I've been a Venus customer for years
I've been a Venus customer for years. I love the styles and selection of venus fashions and always find something for every occasion. I get lots of compliments when out and about.

VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
VENUS Fashion Inc. receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality and fit of the clothing, often highlighting the stylish designs and great deals available.
Fast shipping and easy ordering processes are also frequently praised, with some customers expressing love for specific items like swimwear and dresses. However, a substantial number of complaints focus on poor customer service, particularly regarding order fulfillment issues and difficulties with exchanges or returns. Several consumers report problems with orders not arriving or being canceled without notification, leading to dissatisfaction. While some customers enjoy their purchases and the variety offered, the negative experiences with service and order management overshadow the positives for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 118 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 3 |
| Oct 24 | 2.4 | 5 |
| Nov 24 | 1.3 | 4 |
| Dec 24 | 2.8 | 15 |
| Jan 25 | 2.9 | 19 |
| Feb 25 | 4.4 | 14 |
| Mar 25 | 3.6 | 11 |
| Apr 25 | 4.3 | 3 |
| May 25 | 2.2 | 5 |
| Jun 25 | 3.3 | 7 |
| Jul 25 | 2.8 | 10 |
| Aug 25 | 3.7 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 118 most recent reviews.
“The clothes at Venus are always great quality and fit perfectly”
“I called customer service to see if they would wave shipping and was told the one penny off made me ineligible and th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | 2.8 out of 5 (fair) | +11% | 118 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: VENUS Fashion Inc. is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.8).
118 reviews of VENUS Fashion Inc.. Filter by what matters to you.
I've been a Venus customer for years. I love the styles and selection of venus fashions and always find something for every occasion. I get lots of compliments when out and about.
This company used to have quality goods. Not anymore. Cheap cheap cheap. Don't recommend
Quick answers to the questions people ask most.
VENUS Fashion Inc. is a legitimate company with numerous verified customer reviews, showcasing an overall positive rating from many satisfied customers who appreciate the quality and variety of their clothing.
While there are mixed reviews regarding customer service and order fulfillment, many verified reviews highlight positive experiences with timely deliveries and quality products, indicating that it is not a scam.
VENUS Fashion Inc. specializes in women's clothing, including swimwear, dresses, and a wide variety of stylish apparel suitable for various occasions.
VENUS Fashion Inc. accepts various payment methods including credit cards and online payment options, making it convenient for customers to complete their purchases.
VENUS Fashion Inc. has a strict return policy, particularly on final sale items, which can lead to dissatisfaction among customers seeking exchanges or refunds, as noted in several reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 47% are 1–2★.
I have been a customer of Venus for a long time. I received a phony baloney 15.00 code from them. I went to use it the next day and it expired. I spoke to 3 customer service representatives and they said wait 48 hours and you’ll get another code. After 72 hours I called back someone named Billy was telling me I got a code for you. He put it in it didn’t work. Hesaidtomorrow it will work I’ll call you again. The next day he said we can’t help you the code is for 50.00 or more. Meanwhile it never originally said that. There phonies there. You would think after all of that I would get my discount. It was a big waste of time. The company stinks and I’m not gonna be a good customer anymore. 1 star. If there lucky
I placed an order on March 3rd for five items and only received three out five of the items . I then tried to order the jeans I wanted but they hadn’t refunded my cash back to my card . I ended up paying again and I’m hoping to receive the pants by Friday being that the original jeans were supposed to be for an event . I don’t know what’s happening with the quality of online service and shopping, but lately I’ve had trouble receiving what I paid for from most of the online retailers. The poor quality and service has got to be addressed somehow the employees are having troubles understanding the order amounts and getting the correct items shipped . Please try to provide better service or it’s looking like I’m going to stop supporting your online ordering. Thank you
I love Venus products!!! They fit me well, they're very stylish and the sales come at great times!! I've been ordering from Venus for years! One day, I hope to model for your company! I am a commercial and print model/actor. Thanks for continuing to produce great wardrobe choices for all age groups!!!
My order went through seamlessly, arrived in Canada quite quickly and had everything there in the correct sizes and of good quality. The prices were irresistible and I got some items I had really been wanting. I had no issues with the company or the items ordered.
I love the sales which the company puts out. The fact that the items are of excellent quality, fit true to size and are available in all sizes, make shopping easy. I live for the sale! I prefer the 75% off sale but any sale is a bargain.
Great variety of clothing. Enjoyed the fast shipping! All my items I received on schedule. Most of my items were described as on the site. I don’t really have any complaints. I’ve used Venus several times now and certain I will continue shopping with them.
Great bargains after the holidays! I was happy with all items I ordered for a good price!
Nice clothing, great quality most of the products I have bought are very nice with great fit and quality material there has been a couple items that were questionable but overall really good, the customer service is nice and helpful, returns are easy but I usually don’t return items
I’m always loving looking for free shipping
A lot of beautiful clothes and quick shopping experience.
I ordered lots of Final Sale items and everything was fantastic!
VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
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