Easy to order and our items were sent…
Easy to order and our items were sent promptly.

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
Easy to order and our items were sent promptly.
It went down the correct way
The Team at US Water has been my "Go-To" for filters for over 8 years now, when I needed a new part they made sure I got the right products and double checked that it would fit. There was a problem with shipping my "Overnight" Filter, and because I was without water for 2 additional days they refunded the items AND shipping! I will go nowhere else for my water filters, they are a Stand-Up Company.
Any questions give them a call, customer service is excellent.
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I was told different things, first I would get a part exchange, Second I would be shipped a box with an RGA label, never happened. I had to email a second request and I was sent an RGA label no box. Note I lost another week on getting head repaired. Not happy, damn good thing you have great products
My order was fast and painless. The hiccup during delivery was caused by a hurricane that passed through it was only a delay of a couple days, nothing was damaged. I decided to purchase from US Water because they use parts manufactured and built in the US. That was very important to me. I did have a question after installation and the support team called and walked me through and helped very quickly. This has been a great experience. I would recommend them totally. Susan
Very easy and quick to order.
Prompt accurate shipping.
Customer and Technical Service are superior to similar type business. Folks knew their product line and specs. Thank You
Very courteous and glad to do business with you, would recommend them highly!
We called made an order drive to pick it up. It was ready immediately, the young lady was very kind. Uplifting and informative. I love the quality of your RO system and saving the money by installing it ourselves so much that I bought one for my best friends how warming gift and one for my daughters home. My guy is awesome installing these for me. Your company absolutely rocks. Thank you Georgena
Water Specialist Rene Anies was very helpful and aided me in placing an order. Never at all did he make any rude or smart comments like other sales specialist at other companies. I had some questions on the product I was ordering, which he was able to answer. Overall great experience will continue to purchase and will definitely continue to recommend US Water Systems.
Great customer service. Friendly and knowledgeable!
Reorder. Super easy barely an inconvenience.
Conner addressed my issue withthe correct product so I could order needed replacement medias. He was able to determine the size of my tanks and how much of each product was needed. My tanks had been installed over 10 years ago and were not purchased from US Water Sys. Also, he provided the instructions and YouTube videos needed to do the job with confidence.
Support staff are always knowlwdgeable, they listen to my questions and offer good advice.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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