Love my new love seat & sofa
Love my new love seat & sofa

American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
American Freight Furniture, Mattress, Appliance receives mixed feedback from consumers, with a near-even split between positive and negative experiences. Many customers praise the exceptional service provided by staff members, highlighting their professionalism and kindness, particularly mentioning employees like Giovanni and managers like Evelyn.
Shoppers appreciate the quality of some products and the overall shopping experience in-store. However, significant complaints arise regarding delivery issues, with numerous reviewers reporting delays, damaged items, and malfunctioning appliances upon arrival. Some customers express frustration over the handling of refunds and warranty claims, indicating a lack of support after purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 2 |
| May 24 | 1.3 | 4 |
| Jun 24 | — | 0 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.3 | 4 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just purchased a washing machine from the Fredericksburg location”
“I bought furniture from this company and since they couldn’t deliver it when promised, I cancelled And asked for A Re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 1.8 out of 5 (poor) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.7 out of 5 (good) | — | 1,000 |
Bottom line: American Freight Furniture, Mattress, Appliance is #4 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.8).
500 reviews of American Freight Furniture, Mattress, Appliance. Filter by what matters to you.
Love my new love seat & sofa
I had a great EXPERIENCE at the Lakeland store customer service was excellent and I love what I bought. I will recommend to family and friends and I will definitely return to make more purchases.
Ian was helpful, resourceful and made the process easy
Will never buy furniture here again nor would I recommend it to anyone. I ordered new couches here for my new home 3 MONTHS IN ADVANCE. Delivery date comes and I get a call stating that they don’t have the loveseat that I ordered -_-. Why wait until the DAY OF DELIVERY to tell me? I drive to store to try to figure something out and I’m given a smaller chair in replace of the sofa I ordered and no refund. Fast forward. 2 weeks later I noticed the couch dips in the middle when you sit on it. I file a claim like I was told to and was told that I would receive a response within 30 days. Here we are almost 2 months later and still no response. I called the store and was told I would receive a call back and never did, Called again and was told “all sales are final. I clearly will have to take this higher up.
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 52% are 1–2★.
I had 2 mattress I had to take back due to something being wrong with them I was getting the run around for a few days once I spoke up it seemed like things moved a little faster and after about a week I was given new mattresses... Overall the customer service needs improved termendously .
Check the product you ship out to make sure your customers are receiving merchandise that really ready for use 2 bad deliveries of damage merchandise .
great furniture
The salesman were very helpful & nice.
We bought furniture for our condominium at American Freight. It is good quality at a good price but, unfortunately, one of the boxes containing two dining room chairs did not contain the front legs of the chairs. WE reported this more than once more than two months ago and we still have never received the four front legs nor, in lieu of the legs, we were not refunded our money. Very disappointing.
I would come again but I did have a issue the amount was wrong but as soon as I figure it out they changed it to the correct amount and apologized for about the issue. It was friendly staff both at the store and when they brought the furniture. Again I would definitely come again soon and recommend it to others.
Tyler was great. He helped us find a great mattress that was in our.price range. Thank you for helping us, Tyler.
Great Customer Service,Everything was in stock and I didn't leave feeling like I got robbed and I spent $1700 and expected to spend more! I got everything I wanted!!!!!!
I was helped in the the store, great customer service. The bed I ordered, in black, was sent in brown instead. We went on and accepted the brown, because we didnt feel like waiting again to get the correct bed. We moved from Kentucky and had to start all over on furniture. Then we get the bed delivered and within a week the bed broke. Great customer service bad quality bed.
I was told that my furniture would be delivered on today 4/7/2019 between the hours of 8am-6pm. I was contacted by the American Freight store in Jackson,Tn saying that my furniture was being loaded and on its way at 11:45am. I talked to a delivery driver at 1:30pm that told me he was fueling up and that my furniture was loaded and he was on his way and he asked me was I aware of the delivery fee that was to be made at the time of delivery I told him that I was aware of the fee. It’s 6:10pm I haven’t received my furniture, I tried to contact the delivery driver several times and I didn’t get an response. I am very disappointed in the way business was handled this expierience was terrible I was lied to and things were handled very unprofessionally and not to mention my whole off day was a waste
Great service, selection, convenience, price got it delivered the next day and we didnt even get there til probably 3 or 4 in the afternoon had it by I believe 1 or 2 PM the next day we have a 5 year warranty no questions asked. Honestly could you ask for anything more? Oh yeah you could ask for Christine she is the girl to go to....
took 1 employee over 2 hours to load furniture into our truck, while 5 other employees were standing around. 2 weeks later and still haven't received the rest of our furniture that has been paid for.
Services is excellent
I have amazing customer service every time I come, they are great help, Brian especially was my favorite. Good place to go!
They provide excellent in-store customer service but my problem is, they advertise same day delivery. I purchased my furniture on a Sunday but it wasn't delivered until that following Friday. Other than that their furniture is great, customer service is great as well. Great quantity better quality!
No communication like the promised with updates
American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
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