was no answer. We then walked 20 minutes to their office only to find it was closed. They shut as 8pm despite having the details of our flight arrival time and like I say, previously confirmed this to be fine. We then had the rent a car from the provider next door at x6 the price we were expecting. Not the way to start a holiday!
April 20th, 2024 @ around 11am Worst experience, to start, we had a reservation. We arrived at the airport (MCO) we called the location, all good with the reservation. Their shuttle picked us and dropped us off at USave location. After almost an hour of making the line to pickup the car, the lady from the counter asked out loud, Do you have reservation?, I responded Yes, then she said out loud USave is sold out, there's no cars available. I asked what was the point to pre-book. Also asked for recommendations, she said she was sure there are many other car rental companies I can rent with... Horrible experience with Usave for a tourist, I felt sorry for the people that was behind me in the line with a reservation. Also the drivers were wasting their time picking up people at the airport when there were no cars available. I called FOX and rented with FOX at a higher rate, but FOX Service was GREAT A++++++
Do not use U-Save Car & Truck Rental Florida YOU HAVE BEEN WARNED!!!!!!!!!! I rented a car from this company and was hit by a third party driver. They took money from my credit card and also claimed money from the third party driver's insurance company. My money has not been returned after a 1 year battle with them!!!!!!!!
The agent wasn't there when we came to drop off our car for departure during business hours. We didn't have a shuttle to the terminal, and almost missed our flight. U-save charged us $200 more than agreed upon for rental plus liability insurance.
Te retiran de la cuenta 250USD de depósito y tras entregar el coche el pasado 1 de Marzo, nos dicen que en un plazo máximo de 5 a 7 días nos reembolsarian el depósito. Hoy es 25 de Marzo y aún no han reembolsado el dinero no nos han dado ninguna explicación. No responden al teléfono y aunque les he escrito 4 emails a Customer Service, ni responden. Esto ha sido en la oficina de USAVE en Miami aeropuerto. Nos sentimos estafados por esta compañía.
WORST SERVICE EVER. WE RENTED A SUV AND WHEN WE GOT THERE THEY DOWNGRADED AS REGULAR AUTOMBILE AND CHARGED US THE SAME AS THE SUV, WE COULDNT DO ANYTHING BECAUSE IT WAS 10PM AND THIS PLACE IS IN THE MIDDLE OF NOWHERE !!!! OHH AND CRISTINA AT THE COUNTER NEEDS TO START TREATING BETTER THE CISTOMERS, THEY NEEDS SOME CLASSES ON HOW TO BE RESPECFUL WITH CUSTOMERS!!! I WOULD GIVE A ZERO STAR IF I COULD, THIS PLACE IS A S... HOLE!!!
Used at Salzburg Austria, if you’re thinking of saving some money by booking with u-save, don’t ! When I got home I had an email with an invoice for €377 which was for some mud on the glovebox that would wipe off with a wet wipe, they called it “severe damage” .. plus the fact nobody turned up when I returned the car so I had to just leave it in a car park. My emails asking for proof of damage and how they got to €377 have been ignored - avoid these scammers!!
Alla consegna hanno fatto il solito controllo dell'auto ed hanno trovato un piccolissimo segno sul copri cerchio in plastica della ruota davanti sinistra. La ragazza ha detto che doveva segnalarlo alla compagnia prima di poter ridare indietro il deposito cauzionale. Dopo poco di piu' di mezz'ora ho ricevuto via e-mai la fattura con un addebito dei 138€ per il graffio!! Un set di coperture di plastica per i 4 cerchioni non supera i 60-70€! Truffa conclamata quindi, e come vedo e' una loro usanza. Non prenotate da questa compagnia
Reine Abzocke! Es werden mit günstigen Angeboten geworben. Bei der Abholung muss man dann noch Versicherung dazu buchen, da die bereits gebuchte nicht wirklich die richtige Versicherung ist, es wird die Debitkreditkarte nicht akzeptiert, usw. Lasst die Finger weg, am Ende wird es teurer als bei anderen Anbietern!
Crooks and liars. I booked an awd suv and confirmed when I picked up that it would be awd. They gave me a cheap Chinese SUV and assured me it was awd. I had never heard of the brand or car before so I accepted their assurances. Drove 5.5 hrs to Santa Teresa before realizing that the suv can barely make it up a paved hill and that it’s actually fwd. had to pay to rent a 4wd in Santa Teresa. No refund or apologies offered when I returned the car. Absolute crooks, do not rent from them.
Scam.... the gov. should shot this dishonest business down.
This place is a ripoff. They would not accept my State Farm Proof of insurance card (which is good enough for the cops if they stop you). They said the needed a copy of the actual policy statement or I needed to pay $40 per day insurance. That is a scam. I shuttled back to the airport and had a better experience with Ace.
La pire place pour loué une auto a St Martin après avoir réservé un mois d avance...a l'arrivé il avait pas d auto pour moi et le personnel arrogant
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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