American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
American Freight Furniture, Mattress, Appliance receives mixed feedback from consumers, with a near-even split between positive and negative experiences. Many customers praise the exceptional service provided by staff members, highlighting their professionalism and kindness, particularly mentioning employees like Giovanni and managers like Evelyn.
Shoppers appreciate the quality of some products and the overall shopping experience in-store. However, significant complaints arise regarding delivery issues, with numerous reviewers reporting delays, damaged items, and malfunctioning appliances upon arrival. Some customers express frustration over the handling of refunds and warranty claims, indicating a lack of support after purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 2 |
| May 24 | 1.3 | 4 |
| Jun 24 | — | 0 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.3 | 4 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just purchased a washing machine from the Fredericksburg location”
“I bought furniture from this company and since they couldn’t deliver it when promised, I cancelled And asked for A Re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 1.8 out of 5 (poor) | 2.6 out of 5 (poor) | — | 1,000 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.7 out of 5 (good) | — | 1,000 |
Bottom line: American Freight Furniture, Mattress, Appliance is #4 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.8).
500 reviews of American Freight Furniture, Mattress, Appliance. Filter by what matters to you.
Associates were very humble and passionate about getting me what I wanted, felt a great energy from the employees and the manager personally helped me with the delivery, awesome experience and very please with the staff at American Freight South Windsor. Keep up the great work.
The Furniture set I got was not what I expected it to be the Price was Reasonable but the furniture will not last a long time at all I could of kept my money
It was great!!
Got a sectional from there and we love it
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 52% are 1–2★.
Absolutely love the furniture we picked out an the staff there were so kind an didn’t mind me coming in there almost everyday changing my mind constantly,bless their hearts they were truly awesome ,an I will tell everyone about my experience,thank u so for all ur help...Di
My experience was great! No hassel and no pressure. I even got my mattress loaded on my little car and got it back to the apartment!!!It was all great!!!
Aaron was very helpful and ordered my chair and I had it within a week. Will def use them again
We purchased a livingroom suit from American Freight in the beginning of March. We are still waiting on the matching recliner that completes the set. They supposedly ordered it that day and assured us it would be in a few weeks later. This was a lie. Here we are a month later and every time we call we get a bullcrap excuse by a rude employee. We have been paying for a chair for a month that we are beginning to believe we will never see. At the end of this week I will mark the payment unauthorized at the bank and they can come pick the rest of the furniture from my curb out front. We will sue for the payments already made under breech of contract.
They have great service and helpful workers and they always greet you with a smile.
good furniture at a low cost!
First time shopping and grate experience wish we would've gotten the sofas we picked out but love the 2nd choice. Prices are not too bad warranty is good price recommend getting.
Wonderful care - Everyone we work with is kind and knowledgeable. Just worked with John and someone new named Austin !!! Fantastic young men!
My delivery was supposed to be on a Saturday. It did not show up. I was called and told that they didn’t have it yet so I scheduled for the following Saturday. I was called the next day on Sunday wanting to deliver the couch. I was not home so I scheduled for a Tuesday. Again it did not show up. Finally on Thursday it showed up but the ottoman had a tear in it. I wanted to return the entire thing but was told no. I will never shop here again
I came in looking for a mattress and sectional sofa. I was a bit disappointed that the advertised local ad was not in stock - I went with a larger model in the end. A liiiitle discount would have been nice. Love the mattress, the sectional as well. The sectional sofa was missing the anchor piece to hold the two pieces together, need to call and get the additional metal anchor. Otherwise the employees were very helpful, the salesmen didn't hound, and the movers/loaders were super friendly and fast. I'd recommend to family and friends for sure!
This place is a joke. I would never go back or recommend. They dont communicate with each other. They give you the run around. I had to cancel my order cause I waited a month for my furniture to come in and it never did and I was tired of waiting. Thus business is ran poorly.
I've purchased several items from the Knoxville TN store in recent years. I went to purchase some living room furniture that's posted online only to get there and they tell me it's not available but could possible be shipped from another store to call back next week to see if a truck had come in. I called and Brittany that answered the phone was exceptionally rude and told me it would be 2-4 weeks for another truck and the don't do store to store and if they did make an exception for that it would be next month. I asked for the mgr and he was just as dry and unaccommodating. This store is going to lose a lot more business if they don't offer what they advertise and keep being rude to customers. My money is green and spends the same as everybody else's!!!
Great Staff and Deals!!!
American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
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