VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
VENUS Fashion Inc. receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality and fit of the clothing, often highlighting the stylish designs and great deals available.
Fast shipping and easy ordering processes are also frequently praised, with some customers expressing love for specific items like swimwear and dresses. However, a substantial number of complaints focus on poor customer service, particularly regarding order fulfillment issues and difficulties with exchanges or returns. Several consumers report problems with orders not arriving or being canceled without notification, leading to dissatisfaction. While some customers enjoy their purchases and the variety offered, the negative experiences with service and order management overshadow the positives for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 118 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 3 |
| Oct 24 | 2.4 | 5 |
| Nov 24 | 1.3 | 4 |
| Dec 24 | 2.8 | 15 |
| Jan 25 | 2.9 | 19 |
| Feb 25 | 4.4 | 14 |
| Mar 25 | 3.6 | 11 |
| Apr 25 | 4.3 | 3 |
| May 25 | 2.2 | 5 |
| Jun 25 | 3.3 | 7 |
| Jul 25 | 2.8 | 10 |
| Aug 25 | 3.7 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 118 most recent reviews.
“The clothes at Venus are always great quality and fit perfectly”
“I called customer service to see if they would wave shipping and was told the one penny off made me ineligible and th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | 2.8 out of 5 (fair) | +11% | 118 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: VENUS Fashion Inc. is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.8).
118 reviews of VENUS Fashion Inc.. Filter by what matters to you.
DO NOT use their credit card. They will make fraudulent charges to steal your money. I used to like Venus, but am done with them. Not to mention, you can't speak to anyone in customer service in the USA so it's a big runaround mess.
I've been a Venus customer for over 15 years and used to purchase their clothes almost every other month. For the past at least 5 years the clothes are not appealing. I made a couple of purchases but no more than $100 when I used to spend way more than that because I loved the selections. The selections now are awful. I don't know what happened and why there has been such an extreme change in fashion styles. If it's the buyer of the company, they need to be replaced with someone who has taste in women's clothing. Today's date is marked as the experience but it's been going on for years.
First, I’d like to say I’ve been buying clothes from Venus for roughly 20 years. I’ve always had a great experience with the quality of clothes as well as the fit excluding a couple of items here or there that might’ve not fit exactly how I’d like them. I placed an order to Venus a couple months ago and the items did not fit how I liked so I returned them. Venus has always had a free return policy until just recently they’re charging almost $12 to return an item. First they say it’s $8.99 but then they say it was a promotional shipping so they charge you additional money for a return. Shame on me because last time when I ordered, I said that was it. I’ll never order from Venus again, but silly me I forgot. I just had another order deliver from them and need to return the items. Their quality of clothes used to be amazing. I still have dresses from years ago that I wear and still get tons of compliments on that. They have held up well and look just as good as the day that I bought them. However, these last two orders and more specifically this last one, the quality of items is HORRID. The dresses that I got do not fit over my chest and I actually ordered a size up. Their sizing is way off the quality the seams the fit is all trash lately. Their dresses now remind me of the clothes, my teenage daughter orders from SHEIN. THIS IS VERY DISAPPOINTING FROM VENUS. I WILL NO LONGER BE ORDERING CLOTHES FROM THEM AS THEY CHANGED SOMETHING THAT THEY’RE DOING OR THEIR MANUFACTURING COMPANY AND IT’S SOME OF THE WORST CLOTHING THAT I’VE EVER SEEN COME FROM THIS COMPANY. Extremely disappointed as a longtime customer.
Quick answers to the questions people ask most.
VENUS Fashion Inc. is a legitimate company with numerous verified customer reviews, showcasing an overall positive rating from many satisfied customers who appreciate the quality and variety of their clothing.
While there are mixed reviews regarding customer service and order fulfillment, many verified reviews highlight positive experiences with timely deliveries and quality products, indicating that it is not a scam.
VENUS Fashion Inc. specializes in women's clothing, including swimwear, dresses, and a wide variety of stylish apparel suitable for various occasions.
VENUS Fashion Inc. accepts various payment methods including credit cards and online payment options, making it convenient for customers to complete their purchases.
VENUS Fashion Inc. has a strict return policy, particularly on final sale items, which can lead to dissatisfaction among customers seeking exchanges or refunds, as noted in several reviews.
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 47% are 1–2★.
My initial order had a 90 return policy, need to exchange but they switched it to 30 days so now I am stuck with this dress. Lame they should consider it under the same time frame (old policy) since the initial order was made during that time. Looking for some where else to shop once again.
Terrible company with overpriced cheap fashion, horrendous customer service, and THEY REFUSED to honor my gift certificate for returned items because it expired... which is illegal. I will be filing complaints with the BBB and small claims court because you should treat your customers better and it's time to learn.
I ordered a pair of loose tropical print pants. They fit and arrived quickly. They seem to be fine. I would buy from this company again.
Most probably Venus is a scam site. I placed an order & fully payed it with my credit card. A week had passed & they didn’t ship the item. I chatted with their customer service staff for almost a month during which they kept providing info which proved later to be false and all what they said were lies. I requested my money back which they refused to return until I threatened to approach the federal consumer protection office, only then, they initiated a refund. Never deal with a non trusted site which can very easily steal your money.
The only reason I picked 1 star is I couldn't choose 0. This company has the worst customer support I've ever experienced. Tried to change a delivery address the order sat in their system for 3 days, plenty of time to change it and they told me I must do it through ups which the package goes from ups to usps. Therefore ups couldn't help.
Read the fine print!!!!!! I don't like that they will automatically sign you up for Venus unlocked just for using a coupon. Their clothes are cute but Venus unlocked feels a little scammish.
why on earth did you get rid of wishlists? what a tremendous inconvenience...Idk of any online shopping sites that don't use wish lists...this is your idea of an "update"? I had many items on my list that I order a bit at a time & it was very helpful, now it's just a huge disappointment & difficult site to use
The new style of clothing is awful! Venus used to have cute sexy clothes and now all it is is ugly over sized blah clothes. I have ordered from Venus for at least 10 years and loves the clothes, I have not bought any clothes rom Venus for a year now, very disaaponting!!
Order came very quickly which was nice. I do love your suits. A little disappointed that the regular scoop front seems to be going away as that is my favorite and fits me nicely. It seems like the Bali Classic Scoop Front is replacing it. It's similar, but a bit more skimpy.
I have been a Venus customer for over 10 years now and buy most of my clothing from there however tried logging into website today and it told me if the last time I logged in was before August 6th I had to reset my password. Tried to do that and it kept telling me I had to put in code. Did that. Took me to site but never let me change password. Now everytime I login it tells me to reset and I go thru same process. Code and no option to reset. Also noticed that all of my favorites have disappeared and all of my order history is gone. New website is difficult to navigate. I am also very frustrated that I can't see any history or my favorites. It also isn't giving me the option to add favorites. Very disappointed in the new website.
I have been a Venus customer for many years. 2 days ago my app stopped working and I was unable to log in via web browser. After much difficulty, I was finally able to 'reactivate ' my account, due to Venus changing their platform. So, now the app no longer works, I had 9 items in my shopping cart, that are now gone, and my Venus credit card does not work and is not available for me to use. Customer service has no information as to why my items got cleared from my cart, and no answer as to when the credit card will be available for use. The items that were in my cart are gone. The new website keeps crashing and is impossible to navigate. I am very disappointed and Venus has just lost a long time customer.
Package received within adequate time and love the swimwear
I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the size medium, today 8/18/25 at 3 pm, I just came on to write this review and now the dress is 50% off which is 4 dollars less . So I paid 4 dollars more and I have one dress which does not fit. I have been a frequent buyer the last 7 months. VIP?
VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
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