The best Teas
The best Teas, and customer Service!

Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
The best Teas, and customer Service!
This is my new favorite online Tea store. They're very fast, their Teas are great, and they have a rewards system. The fact that you can order samples is awesome as well. The samples are a great price too.
Good tea, fast service. Not the *most* extravagant tea, but it's good quality and in my price range
We love the most any chia tea.
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Wonderful tasting teas and a presentation that shows they care about the happiness of their customers!
Incredible selection of teas, accessories and treats. Wonderful communication from order to post delivery. They included samples of other tea with my order as well as little cards containing interesting information on them and a post card you can send to one of the tea farmers to thank them! You also earn points with every order, review or referral. It's only been 8 days since my first order but I just placed a second today. This will be my go to tea shop from now on!
adagio is my favorite online tea website. they are cheap, easy, and DELICIOUS!!!
I have been using Adagio for many years and have always been extremely satisfied with their service, quality and pricing. I recently started trying their blends and they are also quite exceptional. Highly recommended!
Adagio Teas is my go-to tea website, it has such a wide selection and the tea is very high quality with a low price! I'll never not buy from them.
They are a great company with a wonderful variety of tea that is high quality. They are my first choice when ordering. Most of the tea is excellent though I have bought a few that I really didn't like and it sucks that I'm out the money since tea is expensive but you gotta try new things. They do have some of my favorite all time teas! I just wish the free shipping amount was at a lower purchase price-not $49, which make it hard to reach when you only need to reorder 1 tea. I recommend the company to anyone who can't live without tea!
Perfect blends, fast service, excellent tea taste! Their website is colorful and easy to use. Their fan blends are a MUST! My favorite part about Adagio, and the reason they are the only tea I buy now, is that their tea leaves are so big! No crumbs or powdery substances! I highly recommend.
This site is very simple to use, the prices are good, ordering is fast and easy, delivery is prompt, and the tea is very high quality. Not to mention, every order so far has come with a delightful surprise in the form of a sample or two!
Adagio Teas has a huge selection of high-quality tea! Their web site also has a great community of tea lovers and encourages them to interact. You can even create and share your own signature blends.
Adagio is a great place to buy high quality tea, without breaking your bank.
I love adagio teas! This is my favorite tea shop because you can gain rewards points for every 10 dollars you spend. Also the tea is very high quality and diverse. You can find almost any time of tea here. In addition, they offer tastings of their newest teas and offer samples to walk in customers. If your curious on how a tea tastes, feel free to ask one of the employees and they will brew up a sample for you! If your a tea person, I defiantly recommend adagio teas
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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