U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
Des voleurs, des Arnaqueurs Usave/Dryyve Aéroport Vienna, des "Petits"....Après avoir vu mon compte bancaire débité de 92,79€ sans savoir pourquoi, je viens, de nouveau, d'être débité de 135€ parce que j'ai passé 30mn en Hongrie (sans être au courant de cette procédure/arnaque !!). Plein les fesses de ces sociétés soi-disant low-coast et supposées proposer des bons prix...Au final l'arnaque.
Complete rip off in Costa Rica, bait and switch car scam- no similar model available, unauthorized insurance charges, misrepresented the car was a 4x4, turns out it was 4x2 and couldn’t get up hills. Customer service wouldn’t give us our paperwork back when the bill was disputed and when recording them they suddenly refused to speak. They also tried to charge for a scrape that I wiped off with my finger- it was dirt.
They are best in providing great services.
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My wife and I booked a rental through Priceline for a U-Save vehicle at LAX. Our flight arrived at 6:45 a.m. PST and after retrieving our luggage we were told to take an airport bus to an "empty open lot" to wait for a U-Save van. It was cold and we had no place to sit until the U-Save facility opened at 8:00 a.m. to send a van. After a stimulating, furious wait a van finally arrives and takes us to a back alley office, vehicle check out. The check out process took practically an hour or more with numerous unwelcomed surprises ranging from providing your own insurance for vehicle coverage to learning that we were responsible for flat tire repair (w/o a spare) to windshield damage. The final insult was the rental location was only open from 8 a.m. to 6 p.m. and our return flight to Houston left at 5:00 a.m. We had to return the vehicle the day before our departure by 6 p.m. with no refunds and arrange optional transportation to LAX. In reality we spent more money than we saved from the cheaper rental. CHEAP IS NOT ALWAYS BEST!!! For your sake PLEASE AVOID THIS RENTAL Agency! T & E Davis
U-save at LAX. First time I've used it as it popped out on my AMEX card recommendation and the deal (price) they have was really cheap. The no shuttle services at the airport was a bit of inconvenience but was expected and explained. Staff was friendly but they'll try to sell you everything, guess that's their job. Anyway, my main issue was that they are trying to make me responsible for a damage that happened to the van after I've already returned it. The van was returned after hours on a place in La Cienega parking to where they designated with a full on instruction - which by the way I followed to the dot. Parked the car to where the attendant told me to park and handed her the key to the car in the same condition as to when I've have taken them. A week later, I did get a notification from my insurance stating there was a claimed of damaged to my rental car (broken rear window). I'm glad I have taken the photos to when I've returned the car (with date and hour) showing the car was in total good shape and have the instruction they've provided to where to return the car. But the issue of having to deal with all these false claimed is not worth the extra savings - I rather paid a few hundred extra the next time to a more reliable rental car. Be careful with the toll fee also - they'll try to jack that up and charged you with exorbitant amount. Not worth it and definitely not recommended but if you do make sure you take photos of the car condition just to be on a safe side. I did recommend for the company to at least look at the parking lot video cam to see what had happened after I returned the car instead of putting a blame directly to their customer.
لقد قامو ببيع الامتياز والشركة دون علم وكلائهم في الخارج رغم اننا قمنا بدفع مبالغ كبيرة لهم للحصول على هذا الامتياز وتم تصفية الشركة وبيعها دون علم وكلائهم او حتى ابلاغهم في صفقة البيع المشبوهة للاحد الوكلات وهي الاسوء ايضا لم تعلمنا بذلك نحن نطالب باعادة اموالن وتعويضنا لقد انتظارنا ثلاث سنوات بعد وباء كرونا للبدءفي العمل دون جدوى وتفاجئنا ببيع الشركة لشركة اخرى اسوء نحن نطالبهم باموال دفعناه لهم وخسائر كبيرة بسببهم رغم اننا كنا نرد على جميع الشكوى التي لا تخصنا نحن في الاردن حافظنا على سمعة الشركة قدر الامكان رغم كل المتاعب التي واجهتنا لا ننصح احد بالحصول على الامتياز
Watch out for the U-Save scams. They charged $105 for an upgrade that was never discussed or authorized. They tried to force me to buy their insurance and made me call my insurance to prove I was covered. They tried to force me to buy a Fastrak Pass for $39 that wasn't needed. They also charged $27.50 to drop off before 8am. This company can't be trusted.
Never ever take car from u-save car rental. They are the big fat cheaters. They took 200 security deposit from me and charged 175 euros just for over speeding penalty which is only 75 euros. When asked, they said 100euro is for the service charges. Really? Services charges for what?
I rent Toyota Corolla with 4 doors, white color the car was clean but no one answered the phone when it was time to return the car. You have to fight for your Security deposit ,you don't have noone to answer the phone. Noone cares they got your money why should they cared.
The WORST!!!! You can not drop off the car without paying and extra $27+ Hidden charges,,,,they say are “in the contract”
No star this company is a bad The car was Poor Then it broke down They don’t pick up the phone and when they do they leave you a hour in hold
Rented a vehicle from the Cabo Airport from USave. First, the amount $112 that includes the required Mexico car insurance. However, they require you to pay for additional insurance that they cannot explain what it covers. Cost? Additional $122? Fine, don't have time to go to another rental place. We took the toll road and 1/3 to San Jose de Cabo the fuel gauge starts to flash. We were on empty! I literally showed 0 KM when I reached the nearest gas station. Once at our place I called to complain. Their response? You can bring the car back. What? Clearly they control who gets to leave a review on Travelocity as weirdly I haven't received an email asking me to do so. I chose them because on Travelocity they had 49% rating, well that's clearly bull.
I recently booked a car with USave in San Diego based on their representation in Expedia that they had a shuttle to the car rental location. One hour before landing, while in flight, I get a text that I am going to have to take a taxi or Uber to their location at a cost of $15-20. I immediately cancelled the reservation and booked a car through another company. The listing is clearly a lie and they know it and that is why they texted me one hour before landing when they thought I couldn't do anything about changing the reservation. These people deliberately mislead customers and Expedia is braindead as I have been trying to explain the problem to the.. I have contacted the California Attorney General to look into USave.
Leider geht nicht weniger als ein Stern. Die Firma U-Save hat noch während der Mietzeit eines Firmenwagens am Flughafen Wien unberechtigterweise einen Betrag von 579 € von der hinterlegten Kreditkarte abgebucht. Vom 13.01.2023 bis zum 01.03.2023, also fast 2 Monate haben die mit meinem Geld gearbeitet. Was das schlimmste ist, zu keinem Zeitpunkt gab es eine Begründung oder Entschuldigung. Nach 2 Monaten hatte ich mein Geld wieder zurück. Nie mehr U-Save Rental.
Save money go to honest company these people are criminals and crooks.don’t rent a car or anything from USAVE.you won’t save I booked the rental car and paid three days.when I got there to pick up the car they told me they don’t take debit cards.the same card I paid for the car with .and they wouldn’t give me my money back and told me to leave.and one of there workers called some person he know that came and told me he would rent me a car for $799 for three days .. they ruined my vacation who does that . And they had 6 other families that was there they did the same to them .don’t rent from these thieves!
I was quoted $160 for the car hire but when I went to pick up the car the total cost was $727 including "SLI SUV" and "SLI Plus" and 3 other acronyms. None of which made sense to me. Then they charged me $350 for a burst tyre that should have been less than $100. Avoid.
Dropped of car. No damage. Later sent a 170 Euro bill for a scratched hub cap.
Achtung Abzocke! Bin leider Opfer geworden und möchte euch davon abraten hier ein Auto zu mieten. Ich wurde kräftig zur Kasse gebeten. Besitzer freut sich für jede Knöllchen, was Kunden bekommen. Verwaltungsgebühr für ca 10Min Arbeit 100€, was sofort von meiner Karte einfach belastet worden ist. Erschreckend, dreist und scheinheilige. Mitarbeiter unfreundlich. Liest überall die Rezessionen, dann weißt ihr alle andere Details, wie sie dort Geld verdienen.
Ein Stern zu viel! ACHTUNG ABZOCKE! Für eine 80€ Buse berechnen Sie 100€ Verwaltungsgebühr und meine Karte damit einfach belastet. 2200€ Kaution immer noch gesperrt. Seit 3 Wochen nicht freigegeben. Ob das noch klappt, hoffe ich nur sehr. Meine Karte habe ich sperren lassen. Bevor denen noch irgendwas einfällt. FINGER WEG! Unfreundlich, unseriös.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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