very professional!
very professional!

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
very professional!
Everyone polite , service great
I was very specific on whoever controls it to have them put the media in. I’m not sure why this wasn’t done. It was a pain doing this.
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very helpful reps..quick phone response,,,easy to understand directions
US Water provided me with great service when my reverse osmosis system began leaking. They helped diagnose the problem and quickly sent me the replacements I needed.
Always a pleasure to interact with a nameless faceless computer program. Though, I did find what I was looking for after several attempts.
The Gentleman on the phone was extremely helpful. Knew exactly what I was missing and sent it to me. Thank you
The products are well made. Can't yet confirm that the LimeBlaster filter works. Website is quite good BUT it became very painful after getting to the cart and it determined my order had to be shipped to Canada. Then the pain started. Several tries and having to hunt and peck for a number to then making calls. Finally got a human who then spent a while with me on hold to determine shipping costs. $125 order and charged $118 for shipping!!!!!! Amazon can do it included in the price? I was most interested in the lime blaster filters. If they don't work I will still seriously consider your whole house water system but will have to find another shipment method. Surely in todays economy Water Systems can strreamline the cart/checkout portion on the web. M. Sweet
The sales and technical people are very knowledgeable and professional and want to solve your problem. I actually enjoy talking to the staff.
Rene was the sales associate I spoke with, he was very knowledgeable of the RO system I was inquiring about, he gave me several options. I purchased the the 200-AARO-5100-BC, All American 5 Stage RO System. I was extremely happy to know the system I purchased is exclusively manufactured in the USA (all components) and at an affordable price (received a Military Discount on top of the sale price). Found my shipment will be arriving in a reasonable time (free shipping). US Water Systems Inc. listed easy installation guidelines on their website. Excited to install.
The purchase of the filter I needed was quick and easy. Hate to give a 5-star rating until my product arrives.
Knowledgeable guy. Very Helpful. Thanks much
I received the order of filters and o-rings. Upon inspecting the 3 o-rings, I noticed that the cross-sectional diameter of two of the o-rings was substantially different and obvious to the naked eye. One measured ~0.160" and the other ~0.190". I called to find out why they were different sizes and the person I talked to said that they were received from the vendor and it was normal for them to be different in cross-sectional diameter, but could not tell me what cross-sectional diameter they should be. His advice was to try one and see if it worked, hardly a fail safe way to go forward.
Website was easy to navigate and delivery of my order was as promised.
Jake spent as much time with me as I needed to answer all of my questions. He was knowledgeable, articulated his answers clearly and patient with my many questions.
Equipment seems to be a good quality, only recommend you to have more customers service representatives to get back sooner tou your clients.
We have dealt many different treatment systems in 32 year living in Maryland. Orange rust colored clothes with hints of sulfur. Now perfect, healthy and delicious water flows through our house.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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