VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
VENUS Fashion Inc. receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality and fit of the clothing, often highlighting the stylish designs and great deals available.
Fast shipping and easy ordering processes are also frequently praised, with some customers expressing love for specific items like swimwear and dresses. However, a substantial number of complaints focus on poor customer service, particularly regarding order fulfillment issues and difficulties with exchanges or returns. Several consumers report problems with orders not arriving or being canceled without notification, leading to dissatisfaction. While some customers enjoy their purchases and the variety offered, the negative experiences with service and order management overshadow the positives for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 118 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 3 |
| Oct 24 | 2.4 | 5 |
| Nov 24 | 1.3 | 4 |
| Dec 24 | 2.8 | 15 |
| Jan 25 | 2.9 | 19 |
| Feb 25 | 4.4 | 14 |
| Mar 25 | 3.6 | 11 |
| Apr 25 | 4.3 | 3 |
| May 25 | 2.2 | 5 |
| Jun 25 | 3.3 | 7 |
| Jul 25 | 2.8 | 10 |
| Aug 25 | 3.7 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 118 most recent reviews.
“The clothes at Venus are always great quality and fit perfectly”
“I called customer service to see if they would wave shipping and was told the one penny off made me ineligible and th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | 2.8 out of 5 (fair) | +11% | 118 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: VENUS Fashion Inc. is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.8).
118 reviews of VENUS Fashion Inc.. Filter by what matters to you.
I have been buying clothes from Venus for over 20 years. Recently their quality has gone down. I bought a sweater dress, after wearing it twice the right sleeve completely unraveled from the dress. I called Venus and all I got was it’s not our policy to accept responsibility for poor quality, this must be your fault. This dress was $50! BUYER BEWARE! They quality is in the toilet and they don’t care.
Hoy he recibido el traje que pedí, que en nada se parece a lo que pedí. Era un traje de chaqueta con pantalón forrado según ponía de color lila. Pues me han enviado un traje azul oscuro, de una calidad y confección penosa, el pantalón con goma en la cintura y sin forrar, me queda un palmo por encima del tobillo, vamos que no me han quedado ganas de volver a pedir nada, me pareció una página seria y el traje se veía muy bonito, pues nada que ver con la realidad. Como mínimo deberían enviarlo en el color que has pedido. Me siento estafada totalmente. He escrito al correo que me enviaron el número de pedido. Espero me den una solución.
Am wearing the shoes as I type- still comfortable. Haven't worn out yet. So far so good.Box came a bit bent up but shoes ok. Boxes are needed on orders! Box still usable to store them in. Order on time.
Quick answers to the questions people ask most.
VENUS Fashion Inc. is a legitimate company with numerous verified customer reviews, showcasing an overall positive rating from many satisfied customers who appreciate the quality and variety of their clothing.
While there are mixed reviews regarding customer service and order fulfillment, many verified reviews highlight positive experiences with timely deliveries and quality products, indicating that it is not a scam.
VENUS Fashion Inc. specializes in women's clothing, including swimwear, dresses, and a wide variety of stylish apparel suitable for various occasions.
VENUS Fashion Inc. accepts various payment methods including credit cards and online payment options, making it convenient for customers to complete their purchases.
VENUS Fashion Inc. has a strict return policy, particularly on final sale items, which can lead to dissatisfaction among customers seeking exchanges or refunds, as noted in several reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 47% are 1–2★.
Buenos días, me llamo Lorena Gómez Peña. Os hice el pedido de un vestido rojo talla S el día 23 de enero y me llega ayer 27 de enero un paquete con otro producto que no es el que yo pedí, es un mono negro bastante feo que no es de mi talla siquiera y pagué 47 euros por el , escribo al email que pone en la página y no contesta nadie y llamo a un teléfono de la auténtica moda Venus italiana con sede en España concretamente en Móstoles Madrid y me dicen que sois una tienda de moda china que les copiasteis el nombre y andáis estafando a la gente con el nombre de ellos . Quiero que me recojáis este mono horrible y me mandéis mi vestido que para eso he pagado sino iré a consumo a poneros una denuncia. Gracias
I recently lost 40lbs and I've had a field day shopping with you. Everything I ordered fit except one dress, it was tight, mind you I have ordered over 20 items from you recently. I just placed my 3rd order in less than 2 weeks. I love that you have a variety of sizes on most items and plenty of inventory, along with good pricing especially on the sale items. I really do not have any complaints, in opinion you are doing everything right.
Una estafa, me.mandan distinto de lo que pedi, pido devolucion y no contestan ningun email, una estafa gorda
Love everything that I received!
Perfect short and jacket set!! I was looking for something elegant and not too SHORT. It seems like shorts and rompers are butt hugging for the 20s, & 30s age group. There are a lot of 40s and 50s age people that are in great shape and prefer a thigh area length.These are hard to find. Thank you Venus for carrying this style and length. I love the romper and it fits perfect. I've ordered a lot of clothes from Venus and have been very pleased with quality and style.
I used to love to order from venus but the new return policy is terrible! Each item is charged a fee to return with Happy Returns(not happy) after the return you can't go into your venus account and get any information if the item was received or your credit balance. It's terrible! If I finally get to use my credit it will be the last time I order from venus. I've sent an email to find out my balance and can't get a response from them. Terrible customer service Update I reached out to the email they asked me to and haven't heard back from Venus.
I really like shopping at Venus but the shipping takes FOREVER! You’d think by shipping UPS, it would be faster service. I live in two different states and it doesn’t matter where you are, it still takes waaay too long! Unacceptable!! Also I’ve read the other reviews about returns and that they charge the customer to send it back!! I’ve dealt with numerous other companies that automatically send you a return PAID label. Shame on you Venus!
I love ordering from Venus. Easy to return items if they don't fit just right. I have worn several tops and jackets and my friends joke I should be a spoke person for Venus. Thank you
I’ve been shopping on venus.com for many many years. I’m so glad that we are able to review items to help customers. a lot of the items look much different in person, so I’m not always satisfied with my order. Once in a while, they’ll run a great sale and that’s when I like to take advantage of ordering. I always loved their swimwear and accessories ,lots of styles and colors to choose from. Unfortunately, I feel the quality has gone down a bit, and the sizing has been way off Just hope I don’t have to return because then it cost money to ship back.
I did like some of the stuff the one thing I noticed that when I order extra large you make your clothes wide but not long. So a shirt that I'm going to buy is going to be very wide and show the bottom of my belly which makes no sense to me because if I'm a large or I'm buying extra large I would expect the clothes to be a little longer you make them wide it really kind of looks ridiculous
Quality clothes for reasonable prices
I used to love their products but recently I’ve ordered two separate orders where the clothing sizes were way off. The quality subpar and the return policy was so bad. It was better to keep the items. I’m really sad to report this as they’ve always been a wonderful company in the past, but something has changed. I’m not sure what it is but yikes. 👎
Do not order if you want your items in time for a trip. I ordered for my vacation and just got an email that my delivery is delayed and now expected to arrive while I am away. I called and to expedite I can pay 30 dollars! Unreal. Highly recommend you DO NOT BUY FROM HERE. First and last time for me.
VENUS Fashion Inc. is an online retail company specializing in women's clothing and swimwear. The company offers a diverse selection of apparel including tops, dresses, jumpsuits, and swimwear, catering to various occasions such as work, casual outings, and special events. With a focus on providing stylish and affordable options, VENUS attracts a wide range of customers seeking fashionable attire that suits their individual styles. The website, www.venus.com, features categories such as new arrivals, best-selling items, and seasonal collections, making it easy for shoppers to navigate and find what they need. VENUS Fashion Inc. emphasizes inclusivity by offering a variety of sizes and styles, ensuring that all women can find fashionable clothing that fits their needs.
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