VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
VENUS Fashion Inc. receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality and fit of the clothing, often highlighting the stylish designs and great deals available.
Fast shipping and easy ordering processes are also frequently praised, with some customers expressing love for specific items like swimwear and dresses. However, a substantial number of complaints focus on poor customer service, particularly regarding order fulfillment issues and difficulties with exchanges or returns. Several consumers report problems with orders not arriving or being canceled without notification, leading to dissatisfaction. While some customers enjoy their purchases and the variety offered, the negative experiences with service and order management overshadow the positives for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 118 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 3 |
| Oct 24 | 2.4 | 5 |
| Nov 24 | 1.3 | 4 |
| Dec 24 | 2.8 | 15 |
| Jan 25 | 2.9 | 19 |
| Feb 25 | 4.4 | 14 |
| Mar 25 | 3.6 | 11 |
| Apr 25 | 4.3 | 3 |
| May 25 | 2.2 | 5 |
| Jun 25 | 3.3 | 7 |
| Jul 25 | 2.8 | 10 |
| Aug 25 | 3.7 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 118 most recent reviews.
“The clothes at Venus are always great quality and fit perfectly”
“I called customer service to see if they would wave shipping and was told the one penny off made me ineligible and th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | 2.8 out of 5 (fair) | +11% | 118 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: VENUS Fashion Inc. is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.8).
118 reviews of VENUS Fashion Inc.. Filter by what matters to you.
Over a year ago
The quality is definitely lacking, it’s not free to return and if you aren’t tech savvy you need to work to find where to get a refund rather than an exchange or store credit. I personally find that p... See more
Over a year ago
This review is specifically for the customer service and policies. I placed an order Sunday evening. As of this morning (Wednesday) it had not shipped. I called to cancel it because it was not goin... See more
Over a year ago
I’m always happy with the clothing purchased from Venus. Everything always fits true to size and looks like it does on the model. I’ll continue to shop Venus in the future!
Over a year ago
I bought a Sydney tankini top in raspberry to match a pool wrap I had bought from Boston Proper. The tankini is high-quality and fits me well. They look great together.
Quick answers to the questions people ask most.
VENUS Fashion Inc. is a legitimate company with numerous verified customer reviews, showcasing an overall positive rating from many satisfied customers who appreciate the quality and variety of their clothing.
While there are mixed reviews regarding customer service and order fulfillment, many verified reviews highlight positive experiences with timely deliveries and quality products, indicating that it is not a scam.
VENUS Fashion Inc. specializes in women's clothing, including swimwear, dresses, and a wide variety of stylish apparel suitable for various occasions.
VENUS Fashion Inc. accepts various payment methods including credit cards and online payment options, making it convenient for customers to complete their purchases.
VENUS Fashion Inc. has a strict return policy, particularly on final sale items, which can lead to dissatisfaction among customers seeking exchanges or refunds, as noted in several reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 47% are 1–2★.
The quality is definitely lacking, it’s not free to return and if you aren’t tech savvy you need to work to find where to get a refund rather than an exchange or store credit. I personally find that pretty annoying.
This review is specifically for the customer service and policies. I placed an order Sunday evening. As of this morning (Wednesday) it had not shipped. I called to cancel it because it was not going to arrive in time. The lady on the phone said I could not cancel because it had already been picked to ship and would ship today. No problem, I hate to have to go through the hassle of a return, but I understand policies. Now it’s 8 pm and it still hasn’t shipped, so I call back. Since it obviously didn’t ship, clearly they should be able to cancel it. They still say they can’t cancel it, and can’t do basic math with time. I have the entire (evening, not morning) conversation recorded and will post a poor customer service review everywhere I can find to do so. I’ve ordered the clothes for years and have found them to be good, but after this experience I will never order from them again.
I’m always happy with the clothing purchased from Venus. Everything always fits true to size and looks like it does on the model. I’ll continue to shop Venus in the future!
I bought a Sydney tankini top in raspberry to match a pool wrap I had bought from Boston Proper. The tankini is high-quality and fits me well. They look great together.
Easy to scroll and filter the results to items in my size
Customer service continues to be appallingly bad! Despite writing several emails to socialsupport@venus, and begging for them to call me, which they did not do, but instead sent another useless email that failed once again to address and correct my issues. All this, after giving them another chance after a customer service manager, Michael mocked me for having a serious illness, and being too ill to return my items within the 30 day return period. Social support did respond quickly and positively after I posted my experience on here, but since then I have had numerous issues, simply trying to request a size exchange through Happy Returns, a week after receiving the order, and giving them another chance after being a loyal Venus customer. It’s absolutely ludicrous that Happy Returns was rejecting my order#, even after I reached out for help, twice. The response was Happy Returns was having tech issues, try again later. They even provided a broken, unusable link for me to cancel my Venus unlocked. Just why?? I reached out again, practically begging them to call me, all I wanted was to successfully complete a size exchange, but they couldn’t be bothered to reach out to me directly. I called customer service for help, and they told me they were having difficulty accessing the tools necessary to help me. Just what exactly does that mean?? They transferred me to an account specialist who decided that I couldn’t do a size exchange because the XS is not available, even though it is in stock on their website, and clearly available, as I could have ordered 10 of them!! I finally gave up, and tried again today. Nope, the Happy Returns system still isn’t offering me a size exchange, but I could reorder the same dress in XS on their website, and then have the honor of having to pay for shipping, which would have been waived as an exchange. Your clothes just aren’t worth all the effort I have to put in, to make things even half way right! All this while dealing with a serious illness, that obviously isn’t being taken sincerely by customer service. Would it have killed you to have responded to my emails, and called me on Friday, so we could have solved this together effectively? Shameful meaningless hollow words to proclaim you care about my patronage, yet continually blow me off, when all I wanted was a very simple size exchange. It took more time for you to draft a useless email, than to show humanity, and reach out to me personally to ensure a smooth solution. I shouldn’t have had to resort to writing this on Trust Pilot to get your attention. Proving that in essence you have very little regard for your customers.
Venus Fashion charged me $18.07 each month (for 12 months) for a subscription that I never authorized, and they don't want to return the money.
I have been ordering tops/blouses from Venus for several years. They are very well made and the designs are much like those sold in clothing boutiques without the high prices. They look good and I feel great wearing them. Venus is a win-win for me.
The first time 1/2 my merchandise was missing as the box was wide open. This time I did not receive my merchandise at all. Then had to call back after they told me would get a refund and I never did receive it. Now I’m afraid to use my gift cards.
Best place to buy! Love the swimwear love the shorts love the tops love the dresses… Good quality and very comfortable. They also last a long time.
I've been a Venus shopper for over 20 years, I've even had their credit card for 10+ years. I always genuinely appreciated both the quality and price they offered. But now over the past couple years the pricing has gotten ridiculous. The price for one piece of a bikini is now more than what they used to charge for both pieces. It's gotten to where nothing is under $50 unless it's on clearance. I likely won't be shopping with them much anymore and will probably close the cc too. I know prices go up, but not like this.
I purchased a bandu top in January 2025 for a cruise in May 2025. When I wore it for the first time, there was a wire that was coming through the material. I was unable to wear the top going forward. When I called, the agent explained the 30 day policy, however, she would make an exception because of the situation She put me on hold, when she came back on the line, she explained that she would give me a credit, only on the account for future purchases. I was fine with that. As we were on the line an email came through saying they are rejecting the credit, after she had already told me she was giving the credit. Now I have a top I can no longer wear. The top was 80 dollars. I don't feel like the company values their customers. I've been with Venus for over 10 years, I have a Venus card in which I am going to cancel. I will no longer shop with Venus. BUYER BEWARE
The review is not about the clothes, but about the customer service. I submitted an order on April 27. Some of the items were meant for a wedding I am attending this weekend (May 10th). I gave myself plenty of time to get them. I contacted customer service on Sunday (a full week after I put the order in) to find out where the hell it was. 8 days on and no sign of the order shipping. What's going on? I am told they got overwhelmed with the volume of orders received from their sale. Ok, great, good for you, Venus. But how about letting the customers who placed the orders about the delay?? After an apology, I am told my order will be shipped "tomorrow" (Monday). Given the delay, I asked to have the order shipping upgraded to Express and am told that "no can't do, the order has already been submitted, we can't change it" Monday happens, still no shipping confirmation. But customer service (apologizing again) assures that it will be shipped "tomorrow" (Tuesday). No offer for some credit, upgraded shipping. I even told them if the order cannot ship Tuesday, just cancel it. I'm told "no can't do, you'll have to return the item or decline the delivery". The lack of helpfulness is beyond frustrating. Today is May 9th. My order has supposedly shipped yesterday (Wednesday!) but UPS still has not gotten possession of it. I get the order delay, but the unwillingness to offer any help or compensation for their inability to meet their own rules ("Orders placed with Standard Service shipping will ship within one business* day of order placement") is unreal. --- Update: Order finally arrived on May 16th. Almost 3 weeks after the order was placed. I'm really happy with all the items (again, I love the product, Venus, but you gotta get better customer service!), so I'll add a star.
Never again will I buy from this place. First, they do not supply a paper invoice in you package, Second, they charge $8.95 for shipping to return, Third, even though your package comes by USPS, you have to return it to a UPS store. Last, their clothes run small. Not a good place
Very well! And was treated in resolving certain issues. I have gotten good experiences here.
I purchased clothes from Venus. The clothing is made with much cheaper fabric than before. They fit good but I’m not sure how many I’m actually going to keep.
Venus makes it easy to shop. The website is very easy to navigate and ordering is a simple process. The product pictures and descriptions are accurate, and the easy access to the reviews is very helpful. Most of all, the product is well made and looks as good, or better, than pictured. My order arrived very fast and in good shape.
I love Venus, I have been a customer for years. The quality and original styles are high up there. The only suggestion would be: when issuing a credit or gift certificate, it would be great to have it automatically uploaded to your online account. I forget I have them when they are sent just to email.
I have been a Venus customer for years and I can truly say this is the first time I've ever bought something and it not be true to size. I bought a wrap dress that I had been eyeing and loving for such a long time because it went on final sale only for it to arrive and be small enough for my daughter that's in single digits. I'm normally at 18/20 and I bought a 2X but this is more like a size 8. The most unfortunate part of it is I can't send it back or exchange it because it was final sale even though they have the same color and dress at full price now.
Fit well and looked great!!! Loved my new jeans!!
VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
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