Employees are prompt and efficient
Employees are prompt and efficient! Very good customer service!

American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
American Freight Furniture, Mattress, Appliance receives mixed feedback from consumers, with a near-even split between positive and negative experiences. Many customers praise the exceptional service provided by staff members, highlighting their professionalism and kindness, particularly mentioning employees like Giovanni and managers like Evelyn.
Shoppers appreciate the quality of some products and the overall shopping experience in-store. However, significant complaints arise regarding delivery issues, with numerous reviewers reporting delays, damaged items, and malfunctioning appliances upon arrival. Some customers express frustration over the handling of refunds and warranty claims, indicating a lack of support after purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 2 |
| May 24 | 1.3 | 4 |
| Jun 24 | — | 0 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.3 | 4 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just purchased a washing machine from the Fredericksburg location”
“I bought furniture from this company and since they couldn’t deliver it when promised, I cancelled And asked for A Re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 1.8 out of 5 (poor) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.7 out of 5 (good) | — | 1,000 |
Bottom line: American Freight Furniture, Mattress, Appliance is #4 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.8).
500 reviews of American Freight Furniture, Mattress, Appliance. Filter by what matters to you.
Employees are prompt and efficient! Very good customer service!
Good prices n attention
Everything was good up until delivery when they forgot to include our coffee & end tables. 2 days later, numerous phone calls with fraudulent promises that led me to leave work on 2 separate days so someone would be home after the date it was too arrive has easily up there with the worst experience & customer service I have ever seen. On their website did the live chat twice. First night I was given name & number of district manager Ethan M. Called left voice message asking for help, never heard back. Second day on website i was given vice president name/ number ( please keep in mind this is the info they are giving me as now I even question their honesty on live chat) i called his number/ left voice message. Never heard back. Many times i thought about calling up and cutting my loses with the tables, but between the lies & not showing after I had to leave work twice it has become a principal. I plan to make a formal complainant with Ohio Attorney General, Better Business B. & as always word of mouth through social media I plan to share this horrendous experience.
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 52% are 1–2★.
Love my couch and loveseat but when delivered I paid the $80 delivery fee then the guy told me my couch wouldn't fit through my door without even trying then told me I could get another set that would fit but I would have to pay another $80 delivery fee so I told him to leave it I would get it in so then made me sign a waiver so if it didn't fit I would not get my money back... Well it fit and everything is good!
Nice customer service, on time delivery
They did not have in stock what I went for. I had to purchase something more expensive. But overall not a bad experience. Manager was very helpful when my first choice didn't fit in my door.
When my husband and I went into the store in Cranston, the staff was extremely helpful and very kind. I ended up leaving with a beautiful bedroom set. I plan on going back and getting a living room set as well.
We purchased an end table coffee table set. The box and the contents were damaged. this was the last one of that set. the Manager replaced it with an upgraded model. very generous solution to that problem. Thanks.
I got in and out in a timely manner and excellent customer service they help with all my question
They were very patient and happy to help us.
Excelente servicio.
Ian was very helpful. We knew what we wanted. Did the credit app on the in store computer. We were approved for the amount we needed in about 5 mins. Scheduled our same day delivery. The entire process took maybe 30 mins. No money down. We got our loveseat about 3 hours later and we love it! We definitely recommend American Freight and will be back.
Excellent customer service and prices are phenomenal. Quality of mattresses are delighted. You can't compare their prices with other furnitures around El Paso.
Was easy. Wish it was a little faster. They try to juggle too many customers and man the phones all at once but he was great.
I went in with purchasing a mattress. Deshawn was amazing at helping us find the most comftorble mattress in our price range will definitely shop there in the future for all my furniture needs.
I enjoy our furniture choices, but had a trip back as my mattress pads were not included in the delivery, and my bed rails which were requested didn’t make it to the order. Now the sakes reputiok $10 off each bed rail for the inconvenience, which was appreciated.
Jonathan provided great service u knew exactly what to do
Pretty doggone good!
American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
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