U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
They upcharge you for services you don't need or want and they will keep your refund. Do not rent from this company it was the worst experience I ever had. I tried calling customer service multiple and the same man Geovanni keeps answering the phone and laughing at my requests for a status on my deposit being retuned.
Tutte le recensioni parlano di truffa.... Qualcuno dovrebbe occuparsi di questo problema....
Don’t rent from U Save in Costa Rica. Charged me over $700 for “required” insurance that wasn’t disclosed to me when I booked online except for a bullet point in the very fine print from Expedia. So shady. On top of this, the car we received was a 2024 but had no functioning usb power port for cell phone charging, the rear backup camera didn’t work and the windshield wiper fluid was empty. Never again! Stay away!!
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Worst rental car ever. No car upon arrival, no office, no picking up phone.
My recent car rental with this company went smoothly until the post-rental process. Despite returning the car on time and without any issues, the promised deposit refund within 3-5 working days has not materialized. Seeking assistance from customer service only intensified my frustration. Communication barriers with a representative who struggled with English and a subsequent unhelpful conversation with another employee who refused to email a confirmation left me thoroughly dissatisfied. I strongly discourage others from choosing this company and recommend exploring alternative rental options to avoid similar frustrations.
Worst rental car experience I’ve ever had. Quote $250 dollars and when I got to the counter they told me that it was going to be $750. Scam artists.
Claro, aqui está uma versão revisada da sua avaliação para Trustpilot, incluindo o título: Initial Disappointment Turned into Positive Experience Unfortunately, I had the worst experience at the Bologna airport office. The front desk did not allow me to rent a car because they were unaware of countries that are signatories to the Vienna Convention and have reciprocity agreements. Brazilian driver's licenses should be accepted without any questions or demands for additional documents, especially since they are written in three different languages. Requesting an extra document seemed like an internal policy without any reasonable justification. This action ruined my plans for Christmas. It was very uncomfortable and truly disappointing. After raising my concerns via email and contacting the owners directly, the company decided to accept my Brazilian driver's license and rented the car to me. Subsequently, I rented cars from them multiple times without any issues. To demonstrate my good faith, I even obtained an international driver's permit, which I later presented to confirm the validity of my documentation. After a bit of discussion, everyone was satisfied, and I have since become a regular customer. I appreciate their willingness to resolve the issue and improve their service.
Fraud ! They cloning cards and charge you money for nothing ... call police immediatly to inform about fraud and clone card . They r already signaled.of the austrian police authority
Hemos alquilado un coche con la empresa U-SAVE Renta Car desde el aeropuerto de Bolonia, todo bien pero si tienes algún problema como lo que nos pasó que cuando el último día fuimos a coger el coche no tenía batería, los llamamos y nos pasaron un número de asistencia en carretera y dijeron que eramos nosotros los que teníamos que llamar (indicar que habíamos contratado el seguro premium), se trababa de un contestador en italiano o inglés, donde la opción que nos daba era dejar nuestro teléfono para que nos contactaran pero nunca lo hicieron ni tampoco nos ayudaron del Rentar Car, menos mal que había un taller cerca, fuimos y pagamos porque nos cargaran la batería, no quiero pensar que nos hubiera pasado algo en una carretera por ahí perdida, también indicar que han tardado varios días en devolvernos la fianza de 500 euros que nos retuvieron en la tarjeta, cuando es normalmente automática su devolución cuando entregas el coche con el tanque de gasolina correcto y todo en orden, así que no recomiendo para nada esta empresa y comparto mi experiencia porque puede ayudarle a alguien, saludos.
Absolute crooks. Will charge you a $250 for any spec of dirt in the car. Will be cheap but they'll just make it up on the backend. DO NOT RENT FROM THESE PEOPLE
THIS PLACE IS A SCAM...IF YOU DONT BELIEVE ME RENT FROM THEM AND YOU’LL QUICKLY SEE FOR YOURSELF
I wanted to relay my experience with your u-save in Orlando Florida. I landed there on Thursday, October 19. I was looking for a car rental and went on priceline.com. I went with u- save as it was the best deal or soI thought. I was quoted a price of 336.08 for a premium SUV. I took the shuttle to u-save. I signed the agreement and the attendant told me that I had to pay for tolls upfront and would be reimbursed the rental agreement. Total bill came to 572.74. The attendant did not help me locate the car I had to walk through the rentals and click the remote until I found the Durango. I took the car and went to Saint Augustine . It was there that I realized that the passenger door did not lock. This caused me to have to take all my belongings and carry them around everywhere I went I had called and the woman who answered the phone said I could bring the car back that was an hour and 45 minute drive so I chose to keep the car. Later that night while driving the headlights kept on dimming, and if I used a blinker, they would practically go out. Car actually stalled at 2 red lights. I continually tried to call u-save. I left several messages and never received a return call. I felt like I was driving around in a death trap just waiting for the car to stall out at the wrong moment. When I return the car on Monday, I asked to review the bill. I was told that they don’t get involved with billing anymore and they know nothing about it. They handed me a card and said you’ll have to contact them Corporate states that they confirmed that car didn’t lock but I could have driven it 145 minutes back to them. Then states they didn’t receive any messages
Do not try to rent here. Even when already purchased car insurance online, they will still insist you to buy another insurance when you arrived at their site to get the car. This is a business rent-a-car and scammer at the same time.
Rented a vehicle for 4 days. Because I was a FL. resident they charged my credit card $2,000 as s security hold. Returned the car 4 days later after only putting on 116 miles, in perfect condition, with more gas than was rented originally. Signed off by employee. Website says " Security authorizations are released at your drop off time, if there are no damages upon your return. This can take anywhere from 3-10 business days for you to see the hold released through your bank." I waited 10 business days and called U Save. They looked up rental agreement and said the security hold was not released! They would research as to why and get back to me shortly. I am still waiting. This is larceny. Do yourself a favor and rent from a reputable company. 10/31/23 To be fair, after several calls and filing a dispute with my credit card company, the rental agency immediately credited my account for the $2,000, and apologized for the delay.
Auto noleggiata all’aeroporto di Vienna. Il ritiro è stato buono, il ragazzo del desk è stato gentile e mi ha spiegato tutto. Ho ricevuto dopo due mesi dalla riconsegna (avvenuta senza alcun problema) un addebito di ben 150€ circa SENZA MAI ricevere la motivazione. Ho provato in tutti i modi a contattarli ma non mi hanno mai risposto. I tentativi sono stati fatti sia via mail che telefonicamente. Non noleggiate da questa compagnia. Da come leggo sul web, è un loro comportamento abituale.
In short: You will rent but at much higher cost and your deposit will not be returned. Overpriced insurance, old and damaged vehicles, deposit not returned, no response on the phone, non existent and phony email based on a gmail account. Avoid at any cost!
I will NEVER rent a car with this company ever again ... Lots of hiding fees such as they only deal with specific insurance company's so they charge a huge extra for insurance . Also charging me an extra day for the car while I did returned the car on the date set on the agreement very poor customer experience no one return the calls I am now disputing the extra charge that they are charging me . The WORST car rental company be aware it might be cheap on booking but be prepared to pay extra $$$$ when you pick up the car I WOULD JUST AVOID IT, NOT WORTH IT .
Sevicio muy bueno nos recogieron en el aeropuerto rápido y el servicio muy bueno y rápido ismael nos atendió excelente
Overall it was a terrible experience. The shuttle took almost an hour to pick us up. The car was in good condition, but when I wanted to cancel my toll fee I was promised it would be removed and it WAS NOT. Then I was charged a gas fee amongst many other fees when I filled it up more than when the vehicle was given to me. Customer service is horrific. The girl that falsely accused me of not filing my tank texted me in response instead of calling I had to call them and when I called she proceeded to be very rude defensive and confrontational. It was an aweful experience. I will NEVER rent from this place again. I’d rather pay more for better trust worthy service
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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